Hôtel près de Théâtre Cyrano (Anchorage)

« Our stay was perfect! The staff – whether at reception, in the bar and restaurant, at the luggage counter or in housekeeping – were patient and understanding despite the language barrier; they were always smiling and friendly, and we left feeling truly delighted! I’m just deducting one star because the booking stated that breakfast was included, but we had to pay for every breakfast (and there was no mention on the menu of what was included or not). Thanks again to the whole team – it was truly...

« Checkout time too early to enjoy things. Personnel under trained and really passive. The hôtel was correct but not really worth the price paid. »

« Toilet would not flush every time it was used. Hit or miss. Asked the front desk for help and the desk attendant’s only advice was to try to flush it again. When I told her that would make it over flow, an employee that was socializing in the lobby said he would plunge it. When it happened again, they just gave us the plunger to deal with it. Safe did not work. When asked for help, employee came to look at it, he just said he didn’t have any knowledge on how to fix it. Then explained they fired...

« La qualité du service »

« The staff was knowledgeable and friendly during our stay. The property was close to downtown so you can walk and enjoy the area. »

« Très confortable. Un peu loin du centre (10mn) dans un environnement quelconque. »

« Staff was very friendly and helpful. Located near the Anchorage Museum which has an amazing cultural display. »

« Bel hôtel, déjeuner compris et bien situé »

« Wir haben nachgefragt ob wir früher einchecken können und es wurde 3 Std früher , war richtig super . Wir durften auch 1 Std länger bleiben. Das Personal war richtig freundlich und hilfsbereit. Die Suite war eigentlich zu schön für eine Nacht. Minus Punkt ... Sehr nah an einer Hauptstraße. »

« Endroit en retrait du Centre ville qui a besoin de beaucoup d'amour: tapis sales et usés, notre fenêtre de chambre craquée a été reparée avec du papier collant, les lingea de toilettes tombent en lambeau, l'air conditionné est bruyant et on entend le train siffler régulièrement. Le pire rapport qualité-prix que j'ai connu. »

« Horreur et stupéfaction en arrivant dans la chambre ! On se serait cru dans un film de série noire : plafond tâche, fils électriques en déroute, porte abîmée, serrure pas fiable... »

« Un personnel épouvantable : déclassement de chambre par rapport à celle réservée et payée (certes sur expédia) et pour seule compensation des points sur le programme de fidélité Ramada Whindam… vous ajoutez à ça une chambre ou l’on se demande si elle est propre avec une Clim qui laisse une marre d’eau, un sol qui interroge, un établissement qui mériterait une sérieuse rénovation ! Et un personnel qui devrait retourner en formation pour apprendre la relation client »

« Maria and Robert were excellent hosts. Breakfast was so well presented and delicious. »

« Scarlett was an amazing front desk staff member and the gentleman bartender that also works with breakfast service is also wonderful. We really appreciated the hospitality and have already recommended this hotel to friends and family. Housekeeping was also first class and the gym is elite. »

« Hotel and room were super clean. Best shower and bath products. Front desk super friendly. And shuttle to airport was fast and efficient. Would definitely recommend. »

« Clean room staff very nice and it’s really good for families, pool was under maintenance but other than great experience »