Hi Anoniem, thank you so much for your detailed evaluation. Happy to hear that you appreciated the central location in the heart of Vienna’s city center. Moreover, we put highest priority on cleanliness, and it is great, that we fulfilled this to your satisfaction. Our concept is based on our Lean Luxury philosophy, we do not offer everything, but instead to us the right things. Thus, we forego certain things, which we seem as unnecessary (like minibars or a restaurant) and, therefore, invest in other things – such as an organic breakfast, luxury beds and a central location. Therefore, we’re able to offer our guest highest quality to an affordable price. If you book your breakfast online with your reservation, you only pay 15 Euro, but we are also happy to give you some tips for popular breakfast spots. According to this concept, we also have a unique room design. We're providing pictures of our open bathroom layout during your booking process. Furthermore, our self check-in should not be interpreted as a lack of service as it simplifies an otherwise time-consuming process. This way, our team on site has more time to answer your questions. We apologize, if you had another impression and forward the feedback. We are also very sorry, that the heating system has not worked as planned or the regulation wasn’t clear. For any incident, please never hesitate to contact our hosts, so they can solve the issue as quickly as possible. In case our storage room is full, we store the luggage right next to the bar, where it is constantly being supervised by our staff. Thanks for the information, that your luggage number was not checked properly. This should not happen, and we will consider your review for improvement. Hopefully you understand some of the mentioned points. Your Ruby Lissi Team

Hey Shekhar, thanks for taking the time to review your stay with us. We're delighted to hear you had a great time at our hotel and hope to welcome you back soon again - either in Vienna or one of our other locations in Europe.Your Ruby Lissi Team

Hey Jacqueline, thanks for your lovely review - we're happy to hear that you had such a great time with us. Part of our Lean Luxury philosophy is all about offering friendly, down-to-earth service, so we're delighted to hear that our hosts in Vienna made your trip memorable. We'll be sure to pass on your lovely message to the team at Ruby Lissi. See you again soon. Your Ruby Lissi Team

Hey Samantha, thank you for taking the time to share your experience with us. We’re glad to hear you appreciated the central location of our hotel. Ruby Lissi is nestled in Vienna’s historic first district, placing you right in the heart of the city’s vibrant history, bustling business locales, and exciting nightlife—all just a stone’s throw away.However, we're genuinely sorry to learn that the rest of your stay didn’t meet your expectations. While our city centre location offers lots of advantages, it does mean we have less space to play with. That's why we design our rooms in a unique way to make the best use of the area available – by integrating the bathroom into the main room, for instance. We understand that our approach, including the frosted-glass toilet and all-glass shower, might not be to everyone’s taste, but it's part of our effort to keep the rooms feeling open and airy. We aim for transparency with our room layouts and ensure plenty of photos are available on our own and our partners’ websites. We're also sorry to hear about your air conditioning issue—that certainly shouldn't have been your experience. If you ever encounter anything less than perfect or have any questions during your stay, our hosts are on hand 24/7 and more than happy to assist. It's a pity the bed did not provide the comfort you expected, as many guests find our beds a highlight of their stay.Next time, if there's anything we can do to make your room more comfortable, just ask one of our hosts. We hope you'll give us another chance sometime and stay with us again. Your Ruby Lissi Team