Kayak

Avis sur The Melrose Georgetown Hotel

4 out of 5

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 1071 avis sur 1759." "
Note des voyageurs de 8 (Bien), d’après 421 avis sur 1759." "
Note des voyageurs de 6 (Satisfaisant), d’après 141 avis sur 1759." "
Note des voyageurs de 4 (Médiocre), d’après 81 avis sur 1759." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1759." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Andre

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tout près du métro, ce boutique hotel vous assure un séjour agréable. Personnel charmant.
Séjour de 6 nuits en février 2024
Réponse de Modi Ahmed le 25 mars 2024
Thank you Andre for writing such a lovely review of your stay!

10/10 Excellent

Michel

Les points forts : Propreté et confort de la chambre
Très bon hôtel classique historique
Séjour de 4 nuits en juin 2023

8/10 Bien

Serge

Voyage en famille
Les points forts : Propreté
Séjour de 5 nuits en août 2022
Réponse de Modi Ahmed-General Manager le 23 août 2022
Thank you Serge!

10/10 Excellent

Marie-Eve

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nous avons adoré notre séjour au Melrose hôtel. Les chambres sont très confortables, l’hôtel est très bien situé pour la visite de Washington à pied. Je recommande fortement cet hôtel!
Séjour de 1 nuit en août 2022
Réponse de FD le 29 août 2022
Greetings from Melrose Hotel.Thank you much. It was our pleasure to have you as our guest.Hope to see you back.& till than safe travels

10/10 Excellent

Marie Claude

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très belle chambre et très bel hôtel. Service courtois. J’y retournerais !
Séjour de 2 nuits en juillet 2022
Réponse de Modi Ahmed-General Manager le 25 juil. 2022
Thank you so much for writing a review

10/10 Excellent

c

Séjour de 3 nuits en juillet 2022
Réponse de FD le 16 juil. 2022
Thank you very much

4/10 Médiocre

Natalie

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2022
Réponse de Modi Ahmed-General Manager le 23 mai 2022
Natalie, thank you for the review. Please reach out to us so we can learn better as to why this was not a perfect stay. Thank you

10/10 Excellent

Mathieu

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Impeccable!
Séjour de 1 nuit en décembre 2021
Réponse de Front Desk le 8 janv. 2022
Thank you very much, I hope your travel back home was safe and sound. Looking forward to see you .

8/10 Bien

Bachir

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon établissement à recommander pour un séjour affaires
Séjour de 3 nuits en octobre 2019
Réponse de Olena Fedorenko le 25 nov. 2019
Bachir, thank you for the kind recommendation of Melrose Georgetown Hotel. We look forward to your future stays. Best regards, Olena Fedorenko, General Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Personnel désagréable hôtel bien situé proche des sites touristiques et des restaurants
Séjour de 4 nuits en août 2019
Réponse de Jale Hashimi, General Manager le 27 août 2019
Thank you for choosing Melrose Georgetown Hotel. We too love our prime location in the heart of DC. We hope to welcome you back again soon! Best regards, Jale Hashimi, General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2019
Réponse de Jale Hashimi, General Manager le 1 août 2019
Thank you for the five-star review of Melrose Georgetown Hotel. We look forward to welcoming you back again in the near future. Best regards, Jale Hashimi, General Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff. Great location. Would recommend.
Séjour de 2 nuits en mars 2019

6/10 Satisfaisant

Christyn

Voyage en famille, Voyage en groupe
Les points faibles : Propreté
Overall our experience was decent at the Melrose, aside from there being obvious blood drops on the wall/door frame in our bathroom. When I told the front desk clerk about this and showed her a picture her only response was “so do you want your room cleaned?” with no apology of any kind. Having body fluids, especially blood left on a hotel wall shows there is a lack of attention to cleanliness in these rooms.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Benjamin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ronald

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Terrific place. Quiet. Good service.
Séjour de 1 nuit en mai 2024
Réponse de Modi Ahmed le 13 mai 2024
We are so happy you enjoyed your visit! Please stay again soon

10/10 Excellent

Hamed, Coral Gables

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I feel home at this hotel and will keep staying in whe I am in DC
Séjour de 3 nuits en mai 2024
Réponse de Modi Ahmed le 13 mai 2024
Hamed, we are so lucky to have you staying with us! Thanks so much!

4/10 Médiocre

Heidi

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I was very disappointed with my stay for the price I paid. When I checked in, I was given a room that was already occupied. I was then given a different room with a cabinet door that would not stay closed. It was dangerous because you had to walk around it in order to get to the other side of the bed and table & chairs. I had to ask twice to have it fixed. Returning after a day out my room key did not work. The front desk issued me another key which also did not work. After returning to the front desk I was told maintenance would be up shortly to fix the door. After 20 minutes I asked the front desk how much longer it would be until someone could get us into our room and was told not long. After another 25 minutes I again asked the front desk for help and a different employee took a battery pack out and escorted us to our room and was able to charge the lock and let us in after only a few minutes. I am not sure why the 1st hotel clerk I spoke to could not have taken care of the problem 45 minutes earlier.
Séjour de 3 nuits en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Heidi, please accept my apologies for the issues during your stay. These are truly embarrassing. We should have done a better job in providing you with the correct room in perfect order. If that did not happen, we needed to rectify it quickly for your satisfaction. I am very sorry this was missed by us. I have reviewed your feedback to our Team members to resolve these types of issues moving forward. Again, my sincerest apologies and I thank you for your patience.

6/10 Satisfaisant

Zhimin

Les points forts : Équipements
Hard to find parking
Séjour de 1 nuit en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Zhimin, thanks for the feedback. We do offer valet parking and our Parking Team at the front door can happily assist with your vehicle. Thanks again

10/10 Excellent

Christopher

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Solid hotel walkable to Georgetown and foggy bottom
Séjour de 3 nuits en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Truly appreciate your review Christopher!

10/10 Excellent

Seth

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great hotel near the DC mall.
Séjour de 3 nuits en février 2024
Réponse de Modi Ahmed le 13 mai 2024
Thanks so much Seth!! Please visit us again at the Melrose!

10/10 Excellent

Aidan

Séjour de 1 nuit en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Thanks so much for staying with us Aidan!

2/10 Horrible

Diane

Les points faibles : Infrastructures et conditions de l’hébergement
They charge hidden fee.
Séjour de 1 nuit en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Diane, please reach out to us if you'd like to discuss any issues further. Thank you

10/10 Excellent

Donna

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good coffee!
Séjour de 2 nuits en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Good coffee is important for a great hotel stay!!

2/10 Horrible

Rajesh

Les points faibles : Équipements
Our stay at Melrose Hotel ranks as the worst Ever! 1. At check in, they gave us a room that was previously used and not cleaned - while we received a new room, there was no acknowledgment of what happened. 2. The valet parking set up, given late check in, was adhoc, not well explained, with the front desk staff assuming it was fine to leave the car keys with a stranger without proper parking validation! 3. The approach, communication, follow through of the check in team was frankly appalling. The melrose is a strong & fragrant & inviting flower, the hotel bearing the same name has proven to be anything but!
Séjour de 2 nuits en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Rajesh, thank you for reaching out to us via your review about your visit. I am terribly sorry for all the issues you experienced upon arrival. This was an unfortunate start to your visit. We needed to do better at the time you drove up to the front door with our Door and Valet Team. Also, the unfortunate Housekeeping issue. Rajesh, I take your feedback very seriously and will share it with our Team members to better serve you in the future. Thank you so much for your patience.

10/10 Excellent

Chad

Séjour de 3 nuits en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
Thanks Chad for posting the review!!

4/10 Médiocre

Randolph

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Randolph, please reach out to us directly if you would like to discuss any details about your visit. Thank you

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location, very friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Thanks so much James for the review!

10/10 Excellent

Amanda

Voyage en groupe
Les points forts : Propreté et équipements
The mattress was very comfortable. The room was spacious. The blow dryer was dirty and our mini fridge wasn't cold enough. I liked the fitness room.
Séjour de 4 nuits en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Thank you so much Amanda!!

8/10 Bien

Andrew, Pacheco

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was super nice and accommodating. Had 2 rooms and the thermostat wouldn't work in either room and the fridge in one room wasn't working, but aside from those small things, it's a very nice property
Séjour de 2 nuits en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Thanks so much Andrew for the feedback!! We hope to see you again

10/10 Excellent

Monica, Berkeley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great hotel!
Séjour de 1 nuit en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Monica, thank you for posting a review!!

10/10 Excellent

debbie

Voyage en groupe
I was upgraded upon check in which was amazing! A king suite plus welcome snacks. Best of all, my pup stayed for free :)
Séjour de 1 nuit en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
We are so happy you had a great visit with us at the Melrose! We truly appreciate it Debbie!

6/10 Satisfaisant

Mitchel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et équipements
It was very disappointing to find our very hot room had no air conditioning. Even more to find the building has All Heat, All AC or Neither and we were in the neither season. We were relocated to a new room that "tends to be cooler" but ultimately we had to regulate the temperature by opening and closing the window. This was especially difficult since it was in the low 40s over night so we would have to adjust them closed in the middle of the night.
Séjour de 4 nuits en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Mitchel, please accept our apologies for the heating/air conditioning issue you encountered during your stay. I understand how uncomfortable that can make your guest room and visit. We will continue to correct this issue so that we can ensure your comfort in the future.

6/10 Satisfaisant

Normand

Les points forts : Propreté
No control on air conditioning. Room was a bit Too hot.
Séjour de 4 nuits en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
So sorry Normand we had some heating/air conditioning issues during your stay. We will work to rectify these for the future.

6/10 Satisfaisant

Maria

Les points forts : Infrastructures et conditions de l’hébergement
Bathroom was not clean
Séjour de 1 nuit en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
We are so sorry Maria you bathroom was not cleaned. We will ensure this is corrected for you and all of our guests. Thank you for the feedback

10/10 Excellent

scott

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Perfect location between Georgetown and Foggy Bottom. So walkable, and tons of options for shopping and eating. It was very easy to get to the Foggy Bottom Metro, Ubers were plentiful, and we also walked to the Lincoln Memorial one day. The hotel is nicely appointed and the communication from management was impeccable. Mobile key was easy to use. Only small improvement would be to update the bathrooms, but all was clean and comfortable.
Séjour de 5 nuits en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
Scott, thanks so much for the great score and feedback of your stay at the Melrose!

8/10 Bien

Caroline

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location--easily walkable area and very short walk to the metro. Good restaurants nearby. It's an older hotel so the rooms are smaller and some improvements could be made, but overall a good stay. I recommend it.
Séjour de 7 nuits en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
Caroline, thanks so much for the review and feedback .We hope to see you again

10/10 Excellent

Andriy

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel is rather old, but in perfect conditions. Nice clean room, good food and bar, attentive personnel. Really - absolutely nothing to complain about.
Séjour de 3 nuits en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
Thanks so much Andriy!

2/10 Horrible

tyra

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This Hotel was a disappointment.
Séjour de 1 nuit en avril 2024
Réponse de Modi Ahmed le 13 mai 2024
Tyra, please reach out to us directly if you would like to provide feedback about your stay so we can review and correct. Thank you

6/10 Satisfaisant

Justin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
The room was clean but it is old. The area is very walkable and there are many spots to grab a bite to eat. This hotel is very close to the National Mall. The bathroom is outdated and needs to be redone. The tiles were stained and the sink was cracked. I had to use earplugs because they are in a very busy area. There is no parking within a reasonable distance so expect that, the drop-off/check-in area was double-stacked when we arrived. I had to park in the bus lane. The young lady working the bar in the evening was absolutely wonderful. I understand the historical fees attached to such an establishment but they should be upfront about the prices, I didn't appreciate having an additional bill slid under my door after the first night. I will not be using this hotel the next time I stay in the Capitol.
Séjour de 2 nuits en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
Justin, thank you for providing so much great feedback. This is invaluable to us so we can better all of our Guests visits in the future. We will ensure that your feedback is reviewed for corrective measures. Thank you again

10/10 Excellent

Margaret

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Melrose was a nice surprise in a Foggy Bottom. Clean, safe and a friendly staff. The complimentary tea, coffee, and infused water was a nice touch. A little gem!
Séjour de 3 nuits en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
We truly appreciate you and your staying with us! Please visit again soon Margaret!

10/10 Excellent

Leith

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
classic historical hotel. charm. friendly and very helpful employees.
Séjour de 4 nuits en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
Leith, thanks so much for the review!

8/10 Bien

Janine

Les points forts : Propreté
Séjour de 5 nuits en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
Thanks so much Janine for the review

2/10 Horrible

VIKTORIIA

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et équipements
The place was dirty to the point then we had a net in the every single corner of the room, stains on a floor, hair in a shower. For this price? It doesn't worth even a half.
Séjour de 1 nuit en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
Viktoriia, please accept my apologies for the housekeeping issues. This is totally unacceptable to us. I have shared your feedback with the Housekeeping Team for corrective action to ensure this does not happen again. Again my apologies and we thank you for your patience.

2/10 Horrible

Hiba

Stuck in elevator right after check-in
Séjour de 1 nuit en mars 2024
Réponse de Modi Ahmed le 13 mai 2024
Hiba, oh no! We are so sorry there were elevator issues during your stay. Hopefully our Team were able to assist quickly and efficiently. Again our apologies

8/10 Bien

Joretha

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The stay was decent for a short trip to DC. It is an older building so you do hear noses from surrounding rooms.
Séjour de 1 nuit en mars 2024
Réponse de Abdulla Almutairi, Assistant General Manager le 27 mars 2024
Dear Joretha,Thank you for the kind review. Kindly note that we haev courtyard facing rooms that are very quiet. Please share your preferences with us during your next visit so that we can do our best to accommodate your stay requirements. We wish you safe travels and look forward to seeing you in the future.

10/10 Excellent

choong

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 1 nuit en mars 2024
Réponse de Modi Ahmed le 25 mars 2024
Choong, thank you for rating us a 5 out of 5!

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location for using the metro. Friendly staff! And lobby smelled divine!!
Séjour de 4 nuits en mars 2024
Réponse de Modi Ahmed le 25 mars 2024
We are glad you enjoyed our location and friendly staff!! So happy you enjoyed our lobby scent as well! It's white tea and jasmine in case you were wondering

8/10 Bien

Jill

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
There was a problem with the heat the first night I was there but Abdullah was most accommodating, the problem was fixed and I enjoyed the rest of my stay.
Séjour de 2 nuits en mars 2024
Réponse de Modi Ahmed le 25 mars 2024
Jill, our apologies for the heating issue but we are happy that Abdulla was able to accommodate you quickly and smoothly.

6/10 Satisfaisant

Mary

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The music piped onto the street was so loud it was offensive. Certain leaders were talented and other poor in skill and communication. We were given a room that wasn’t ready and then moved. Lastly, the air conditioning wasn’t working correctly and we sweated through the night. Not worth the price.
Séjour de 1 nuit en mars 2024
Réponse de Modi Ahmed le 25 mars 2024
Please accept our apologies Mary for the few issues you had during your visit. We understand that all of these unfortunately added up to a less than perfect stay. Thank you for your patience and feedback while we correct these issues.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice Hotel in a great location, The rooms are confortable. The prices are competitive..
Séjour de 1 nuit en mars 2024
Réponse de Modi Ahmed le 25 mars 2024
Brian, we truly appreciate you staying with us while you visit Washington DC. Please visit again soon