This hotel would have been just fine except for the rudeness of the front desk staff and the awkwardness of the lobby staff. The underground parking garage ceiling is super low and a woman in a large SUV could not fit underneath, blocked the entrance and jammed the entrance gate. Totally not her fault so we had to back up this crazy, curvy steep ramp. Once that was cleared up, we went to park but the ticket machine wouldn’t give us a ticket and two of the lobby employees started yelling at each other whether we needed one or not. We were waved in without getting one. Upon check in, two gentleman (one young and new the other older who was stern and disinterested) I couldn’t hear or understand the younger man very well and he didn’t know how to answer the question about how we were going to exit the parking garage the next day. He just folded his hands and stepped back. The older man ignored me until I wouldn’t budge. Only then did he tell me we could exit with our key (which didn’t work) We also had a dog with us that admittedly was barking in the echoing lobby but we were waiting for a bunch of people to use the elevator before us so he would not scare anyone who had to share one with us. Rather than approach us personally, the older front desk man called security and told him loud enough so that we could hear, “if they come down to the lobby with the dog again, ask them to leave.” RUDE!! We gladly would have used the stairs if we knew he was being over the top annoying.