Isla Caja De Muertos: Huisdiervriendelijke vakanties

Wanted to give a room without any daylight windows, needed to pay more then 500$ extra for an upgrade to have a room with windows. Charged multiple times for Valet parking while not used, after calls still not solved so now escalated to the credit card company, extreme bad service!

I recently stayed at this hotel and was extremely disappointed. They advertise having a full spa, which was a major reason I booked here. Upon arrival, I discovered that there is no spa on-site at all. Instead, they casually refer guests to some spa in the city that has no connection to the hotel. This is blatant false advertising. I felt misled and frustrated, as I specifically chose this hotel expecting to unwind at a spa without having to leave the property. Very disappointing experience, and I would not recommend this hotel to anyone. One star!

Would not recommend this O:live whatsoever, from the initial check in to the check out. Was left waiting over 3+ hours for check in, further someone kicked my luggage at the front desk and reception/staff said nor did absolutely anything. Further, my review of the food at the hotel, is that it’s quite lackluster. The hotel attempts to portray luxury but reality its anything but it. I travel quite extensively, and have stayed at real 5+ ⭐️, and plenty of real 4 star hotels. This is 2 star hotel(similar to a holiday inn or Hampton inn) pretending to be a “luxury boutique hotel”. This was my first time in PR, and I was hoping to try a smaller brand hotel instead of going to rio grande for the four season or dorado for the ritz, but I’ve now learned to trust my instinct. If you’re looking for a trashy, near the beach fake luxury hotel, then go ahead and book. If you aren’t, I’d recommend you don’t stay here. For those looking at some of the “better reviews”, I’m unsure if they’re real or if they are likely from less seasoned traveler. Cherry on top: I asked for late check out so I wouldn’t have to wait as long at the airport, and in consideration of my bad experience, they scoffed and said do what you have to, hence where I am now. (That’s my review of the customer service, instead of assuaging a peeved occupant, they challenge me).

The hotel has hidden resort fees that were not agreed upon booking. Very disappointing and the concierge was terrible. The rooms were not made a couple of days, the service was below the standard of a 5 star hotel!

Hotel room was not clean in the beginning very dusty and we got stuck with 666 so that was creepy but overall loved it (:

Love love love all three pools and the close proximity to the beach fantastic resort!