2/10 Horrible
Bradley
Voyage en famille avec de jeunes enfants
11 mai 2026
The location we were booked into was not location we had originally booked through expedia. We were told that we would be staying at 300 Front street , directly across from Rogers centre and CN Tower. I confirmed the location with property management of Hotel Lux message on March 29 that verified the location which I have saved in messages. Upon arriving and realizing that we were not in location on itinerary (72 pictures showing complete different apartment with partial lake views and large balcony etc) I contacted management to inform and initially told that we are at correct site . They then did say they would try to relocate us to original site. After going back to location that had no amenities of pool , hottub , gym I reached out to Expedia rep to voice my concerns as we had been travelling with grandkids who were excited for these amenities. The Expedia Rep was of little help other then contacting Hotel Lux Management who then proceeded to reach out to me stating they would not be moving us and stay where you are.I did try to reach out again to say guess will make best of but informed them of broken toilet in 1 bathroom and no air conditioning working....Never was replied to!! Very disappointing to say the least after paying good $ for what was thought and told by management after booking was total different location and had no pool , rooftop terrace gym etc. TOTAL LET DOWN AND NO ONE CONTACTED ON CONCERNS OF BROKEN AMENITIES AFTER INFORMING THEM!!
Bradley
Séjour de 5 nuits en mai 2026





























