We did not use the Hotel..due to the problem of carpet...I discovered that carpets are dirty...with stains . I have a servere sinus..so i had to move to another place.
I used to use this hotel many time in the past. This time aircon not working in reception and breakfast area. Also staff did not arrive to serve breakfast on the 2nd morning of my stay. They will not see me again!
It was extremely disappointing to have been told that the hotel does not have rooms with two queen beds, even though this was mentioned on my bookong confirmayion document. There were issues with the TV and poor to no selection of channels in the room. The number of towels in the room was short / less than that required, thus requiring for me to have to go and ask for extras each time.
The room was much smaller than advertised and booked, whilst the breakfast options were very limited. The window in one of the rooms did not close properly, whilst the aircon was ineffective and noisy, with the TV channel selection being poor as mentioned above.
The hotel manager did try to attend to some of the issues, however moving from one room to another brought about another set of issues which were not resolved by the end of trip.
Overall, the hotel doesnt live up to the amazing pictures on Hotels.com as well as thw room size and number of beds, which is disappointing to say the least and a show of false advertising.
Over priced for what you get.
TV was not working
Bedside lights were not working
Asked for a bottle of water as I my flight came in late, there was nothing available was told to drink tap water.
Fire alarm went off at 2:30 in the morning and none of the staff knew how to turn it off.
Definitely a lot better options out there in that price range.
Only able to book in after 4 pm. Had to wait for my room from 2 pm. Gym was not available. Towels were taken away every day and I had to go to reception every day to ask them for towels.
Service was terrible, TV not working called the hotel they did not fix the TV. Breakfast was terrible both days. Room had on sides lamps both we not working. The staff they have no sense of care to their guests. I will not recommend this to anyone. Cleaning of the room was not done properly