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'This is amazing place to stay'

'Beautiful, quiet, great customer service.'

'The staff were charming and helpful. What was unsettling is that they did not know we were coming, in spite of our Expedia booking, nor knew that we had paid. Nor did they have internet access 'we are working on it' which made checking the evidence of our payment challenging.'

'Not our first time, and deff not our last stay at Casa. Friendly staff, cozy roof top restaurant with amazing views of Wanale Hill, always clean rooms and perfectly situated on a quiet street near the city center. At Casa they always offer that extra help to make your stay in the wonderful city of Mbale worthwhile. Thank you so much for having us.'

'No electricity at the time of check-in and before check-out. Apparently the back up generator was faulty too. Room was very hot. When i requested for a fan, i was told that they had non left. No shower gels except to small soap bars. Room appeared abit run down compared to my precious stay 5 years ago. Day 2 breakfast was limited and I had to wait over 45 minutes for replenishment.'

'Clean and comfortable accommodation in Mbale with lush gardens'

'Location was very convinient and service was great. '

'This was a complete scam. Although we booked and paid via Hotels.com, when we arrived, they said they had no record of pur booking and insisted that we pay (again) at the desk. DO NOT BOOK!'