Estimado Sr. Elias, Queremos agradecerle que haya elegido Red Level en Gran Meliá Palacio de Isora para sus vacaciones en Tenerife. Esperamos que haya disfrutado de una agradable estancia en nuestro hotel y que nuestras instalaciones hayan sido de su agrado. Nos encantaría tener la oportunidad de volver a darle la bienvenida en sus próximas vacaciones en Tenerife. Saludos cordiales,

Cher Elias, En premier lieu, nous vous remercions d'avoir choisi le Red Level at Gran Melia Palacio de Isora pour votre séjour à Tenerife. Nous sommes ravis que vous ayez aimé notre hôtel, et aussi d'avoir pu contribuer à ce que vous passiez un séjour mémorable à Tenerife. Nous espérons vous recevoir très prochainement. Cordialement

Chère Olivia, Je tiens à vous remercier pour avoir pris le temps de nous transmettre vos commentaires sur votre séjour à l´hôtel Red Level at Gran Melia Palacio de Isora. Nous sommes heureux de savoir que vous avez eu un agréable séjour parmi nous et nous vous remercions pour vous aimables commentaires en parlant de nos piscines, nos chambres et notre servide de nourriture. Nous espérons avoir le grand plaisir de pouvoir vous accueillir lors de votre prochain passage à Tenerife. Nos salutations. Sincèrement,

Dear guest, I would like to begin by thanking you for choosing Red Level in Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our pool areas, spa, as well as regarding our gastronomic offer in the Liquid Garden ideated to create unique culinary experiences. We are looking forward to welcoming you again. Kind regards, María Campos Guest Experience Manager

Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife. We hope that you enjoyed a relaxing and pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,

Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your review through Expedia. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are looking forward to welcoming you again. Kind regards,

Cher client, Je tiens à vous remercier pour avoir pris le temps de nous transmettre vos commentaires sur votre séjour à l´hôtel Gran Melia Palacio de Isora. Nous sommes heureux de savoir que vous avez eu un agréable séjour parmi nous et nous vous remercions pour vous aimables commentaires en parlant de notre personnel et nos chambres. Nous espérons avoir le grand plaisir de pouvoir vous accueillir lors de votre prochain passage à Tenerife. Nos salutations. Sincèrement,

Dear Guest, I would like to begin by thanking you, not only for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, but also for the time you have taken to let us know about your recent experience. Regarding your comments about our activities we appreciate your comments about this matter, since your opinion will help us to deliver a better service in the future and review our activities and show schedule. The entire team is looking forward to having the pleasure to welcome you at Gran Meliá Palacio de Isora. Best regards.

Dear Guest, I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are looking forward to welcoming you again soon for another amazing stay with us.Kind regards.

Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife, we hope that you have enjoyed a pleasant stay with us. We are looking forward welcoming you back for your next holiday. Kind regards,

Cher Alexandre, Je tiens à vous remercier pour avoir pris le temps de nous transmettre vos commentaires sur votre séjour à l´hôtel Red Level at Gran Melia Palacio de Isora. C’est une joie pour nous savoir que vous avez eu un bon séjour parmi nous. Nous espérons avoir le grand plaisir de pouvoir vous accueillir lors de votre prochain passage à Tenerife. Nos salutations. Sincèrement,

Cher Client, Nous voulons vous remercier pour avoir choisi notre hôtel Red Level at Gran Meliá Palacio de Isora pour votre séjour á Tenerife et pour avoir pris le temps de laisser votre commentaire sur Expedia. Merci pour votre gentillesse en parlant de nos installations, les piscines et l'emplacement de notre hôtel. Nous sommes heureux que vous ayez passé un agréable séjour dans nos installations. Nous serions enchantés de vous donner une nouvelle bienvenue à Gran Meliá Palacio de Isora. Salutations distinguées,

Dear JB, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for sharing your feedback with the travelers of Expedia. We regret if your stay with us did not meet your expectations due to the situations you described regarding the cleanliness of the room and some of our waiters. I would like to assure you that your comments have already been forwarded to our team, since it was not in our intention in any way to give our guests the perception you described. Please do not hesitate that we will keep working in the aspects you mentioned, in order to be able to fully satisfy our guests. Beside this, we would like to thank you for your kind comment about Leo, you may rest assured that I will forward your positive feedback and he will be glad to know that his aim to service was appreciated. We are looking forward to welcoming you to Gran Meliá Palacio de Isora. Kind regards, Álvaro Cons Guest Experience Manager

Cher Mr. Grégory et Mr. Paul, Nous vous remercions d’avoir pris le temps d’écrire un commentaire sur votre récent séjour au Red Level at Gran Meliá Palacio de Isora. C’est une joie pour nous savoir que vous avez eu un bon séjour parmi nous et nous espérons avoir le grand plaisir de pouvoir vous accueillir très bientôt lors de votre prochain passage à Tenerife. Salutations distinguées, Paula Forero Red Level Manager

Gentile Valentina,Saluti dal RedLevel at Gran Meliá Palacio de Isora!Grazie per averci fatto conoscere la sua opinione.Siamo lieti di sapere che il letto ha fornito il massimo del comfort, un aspetto che rispecchia la nostra dedizione a una vita ben vissuta. La sua esperienza con la nostra doccia fantastica ci ricorda l'eleganza senza tempo e la cura dei dettagli che caratterizzano ogni aspetto del nostro hotel. Il nostro personale si impegna quotidianamente per offrire un servizio personalizzato intuitivo, riflettendo il calore e lo stile distintivo di Gran Meliá. La vostra soddisfazione è per noi una conferma del nostro impegno a mantenere gli standard senza pari che ci si aspetta da un luogo di eccezionale bellezza e lusso.Con la speranza di averla ancora come nostra gradita ospite al RedLevel at Gran Meliá Palacio de Isora, le porgiamo i più cordiali saluti.Laura López, Voice of Customer Coordinator

Dear Mr. Adrian,Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.It is a delight to hear that our staff provided exceptional assistance throughout your stay, embodying our dedication to intuitive personal service. We are thrilled to receive your commendation on the room cleanliness and overall condition of our hotel, reflecting our commitment to a life well-lived through carefully-designed touches and maintenance of our iconic luxury property. The complete satisfaction of your service experience is a testament to the signature warmth and style that we take pride in.We look forward to welcoming you back in the future for another pleasant stay,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Harry,Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We are delighted to hear that the tranquil ambiance and superb dining options contributed to a peaceful and relaxing retreat for you. It’s wonderful to know that our convenient location enhanced your exploration of the island, allowing for easy travel and an enriched experience of Tenerife’s beauty. Should you choose to return, our dedicated team will be on hand to curate more exceptional experiences, ensuring your next stay is even more memorable. We are committed to providing intuitive personal service and an unrivalled fine dining experience that reflect the simple pleasures and understated elegance in every detail. Step into a world of the exceptional with us once more, as we continue to honor our dedication to a life well-lived.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Lieber Herr Cuno,Grüße vom RedLevel at Palacio de Isora, einem Gran Meliá Hotel! Wir bedanken uns für Ihre Bewertung.Es freut uns sehr, dass Sie unser freundliches und gut geschultes Personal schätzen, insbesondere Jessica von der Rezeption. Wir sind stolz darauf, unseren Gästen einen erstklassigen Service zu bieten und sind dankbar für Ihr Lob. Es ist schön zu hören, dass Sie unsere Einrichtungen und Annehmlichkeiten genossen haben und einen unvergesslichen Urlaub bei uns verbracht haben.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Guía de Isora, Tenerife wieder bei uns begrüßen!

Dear Igor,Thank you for positively reviewing your experience.We are happy that everything was to your satisfaction. We always aim to meet and where possible exceed our guests' expectations and appreciate your kind feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Kind regards,Manuel Barrios, Guest Experience Manager

Dear Derek,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you enjoyed your visit and that you appreciated our stylish establishment.We are also pleased to know that our cuisine was to your liking and that the breathtaking views had a positive impact on your stay.We apologise for any inconvenience you experienced with the light switches in your room. We understand that this may have been a minor issue during your stay, and we will have our maintenance team investigate and take any action necessary.Furthermore, we strive to provide our guests with the best possible experience, so we are delighted to know that you felt our team upheld the high level of service we are known for.Your feedback is invaluable to us as we strive to give every guest the memorable stay they deserve, and your comments help us to achieve that goal.It would be a pleasure to welcome you again. Kindest regards,

Dear Simon,Thank you for taking the time to share your feedback about your recent stay at our hotel.We are delighted to know that you have chosen to stay with us on multiple occasions since 2016 and appreciate your loyalty. However, we are truly sorry to hear that your recent experience did not meet your expectations. We regret to hear that you felt our high standards were not upheld and we have noted your comment regarding the furniture in your room. Rest assured we will address these issues with our team to ensure improvements are made. We apologize for any inconvenience this may have caused during your stay. Regarding the quality of food in our restaurants, we pride ourselves on offering a diverse range of internationally renowned dining experiences, and we are disappointed to hear that on this occasion your experience did not meet your expectations. We will share your feedback with our culinary team for evaluation. We also appreciate your comments about the sunbeds around the RedLevel pool and garden, and we will take the necessary steps to ensure they are properly maintained and cleaned. Once again, we apologize for any inconvenience you experienced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you have come to expect from us. Sincerely,

Dear Sir,Thank you for this kind review.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service.Thank you for also mentioning our breakfast, we understand the importance of starting the day off right with a quality meal.We hope to welcome you back in the future.Best wishes,

Dear guest Olav, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. In addition we genuinely appreciate your kind words about our facilities, the food and the service provide by our team. We are looking forward welcoming you back for your next holiday. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We truly regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal. We would like to thank you for your important feedback that help us to keep improving our service. Beside this, we are really glad to read that you have enjoyed our hotel and facilities. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Kind regards,

Dear guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing stay among us. We are very glad to know that our facilities, as well as our team have exceeded your expectations since our guests’ satisfaction is our most important objective. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we would like to thank you for your important feedback that help us to keep improving our services and we will transfer your comments to our Food and Beverage managers. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Kind regards,