Vue aérienne

Avis sur TUI BLUE Bahari Zanzibar

5 out of 5
TUI BLUE Bahari Zanzibar
Kiwengwa, Kiwengwa

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 97 avis sur 184." "
Note des voyageurs de 8 (Bien), d’après 61 avis sur 184." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 184." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 184." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 184." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Nathalie Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C'est notre troisième séjour à Zanzibar. Et cet hotel est excellent. Je recommande vivement. La gentillesse du personnel, la plage, les repas..... Tout y est réuni pour passer un séjour fantastique.
Séjour de 10 nuits en mai 2024

10/10 Excellent

Virginie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 7 nuits en juillet 2023
Réponse de Reda Sweed, General Manager le 1 août 2023
Hello!, Thank you for the kind review. Kairubu tena!Best Regards,

10/10 Excellent

Christelle

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super hôtel avec un personnel en or
Séjour de 7 nuits en juillet 2023
Réponse de Reda Sweed, General Manager le 1 août 2023
Hello Christelle, Thank your for taking the time to leave us a lovely review. It pleases me that you enjoyed our hotel. Karibu tena!Best Regards,

10/10 Excellent

Benjamin

Séjour de 4 nuits en février 2023
Réponse de Reda - General Manager le 6 mars 2023
Dear Benjamin,Thank you for rating. I am glad to learn that you had an enjoyable stay with us. Kind regards,

8/10 Bien

Samy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The trip was great and hotel was fantastic overall ! The only inconvenience was when we wanted to on the beach we were harassed every time by locals who wanted to do business
Séjour de 7 nuits en août 2022
Réponse de Reda Sweed le 2 sept. 2022
Dear Samy,Thank you for taking time to share feedback following your stay with us. I am happy to learn that, for the most part, your experience was fantastic. It is comments like these that make us want to do even more to wow our Guests.I regret your experience with the beach vendors. Unfortunately, it does make it a little difficult to control the traffic of the vendors. However, we try to accommodate our guests by providing security along the beach, in the case that you feel uncomfortable in any way.Once again, thank you for your feedback, it surely helps us improve on what we do.Kind regards,Reda Sweed – General Manager

8/10 Bien

samir, saint sauveur

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel établissement grand propre bien équipé personnel sympathique surtout Hamed la nourriture en all Inclusive correcte mais pas merveilleuse par contre les chambres sont d’un passé lointain pas à la hauteur de l’établissement elles méritent une modernisation pour etre au goût d’un 5 étoiles ( chambres veilles) …..
Séjour de 3 nuits en janvier 2022
Réponse de Reda Sweed - General Manager le 19 janv. 2022
Dear Samir, thank you for taking the time to give feedback on your stay at our hotel. We are happy to know that you liked the cleanliness of our facilities as well as our friendly team. It is unfortunate that our all inclusive was not what you were expecting. With 5 dining options, we try our best to offer variety. The idea for the rooms is to show an authentic African feel, with the dark woods and some of the art. With that said, we have also added some modern touches, in terms of the soft furnishings. All points are well noted and appreciated. Kind regards and all the best for the new year.

8/10 Bien

SAFIATOU

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 8 nuits en septembre 2019
Réponse de Resort Management le 7 oct. 2019
Thank you for choosing Dream of Zanzibar! We appreciate you taking the time to rate us and are so happy that you enjoyed your stay with us. Asante sana!

10/10 Excellent

GM, Calmont

Les points forts : Propreté, personnel et service, confort de la chambre
Responsable du STAFF dans le restaurant principal nul;
Séjour de 5 nuits en août 2018
Réponse de The Hotel Management le 1 mai 2019
Dear GM, thank you very much for taking the time to give us your feedback regarding your stay with us. Your comments are being taken into consideration and help us improve our service on daily basis. We are looking forward to welcome you again at our Dream of Zanzibar. The Hotel Management

4/10 Médiocre

Jacques, Paris

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel 3 étoiles pas plus
Malgré une bonne situation et une très belle plage, cet hôtel ne propose pas ce qui est pourtant indiqué sur son site internet. Les chambres sont correctes mais le service un peu bâclé, entrée sans frapper ou sortie sans fermer la porte. Les restaurants comme les bars proposent des plats et boissons basiques et répétitifs N'y allez pas pour le sport, il est quasi inexistant et les installations vétustes. Côté nautique, c'est payant, très cher et pas sécurisé. Enfin, l'animation, quelle animation ? Soirées ennuyeuses, tout le monde rentre se coucher au bout de 15 minutes. Pour ceux qui voyagent, on est très loin des standards du Mexique, de Punta Cana ou même de la Jamaïque et cela pour un prix équivalent voire plus élevé. D'autres choix sont probablement plus pertinents si on sait que tout ce qui est listé n'existe pas sur place : petites structures ou boutique hôtel.
Séjour de 7 nuits en août 2018
Réponse de Sudeep le 12 oct. 2018
Dear Guest, It was a pleasure to host you at Dream of Zanzibar. We take all comments from our guests very seriously, as they are the base which we work on every day to improve and offer the best services to our clients. We take great pride in ensuring that all our guests are being looked after in the most efficient and professional way. The positive as well as the negative feedback has been shared among the team in order to prevent any kind of recurrence. We understand you have been frustrated with your previous stay however should you wish to visit Zanzibar again we would be pleased to host you and have no doubt your stay will be perfectly satisfying. Yours sincerely, The Management

6/10 Satisfaisant

julien , Thionville

Les points forts : Personnel et service et confort de la chambre
Proche de la plage, personnel au top buffets moyen
Hôtel proche de la plage , accueillant par son personnel ! Un personnel chaleureux et sympathique . Mais l'entretien des chambres est à revoir , ainsi que le bar principal de la piscine n'est pas très propre ! Les Buffet ne sont pas très variés ! Et un certain manque d'hygiène et de propreté au restaurant principal !

10/10 Excellent

Laurene, Dubai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cet hotel porte bien son nom !
Nous avons passé un séjour de rêve a Zanzibar pour notre voyage de noce. L'hôtel est parfait, très propre, nous avions le all inclusive, un vrai all inclusive ou TOUT est inclus, nous n'avons pas sorti 1 centime de toute le séjour, vous avez le choix entre 5 restaurants ou manger, la nourriture est excellente, le petit déjeuner aussi. Le cadre est paradisiaque, la plage sublime, la piscine super.... Par dessus tout ce qui a contribué a ce que notre séjour soit inoubliable est la gentillesse extreme, la disponibilité, le professionnalisme du personnel qui a été adorable et aux petits soins. `Très honnêtement vous ne pourrez pas regretter votre choix et nous recommandons cet hotel a toutes les personnes souhaitant passer un séjour reposant a Zanzibar. Nous avons beau chercher il est impossible de trouver de point négatif a cet établissement.

10/10 Excellent

Claude, Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander
Séjour exceptionnel.Personnel très attentionné et sympathique. Seul bémol la connection internet de l'hôtel.

10/10 Excellent

Michel, nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a recommander
Très satisfait.

8/10 Bien

julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel, qui propose des chambres de qualité et un environement agréable. les points positifs son tles suivants : un accueil chaleureux, la qualité du service des repas, la propreté des chambres et la fonctionnalité, les deux piscines très grandes, les repas de midi servis sur la plage (barbecue), les cocktails.Les points perfectibles : all in : les cocktails, les repas, les serviettes, le kayak sot inclus, par contre, l'accès internet, l'accès au spa sont payants. De plus, il est difficile d'organiser des activités non "conventionnelles" : on voulait simplement faire de la plongée, sans le package sortie à l ajournée et cela a quaismment été impossible à organiser. La plage est très belle, mais peu de choses à voir dans les fonds sous marins. Enfin, pas de petit village à proximité pour changer d'air. On est quand même très content de notre séjour, et nous sommes repartisplien de souvenir en tête!

10/10 Excellent

Kerstin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr freundliches und zuvorkommendes Personal. Super leckeres Essen und leckere Cocktails. Ein ganz toller Urlaub.
Séjour de 7 nuits en avril 2024
Réponse de Javier Rodriguez, General Manager. le 4 mai 2024
Dear Kerstin,Thank you for your lovely feedback! We're delighted to read that you had a great vacation with us. Our team takes pride in providing friendly and attentive service, and we're thrilled that you enjoyed the delicious food and cocktails.We appreciate your kind words and hope to welcome you back for another wonderful stay in the future!

2/10 Horrible

Gabriela

Les points forts : Personnel et service
good, not the best,limited food,,not very clean
Séjour de 9 nuits en mars 2024
Réponse de Javier Rodriguez, General Manager. le 20 mai 2024
Dear Gabriela,Thank you for taking the time to share your feedback. We regret any experiences that did not fully meet your expectations. Your comments about the limited food options and cleanliness are important to us. We strive to maintain high standards and will use your feedback to improve our services.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,

6/10 Satisfaisant

Christian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Qualität der Speisen und Getränke nur durchschnittlich - vor allem für den gehobenen Preis. Personal zwar nett, aber oft auch sehr chaotisch. In der Umgebung ist rein gar nichts außer weiterer AI-Hotels. Dass sie abends ihre Heinz Ketchup Flaschen mit einem Kanister eines Billigketchups füllen, sagt einiges über das Hotel aus...
Séjour de 11 nuits en mars 2024
Réponse de Javier Rodriguez, General Manager. le 6 avr. 2024
Dear Christian,Thank you for taking the time to share your feedback with us. We truly value all guest input as it helps us continually improve our services.Regarding your concerns about the quality of our food and drinks, please allow me to clarify. While we understand that tastes may vary, we assure you that we strive to maintain high standards in the selection and preparation of our culinary offerings. We source our ingredients carefully and our chefs, who are seasoned professionals with extensive experience, take great pride in their craft. Additionally, we have implemented measures to reduce plastic waste, including purchasing bulk bottles for condiments like ketchup. Rest assured, this does not compromise the quality of the product, as we remain committed to providing our guests with the best possible dining experience.We regret any inconvenience with the staff. Please know that we continuously work to provide thorough training and support to our team members to ensure efficient and attentive service.Regarding the surrounding area, we understand that our resort is situated in a secluded area with limited nearby attractions. However, we have created a comprehensive guest experience within our property, offering various amenities and activities to enhance your stay such as tribal dance shows, Maasai show, DJ-nights, Movie nights by the beach, pool dinners, beach dinners and so much more.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards.

8/10 Bien

Philipp

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Uns hat es in der Anlage sehr gut gefallen, nur am Strand und der ja öffentlich ist hat man leider keine Ruhe. Sobald man aus der Hotelanlage den Strand betritt wird man von unzähligen Einheimischen bedrängt was zu kaufen. Also wer von schönen Spaziergängen am Strand träumt ist hier definitiv falsch.
Séjour de 11 nuits en mars 2024
Réponse de Javier Rodriguez le 2 avr. 2024
Dear Philipp,Thank you for sharing your feedback with us. We regret to read that your experience on the beach was not as peaceful as expected due to the presence of local vendors. While we strive to provide a serene and relaxing environment for our guests, we understand that the public beach area may attract vendors offering their goods and services.Please know that we are constantly working to find solutions to mitigate any disturbances caused by beach vendors. We have security measures in place, and our staff regularly patrols the beach area to ensure the comfort and safety of our guests. However, as the beach is public, we have limited control over the vendors' activities.We appreciate your understanding and hope that despite this inconvenience, you were still able to enjoy the other aspects of our resort. Should you have any further concerns or if there is anything else we can do to improve your experience, please do not hesitate to reach out to us.Best regards.

10/10 Excellent

Denis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It far exceeded our expectations! The staff are extremely friendly, always attentive and keen to fulfill every wish. The choice of food is extensive and local specialities are the cherry on top pof the cake. A lot of love and commitment is put into the events for the holidaymakers (dinner on the beach, dinner around the pool, music shows, sports activities and much more! It was an absolute dream holiday!
Séjour de 12 nuits en mars 2024
Réponse de Javier Rodriguez le 22 mars 2024
Dearest Denis,Thank you for your glowing review! We're thrilled to read that your experience far exceeded your expectations and that you enjoyed every aspect of your stay with us.Your kind words about our friendly and attentive staff, extensive food choices, and the variety of events and activities available are truly appreciated. We strive to create unforgettable experiences for our guests, and we're delighted that we succeeded in making your holiday an absolute dream.We look forward to welcoming you back for more memorable moments in the future.Warm regards,General manager.

10/10 Excellent

Chantal Daniela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What perfect
Séjour de 11 nuits en février 2024
Réponse de Javier Rodriguez, General Manager le 26 févr. 2024
Dear Chantal, Thank you so much for leaving a 5-star review and that you enjoyed your stay with us and for calling your stay perfect. Karibu tena!

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en janvier 2024

8/10 Bien

Mekol

Séjour de 5 nuits en décembre 2023

8/10 Bien

Janice Zahira Wagid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en août 2023
Réponse de Reda Sweed, General Manager le 15 sept. 2023
Hi Janice, Thank you for leaving a rating. We seem to have fallen short as its 4 stars. Kindly let us know what we could have done to make it better.

10/10 Excellent

Britta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gepflegte Unterkunft, sehr freundliche und zuvorkommende Angestellte. Der Strandabschnitt ist wie beschrieben, wunderschön. Die Anlage ist ansprechend angelegt, es hat uns an nichts gefehlt. Kulinarisch ebenfalls ein sehr gutes Angebot! Sich außerhalb der Anlage und des Strandabschnittes zu bewegen ist allerdings nicht ideal. Sehr viel Armut, aufdringliche Verkäufer etc.
Séjour de 8 nuits en août 2023
Réponse de Reda Sweed, General Manager le 4 sept. 2023
Dear Britta, Thank you for taking the time to share your feedback about your stay with us. We greatly appreciate your kind words about our well-maintained accommodation, friendly and courteous staff, and the beautiful beach area. It's heartwarming to know that you found our complex attractive and well-equipped.We're also pleased to hear that you enjoyed our culinary offerings. Providing a variety of delicious food options is a priority for us, and we're glad you appreciated the dining experience.However, we understand your concerns about the external environment around the areas. Zanzibar, like many travel destinations, has a mix of beauty and challenges. We appreciate your honest feedback, as it helps us to improve and provide a better experience for our guests.

8/10 Bien

Tammy

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The facilities could be more updated for a 5 star hotel. Service was great. Alcoholic drinks need to be stronger - it tasted non alcoholic unless you asked for "stronger".
Séjour de 3 nuits en août 2023
Réponse de Reda Sweed, General Manager le 16 août 2023
Dear Tammy,Thank you for sharing your feedback with us. We're delighted to read that you had a positive experience with our exceptional service. We constantly strive to ensure that our guests receive top-notch treatment during their stay.We also appreciate your valuable observation regarding the facilities. We understand the importance of maintaining a high standard for a 5-star hotel, and we take your comments seriously.Regarding the strength of our alcoholic drinks, your input is valuable as we continue to fine-tune our offerings to cater to the preferences of all our guests. We will certainly take your feedback into consideration as we refine our beverage offerings.Once again, thank you for choosing our hotel and for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Renel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2023
Réponse de Reda Sweed, General Manager le 16 août 2023
Dear Renel,Thank you for the 10/10 review! Karibu Tena!

10/10 Excellent

Saaleha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is amazing and super accommodating! Room is spacious and property is well kept with lots of activities.
Séjour de 2 nuits en août 2023
Réponse de Reda Sweed, General Manager le 10 août 2023
Dear Saaleha,We're delighted to hear that you had such a positive experience during your stay with us! Our dedicated staff takes pride in ensuring our guests feel welcomed and comfortable throughout their time here. It's fantastic to know that you found the spacious rooms and well-maintained property to your liking. We strive to provide a variety of activities to enhance your stay, and we're glad you had the chance to enjoy them. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable visit in the future!

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only thing I didn’t like was they didn’t have enough converters for power outlets for American phone chargers or usb outlets
Séjour de 2 nuits en août 2023
Réponse de Reda Sweed, General Manager le 9 août 2023
Hello Matthew! Thank you for taking the time to leave a review. We do offer adapters with a deposit to be returned after getting it back from reception.

10/10 Excellent

Satish, San Francisco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service and staff was exceptional!
Séjour de 4 nuits en juillet 2023
Réponse de Reda Sweed, General Manager le 3 août 2023
Hello Satish! Thank you for your lovely words about my team. Your kind words are appreciated. Karibu tena!

8/10 Bien

Ivanna

Séjour de 6 nuits en mai 2023
Réponse de Reda Sweed, General Manager le 16 août 2023
Hello Ivanna, Thank you for taking the time to leave a review.

10/10 Excellent

Janis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
For the most part, my experience was great. The only absolute disappointment was the gym. Very small, unsuitable for resort of this size. All inclusive option was also not so glamorous as all the restaurants were open only at certain times. For our entire stay, only one place was open for breakfast and two to three for dinner. But selection was good, although same or very similar every day.
Séjour de 4 nuits en juin 2023
Réponse de Reda Sweed, General Manager le 19 juin 2023
Thank you for sharing your positive experience and appreciate you enjoyed what the hotel has to offer overall. I appreciate the feedback about the gym and restaurants, your input is valued and I shall see to the matter.

10/10 Excellent

Naoki

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
シャワーの水量が物足りない。 朝食ブッフェは美味しいが、夕食のイタリアンレストラン(レストランは計3つあり)のクオリティが低すぎる。 それ以外は大満足です。
Séjour de 3 nuits en juin 2023
Réponse de Reda Sweed, General Manager le 14 juin 2023
Dear Naoki,Thank you for taking the time to provide us with your feedback. I greatly appreciate your overall satisfaction with your stay and are delighted to hear that you found Zanzibar to be a beautiful paradise.I understand your concerns regarding the quality of the Italian restaurant, and please be assured that my team is working diligently to improve the experience and ensure its authenticity.

8/10 Bien

Ornella

Séjour de 3 nuits en mai 2023
Réponse de Reda Sweed – General Manager le 28 mai 2023
Dear Ornella,Thank you for your rating.Kind regards,

8/10 Bien

Clifford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great facilities, good friendly staff, tasty food, but if you have any problems you really need to follow up again and again.
Séjour de 6 nuits en avril 2023
Réponse de Reda Sweed – General Manager le 6 mai 2023
Dear Clifford,Thank you for reviewing your stay with us. I am glad that you enjoyed the facilities and the food, as well as the friendly environment. We have taken note of your comments in regard to follow ups and we will be sure to strengthen our training and facilitation. Kind regards,

8/10 Bien

Esono

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A wonderful location in the heart of #Paradise
Great location, wonderful and friendly staff. Always smiling and sharing conversations 5* #HotelsDesignedForYou
Séjour de 4 nuits en mars 2023
Réponse de Reda Sweed - General Manager le 9 avr. 2023
Dear Esono,Thank you for your kind review. I am very happy to learn that you enjoyed your stay with us.Kind regards,

10/10 Excellent

Alina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A perfect stay for a few days. Food is delicious, lots of entertainment. Stuff is very welcoming. There were a few times when the order was forgotten and then the manager apologised for that.
Séjour de 4 nuits en mars 2023
Réponse de Reda Sweed - General Manager le 21 mars 2023
Dear Alina,Thank for your kind review. I am very happy to read that you thoroughly enjoyed your stay with us and found the food to be delicious. I regret the inconvenience that maybe have been caused by the order delays from some of our younger staff, and i am happy to learn that our hotelier wasted no time and acknowledging the matter. Kind regards,

8/10 Bien

Tufan

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wir waren 8 Nächte in dieser Unterkunft. Das Hotel selbst hat uns sehr gefallen, jedoch wird man ständig von Locals belästigt, wenn man sich am Strand aufhält. Zudem könnte die Getränkeauswahl/Qualität für nicht alkoholische Getränke verbessert werden.
Réponse de Reda Sweed – General Manager le 10 mars 2023
Dear TufanThank you for sharing feedback with us.I am pleased that you liked the hotel and enjoyed your stay for the most part of your vacation.However, i regret that the presence of beach vendors somewhat hindered your enjoyment of the beach. Thank you for your feedback in regard to the non-alcoholic drinks. This for sure does not reflect our quality standards and we will be sure to look into this matter.Kind regards,

6/10 Satisfaisant

Said

Séjour de 2 nuits en mars 2023
Réponse de Reda Sweed – General Manager le 10 mars 2023
Dear Said,Thank you for rating us.Kind regards,

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2023
Réponse de Reda Sweed - General Manager le 29 mars 2023
Dear Nathan,Thank you for the 5 star rating.Kind regards,

10/10 Excellent

Arnoud

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super fijne, nette en goed verzorgd resort. Door de indeling voelt het niet als massaal, ondanks dat het echt een groot resort is! De bediening is over het algemeen erg servicegericht en vriendelijk. Echt een heel fijne plek.
Séjour de 4 nuits en mars 2023
Réponse de Reda Sweed – General Manager le 9 mars 2023
Dear Arnoud,Thank you for reviewing your experience with us. I am happy to learn that you had a memorable stay with us and thoroughly enjoyed our service and friendliness of the team. Kind regards,

10/10 Excellent

Juan Manuel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Otroligt trevlig personal. Väldigt bra buffe, alla tillfällen på dagen. Hög nivå av renhet samt dagligt underhåll. Stränden är idilisk men kanske inte helt anpassade för barn.
Séjour de 4 nuits en février 2023
Réponse de Reda Sweed – General Manager le 6 mars 2023
Dear Juan,Thank you for the positive review of your recent experience with is.I am pleased to learn that you had an enjoyable stay, and the staff made your stay even more memorable and special. Thank you for your positive comments on the food across all mealtimes. It is a testament to the team making sure they serve something delicious throughout the day. I am glad that you enjoyed the cleanliness across the hotel and enjoyed the beach as well. It is always advised to accompany children on the beach since the tide sometimes can be strong. Once again, thank you for your kind comments and feedback.Kind regards,

6/10 Satisfaisant

refath

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was beautiful overall and the staff were very kind! They are very accommodating as well. they helped us with excursions, airport pick up/drop off, and have an amazing concierge. The food overall could have been better, but the Italian restaurant was amazing, It was more the buffet lunch and dinner that would've been better but overall similar to any other resort buffet.
Séjour de 10 nuits en février 2023
Réponse de Reda Sweed – General Manager le 28 févr. 2023
Dear Refath,Thank you for taking the time to share a review of your experience with us. From beautifully manicured garden landscapes to well thought out architectural design, we take ride in the beauty of our hotel, and I am pleased that you had the same impression of surroundings. Thank you for your feedback reflecting the kindness and amazing hospitality of the team. Our guest relations team is a source of pride for us, and I am glad to learn that they made you feel welcomed and at home.I am happy to read that you enjoyed the dining experience at the Italian restaurant (Andiamo) and found the food to be amazing. However, I regret that the main buffet did not meet your expectations. We understand that there is always room for improvement, and our chefs are working hard every day to come up with new and exciting dishes. Once again, thank you for your review. Kind regards,

10/10 Excellent

Miranda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Personale molto accogliente e gentile. Pulitissimo Cibo ottimo Tutto perfetto
Séjour de 3 nuits en février 2023
Réponse de Reda Sweed – General Manager le 25 févr. 2023
Dear Miranda,Thank you for your kind feedback reflecting the amazing team. I am very pleased to learn that you enjoyed the food, and everything was perfect. Kind regards,

10/10 Excellent

Ravi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing time loved the all inclusive food !! We are vegetarian and there was tons of options.
Séjour de 3 nuits en février 2023
Réponse de Reda Sweed – General Manager le 25 févr. 2023
Dear Ravi,Sunny Greetings. Thank for taking the time to share feedback of your experience with us. I am very happy to read that you enjoyed the food and found plenty of options to choose from. We try our best to cater for every diet and culture and i am glad you were not disappointed. Kind regards,

10/10 Excellent

Janne

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Lækkert resort i smukke omgivelser
Et super lækkert hotel med en fantastisk beliggenhed i smukke omgivelser. Personalet er meget serviceorienteret. Der var en del småting (fuger, samlinger, et toilet ved poolen, der ikke sad fast i gulvet), der ikke var helt i top stand. Værelset var fint med en god udsigt, men madrassen var utrolig hård. Jeg ville på trods af diverse småting alligevel anbefale hotellet til andre 😊
Séjour de 8 nuits en février 2023
Réponse de Reda Sweed – General Manager le 22 févr. 2023
Dear Janne,Thank you for sharing feedback with us. I am happy to read that you had an overall good experience with us. I am glad that you enjoyed the view from your room. For the benefit of other readers, we always have softer mattresses on standby and should you find the mattress too stiff to your liking, we can get it replaced should you request. Once again, thank you for your kind feedback.Best regards,

10/10 Excellent

Kerry

Séjour de 2 nuits en février 2023
Réponse de Reda Sweed - General Manager le 18 févr. 2023
Dear Kerry,Thank you for rating us a full score.I am happy to learn that you thoroughly enjoyed your experience with us. Regards,

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Underbart!
Det var den bästa resorten med All inclusive ⭐️! Handgjorda drinkar som var underbart goda, tvärtemot plastmuggar och snabbt halvt färdigmixade blandningar. Tänka på att det är tidvattnet och att det försvinner tidvis men havet är tillbaka på eftermiddagen. Bra solstolar och vill man ha det extra bekvämt så finns det tjocka madrasser vid poolen. Bra och god service och vi rekommenderar alla de restauranger som måste bokas på plats. Maten är utmärkt med god kvalitet och vällagad, vi vet hur det var på det första boendet och kan därför jämföra. Maten och drinkarna gör mycket hur man upplever den totala känslan. 5 av 5 möjliga
Séjour de 5 nuits en février 2023
Réponse de Reda Sweed – General Manager le 18 févr. 2023
Dear Sara,Sunny Greetings from Zanzibar. Many thanks for taking the time to share feedback following your stay with us. To start off, a big thank you for mentioning us as the best resort with all inclusive. I am humbled by your kind comments reflecting the quality of our drinks. We indeed use fresh ingredients. Being in Zanzibar, a tropical paradise, we want to bring the taste of the Island in every sip. I am very happy that you enjoyed the experience. Yes, we experience low and high tides on a 6-hour cycle. The timing of the tides constantly changes on a daily basis, and we have a link in our BLUE app where you can easily see a whole week's schedule. I am glad that you were not bothered by the low tides and i do hope that you had an opportunity to explore the reef and have a stroll on the beach. I see that you were also able to experience the new cabanas on the garden near the main pool. I am very pleased that you found them to be comfortable to your liking.Thank you for highlighting the dining experience and letting us know that you thoroughly enjoyed the cuisines served in all the restaurants. I am thrilled by the fact that you were not disappointed by any of the outlets. Once again, Thank you so much for your kind review and recommendation. Kind regards,

8/10 Bien

Nourddine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vraiment top !
Le personnel vraiment très agréable, propreté de l’hôtel irréprochable Bref très bon hôtel.
Séjour de 6 nuits en février 2023
Réponse de Reda Sweed - General Manager le 16 févr. 2023
Dear Nourddine,Thank you so much for sharing feedback of your experience with us. I am very pleased that the staff left a memorable impression of their kindness. I can from the score, there is room for improvement, and we will make sure to close the gap.I am glad that you found the hotel's cleanliness to be top and credit goes to all those responsible in keeping the hotel shining.Once again, thank for the positive feedback.Kind regards,

6/10 Satisfaisant

Marvin

Séjour de 3 nuits en février 2023
Réponse de Reda Sweed – General Manager le 15 févr. 2023
Dear Marvin,Thank you taking the time to rate us. Kind regards,

10/10 Excellent

Rose, Aurora

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement