Thanks for the great review Sam, we look forward to welcoming you back to Zermatt in the future!

Thank you for your review John, as you expressed concern with the check-in process prior to arrival, we made sure we were there to assist you in person.

Thank you for the review, we are happy to hear you enjoyed our self check-in process!

Thank you for your kind words, we are happy you enjoyed your stay with us!

Thank you for your review! We look forward to welcoming you again in the future!

Thank you for the great review, we are happy you enjoyed your stay with us!

Thank you for your review Tiana. We apologise for the issues with the shower, we have since checked the shower and things seem to be in working order. There is also a Do Not Disturb function on the back of the door that can be activated so the cleaners know not to enter the room. We are always available per email, so please inform us next time of your issues during your stay so we can help you.

Thanks for the review Daniel, it would be helpful to know where we can improve?

Thanks for the great review Christopher, we are happy to hear you enjoyed your Peaky Riders experience!

Thank you for the review!

Thanks for your review Erica, we are happy to hear you enjoyed your stay with us and look forward to welcoming you again in Zermatt.

Thanks for the great review Heidi, we really appreciate it!

Thank you for the review Brook, we are happy you enjoyed your stay with us and look foward to welcoming you again to Peaky Riders.

Thanks for the review Robert, we are happy you enjoyed your stay at Peaky Riders and look forward to welcoming you again.

Thank you for your review Mintra, we are happy you enjoyed your stay with us, especially our self check-in service. We look forward to welcoming you again to Peaky Riders!

Thank you for the review.

Thanks for the great review!

Thank you for your review, we really appreciate it!

Hi Donald,Thank you for your review. It is a shame you did not your enjoy your first and last self check-in experience. Because of our self check-in concept this concept, it allows us to have less staff, therefore providing one of the most competitively priced accommodation options in Zermatt. That being said, we do have onsite staff that are there from time to time to say hello, and you would have certainly seen us had you stayed longer tha one night. You are also provided with our email address should you need to contact us at any time during your stay.

Thanks for the review Martin, we are happy you enjoyed your stay with us and look forward to welcoming you back again!

Thank you for the great review!

Hi Claire, Thank you so much for your review, we're so happy you enjoyed your stay with us. We are trying are best to make the self check-in system as easy as possible for our guests.

Thank you Ranko for your review. We are happy you enjoyed your stay with us, and the self check-in process. We look forward to welcoming you back to Zermatt.

Vielen Dank für Ihre Bewertung, wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen

Thank you for your review. We are happy you enjoyed your stay with us. We try to accomodate late check-outs when possible. If not, it is always possible to leave your luggage in our ski room to pick up later.

Hi Siva,Thank you for your review. With regards to the shower, we use energy saving showers that are used by many hotels across the world. The length of the running water is 30 seconds, after which time the shower can easily be restarted by pushing the button. We make it very clear, in your confirmation and check-in email, that we are self check-in hotel with no reception. This is also reflected in the price you pay for the room. Our phone number is reserved for emergencies, however you are provided with an email address where you can reach us should you have any issues. There is also an online portal where can request room repairs during your stay. This is how most of our guests reach us so we can solve the issue as soon as possible. We do not remember our 'exact' response quite as you do, but we still do recommend a hotel with a 24 hour reception may be more suitable for your next visit to Zermatt. We thank you for staying with us, and appreciate the feedback.

Thank you very much for the kind review Yvonne, we look forward to welcoming you back to Zermatt and wish you a great onward journey on your european travels!

Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat und Ihnen der Stil unseres Hotels gefallen hat.

Hi John, thanks for your review! We are happy you enjoyed your stay with us.

Thanks for your review Minho, we are happy you enjoyed your stay with us and the Matterhorn view! Come visit us again soon!

Thanks for your review Elisabeth!

Courtney, thanks for your great review! We are happy you enjoyed spending your honeymoon with us, and we look forward to welcoming you back to Zermatt on your next visit!

Thank you for your review Kim, we are happy you enjoyed your stay with us.

Thank you very much for your review Keval, we hope to welcome you back again to Zermatt!

Thanks John for the kind review, we are happy that you enjoyed your stay at Peaky Riders and look forward to welcoming you back on your next Zermatt trip!

Thank you for your review Bryan, we are happy you enjoyed your stay with us.

Thanks for the great review, we're glad you enjoyed your stay with us, and got to finally see the Matterhorn! We look forward to welcoming you again on your next trip to Zermatt!

Thank you for the kind review, we are glad you enjoyed your stay with us!

Thanks for your review Gemma, we are happy we helped you to have a memorable stay in Zermatt!

Thank you for your review Sebastian, we are happy you enjoyed your stay with us!

Thank you very much for the review, we are happy you enjoyed your stay with us!

Vielen Dank für Ihre Bewertung, wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben! Wir arbeiten an einem besseren System, um die Kurtaxe in Zukunft zu erheben. Wir freuen uns, Sie wieder begrüßen zu dürfen.

Thank you for your review Johnna, we are happy you enjoyed your time at Peaky Riders and look forward to welcoming you back again soon!

Thank you for your review! We are glad you enjoyed your time at Peaky Riders and are looking forward to your next visit!

Thank you for your review Ming Jin, we are happy to hear you enjoyed your stay with us and appreciate the feedback!

Thanks Christopher for your review, it was a pleasure to have you guys at Peaky Riders and we hope to see you again in the future!

Thanks Bill! Hosting you was great and we look forward to seeing you back in Zermatt in the future!

Vielen Dank für Ihre Bewertung. Wir freuen uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben, und wir freuen uns darauf, Sie bei Peaky Riders wiederzusehen!