This unfortunately was a bad experience. We entered the VRBO to find that someone was already staying there. Suitcases and clothing out in each of the bedrooms. Chandler the host was completely non responsive. So my family of 3 with a kid didnât have a place to stay.
Chandler was wonderful and answered communication quickly. We arrived a little early and we were able to place our bags inside the facility and waited for the cleaners to finish on the Deck. The home is spacious and well-maintained. I would stay here again.
I began contacting the owner days before our stay due to the other reviews indicating some delays in getting in. I ended up contacting VRBO the morning of and they reached out and the owner promptly sent the instructions. I wasnât traveling far and didnât want to arrive âon timeâ and be stuck waiting for instructions or even cleaning. I figured if the place was in an awful state, I would even be willing to drive back home. Of note: the property is down a lengthyish walkway and I wish I had brought my wagon.We arrived about an hour past check in and found the place in disarray. Trash not taken out, sheets not washed, bed not made. One of us began washing the sheets while the other began unpacking the car. The second bed was made/not untidied. About 3 hours AFTER check-in, the cleaning crew arrived. We were already comfortable and had taken care of it ourselves so we sent her away. Thereâs a lack of attention and communication between the owner and his clean up crew which is evident from every other review on this listing. If you donât mind potentially washing your own sheets, itâs a cheap place to stay where you can hear water.
The place and location were outstanding; however, the lack of clarity about parking was a bit unsettling. A neighbor told us the neighborhood didn't allow for this type of rental practice; he wasn't happy to see us there. It was our first time visiting the city/area really so, that was a concern to us. Also, be aware that parking it's not guarantee. If you rent this place, make sure you don't leave any valuables in your car. On the first night we had to park far away from the rental. The overall house was cute however, upon entry the trash from the previous guest(s) was still there the trash can was full and very smelly. Not exactly the welcome I was expecting upon entering the property. The fridge wasn't working, so we had to throw away our food. I don't like to waste food nor do I like to waste money. Lastly, the living room sliding doors don't have a lock; the owner placed a piece of small wood to block from opening; however, it was too small that anyone could off have open the door and enter the place at will. That was a big security concern for us.
Nice property on the water. The sound of the waves was very peaceful and we enjoyed coming back after our day exploring Napa and Sonoma to view the sunset.Itâs about 30 min away from a bunch of wineries.The house was clean, functional and more spacious than expected.
Tried to stay here but owner unresponsive to multiple messages and to VRBO staff. Did not respond or provide info to access until 3 hrs before check in- had to cancel and book a different property because of the lack of response-would have rated a negative 5 but no option to do that
DISGUSTING and DANGEROUS â Should Be REMOVED from Vrbo
This was, without a doubt, the worst experience Iâve ever had with a vacation rental. I booked this property for 2 nights and deeply regret it. The host didnât even bother to send check-in instructions until FOUR HOURS AFTER the check-in timeâand only after I messaged them. Completely irresponsible.The neighborhood was filthy, with trash everywhere. It felt unsafe from the moment I arrived.Then I stepped inside. Absolutely revolting. It looked like the previous guests had just left in a hurryâbeds unmade, sheets and pillows stained and filthy, as if someone slept in them hours before we walked in. There were wet, used towels on the bathroom floor, and human waste left in the toiletâUNFLUSHED.A block of wood was being used to âsecureâ the patio door. Thatâs not securityâthatâs terrifying. There were trash bags left inside the house, and the sofa was disgustingâstained and covered with a grimy old sheet. The entire place smelled bad and looked like it hadnât been cleaned in weeks.This place is a health hazard and a scam. I cannot believe Vrbo allows listings like this to stay on their platform. The host clearly does not care about cleanliness, safety, or basic human decency.Avoid this property like the plague. If you value your safety, your sanity, or your money, do not go anywhere near it. This property should be investigated and removed.
Disappointed - Smelled terrible & fire pit doesn't work!
Got there at 7:30pm, the place wasn't ready and the cleaners were there even though check in was at 4pm. So we went and got food and came back to the house smelling super strong of cleaning chemicals. Once they left we went out to the deck because we were super excited to use the fire pit and look at the view. What a surprise! The fire pit didn't work and it was a major letdown. It was a big reason why we booked this place. Beautiful view but overall a major disappointment.
When we first arrived at the location we found it was not cleaned by the time we were listed to check in at 4 P.M. It took nearly 4 hours for the cleaner to finish cleaning, by then it was 7:40 P.M.The home itself was nice. Some things were supplied to us in the kitchens and bathrooms. The final night of us staying was awful though. The washing machine door was stuck, leaving our clothes stuck inside. The owner of the property answered our call claiming that the cleaners would be sent to the home to help us and that he would call us back, he never did. We had to leave our clothes behind in the washer because we were on a tight schedule. Overall I would not recommend staying here, even for the price. We were never reimbursed for the 4 hour delay either. Super disappointing.
I wish the home had been better taken care of. Sliding door in living room does not work fridge barely keeps food cooler than room Temperature could not get heater or AC to work bathtub does not plug so you cannot take a bath. Home was not clean when we got there. Housekeepers didn't finish until 6 PM and my son still had crumbs in his bed. There were a lot of simple things that could be done to improve the listing. There were no knives other than one pairing knife. There was no dishwasher pods. There were no paper towels.. The deck was great view is beautiful! but they need to remove the rug as it is completely tattered and there's really no need for it. I've never left a bad review before, but being we had planned this as a family getaway and had so many complications. I think it's necessary for the owner to change his staff.
Loved this place. Was a perfect place to stay for the night before going to the Bay Area for our flight. Chandler is a great host. Will def stay there again
The place is beautiful, located in a very quiet place, very comfortable, too bad it's not clean enough, the sofa was full of dog hair, the floor was dirty and outside it's dirty and messyTo charge you extra for the cleaning it's not clean enough
Wanted to get away for Valentineâs Day but it landed on a Friday so we stayed Saturday night and it exceeded our expectations! So nice and so peaceful and so close to Napa Valley. 5 stars out of five