Hoi Gerardus,We vinden het fijn om te horen dat je eerder een goed verblijf bij ons hebt gehad. Jammer dat je deze keer niet dezelfde positieve ervaring had en dat de kamer niet voldeed aan je verwachtingen van een zonnig balkon en rust. We weten dat de levendige omgeving soms voor geluidsoverlast kan zorgen, vooral dicht bij de boulevard. Ons team doet altijd zijn best om kamers toe te wijzen die aansluiten bij de wensen van onze gasten, en het spijt ons dat we deze keer niet aan je specifieke verzoeken konden voldoen. We waarderen je feedback en nemen deze mee om onze service te blijven verbeteren.Tot de volgende! Palm Beach Tenerife

Bedankt dat je de tijd hebt genomen om je ervaringen te delen. We zijn blij dat je van je verblijf hebt genoten en kijken uit naar je terugkeer.

Hi there, Thanks for letting us know about your stay.It's music to our ears to hear you enjoyed the daily entertainment by the pool and in the evenings – our team loves to keep the good vibes flowing! We're also thrilled that our hotel's amenities and the toastie-baguette magic right outside our doors added that extra sprinkle of joy to your stay.We always aim to maintain high standards of cleanliness and hotel condition, so it's great to see those areas hit the mark for you. As for the room amenities, wow, a 100% satisfaction rate? That's like hitting a homerun in hospitality – thanks for the cheer!We look forward to welcoming you back on a future occasion. Best wishes,Palm Beach Tenerife

Hi there Ana Maria! It’s great to receive such positive feedback! Thanks for taking the time to share.It's wonderful to hear that the room for 4 with two bathrooms met your expectations and provided ample space and comfort during your stay. Our housekeeping team will be delighted to know their efforts in maintaining cleanliness are being appreciated. While I notice there's a bit of room for improvement regarding the hotel's condition, rest assured that our maintenance crew is always on their toes, looking after the property to ensure everything is up to par.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Hi there Cerys,We'd like to say thanks for taking some time to share your feedback.It's fantastic to hear that the pool was a hit for the kids and that the animation team kept everyone entertained - that's always our goal! I'm sorry to hear that some aspects didn't quite meet your expectations. We're always working on refreshing our spaces and keeping them up to date. Your feedback on the room furniture is valuable and will be considered as we continue to improve.We hope you'll pop by and stay with us another time.Take care,Palm Beach Tenerife

Hi there Marta,We'd like to say thanks for taking some time to share your feedback.We're stoked to hear you loved our prime spot, stellar team, and bang-up breakfast spread. Our location is indeed a hit with guests who love being close to Playa de Troya and all the action in Playa de las Américas. As for that pesky damp smell you mentioned, we're on it like white on rice! While our sunny Tenerife climate usually keeps things fresh as a daisy, sometimes the humidity sneaks in. Rest assured, we're always chasing down these little quirks to ensure our guests have a comfortable stay.Come back soon!Take care,Palm Beach Tenerife

Hello John! Thank you for this great review.It's fantastic to hear you enjoyed the breakfast and had a great long weekend with us! We're thrilled our room cleanliness and amenities made such a positive impact on your experience. Our team takes great pride in maintaining our hotel to the highest standard and ensuring our guests have everything they need for a comfortable stay.Thanks again; we look forward to welcoming you back soon.Take care,Palm Beach Tenerife

Hi there Asta! Thanks for the review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Hello Debbie, Your positive review really made our day We appreciate it!It's wonderful to hear that you enjoyed the spaciousness and cleanliness of your apartment, as well as the convenience of your ground floor patio. We're thrilled that our prime location added to the success of your stay.It's guests like you that make our day, and we're so grateful for your high marks on room amenities and overall hotel condition. We aim to provide a top-notch experience for all our guests, and it's rewarding to know when we've hit the mark.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Hi Vicky! We're so grateful you took the time to share your thoughts with us It's awesome to hear you enjoyed the pool and had an overall good stay at our hotel! Our location right in front of Playa de Troya offers those spectacular ocean views we're so proud of. About the room, thanks for pointing out what we can work on. While our cheerful and spacious rooms are usually a hit, we're always looking for ways to enhance comfort even further. As for the night-time noise, our bustling location does come with a vibrant nightlife, which we know can be a bit much sometimes. We're continually working on striking the perfect balance between the lively atmosphere and restful nights for our guests.We all hope to see you again for an improved stay.Until next time,Palm Beach Tenerife

¡Buenos días! Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Te esperamos con ilusión en tu próxima visita a Palm Beach Tenerife. ¡Hasta pronto!Palm Beach Tenerife

Hi there, Jeffrey! Your review made our day, thank you!It's awesome to hear that you enjoyed the sunset views from our balconies and found the rooms spacious and comfortable. Blackout curtains can indeed be a game-changer for that much-needed sleep-in!Regarding the parking, it's true that there's a charge for the nearby parking facility, and we're glad you found that option.Thanks again!Until next time,Palm Beach Tenerife

Hi Elaine! We're so grateful you took the time to share your thoughts with us.It's great to hear that you found our rooms comfortable and enjoyed the entertainment and food on offer. We're all about ensuring our guests have a good time! Regarding the bathroom, we continually strive to maintain and improve our facilities, and your feedback is invaluable as part of this process. Rest assured, we're on the case to keep everything up to the high standard you expect.We hope you'll pop by and stay with us another time.Take care,Palm Beach Tenerife

Hi there,Thank you for sharing your thoughts with us!It's fantastic to hear you enjoyed the pool view from the 5th floor and that our breakfast selection hit the spot, albeit with a bit of a wait for coffee. We always aim to provide a variety of tasty options to start the day right! We're sorry to hear about the issues you faced during your stay. We strive to keep everything in tip-top shape and your feedback helps us focus on what matters most to our guests.We're looking forward to the chance to welcome you back for an even sunnier experience next time. Have a great day!Palm Beach Tenerife

Hello Michelle! Thanks for your feedback.It's fantastic to hear that you enjoyed the great weather during your stay! Our location right in front of Playa de Troya certainly makes it perfect for soaking up the sun. Regarding the noise from local entertainment, our vibrant location does come with a lively atmosphere, especially in the evenings. However, we're always looking for ways to ensure our guests have a restful night's sleep and will take your feedback into consideration. The safety and comfort of our guests are top priorities, and we're sorry to hear about your experience with your valuables. While we do provide secure luggage storage, we understand the importance of feeling completely at ease with personal belongings, and we'll be reassessing our procedures to improve our service.Come back soon!Take care,Palm Beach Tenerife

Dear Michael,Thanks for this awesome review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope your next stay is just around the corner.See you soon,Palm Beach Tenerife

¡Buenos días!Nos sentimos muy contentos de comprobar a través de tus comentarios que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarte una estancia inolvidable.Gracias por tu confianza y esperamos verte pronto de regreso. ¡Hasta la próxima!Palm Beach Tenerife

Hi June,Thank you for taking the time to share your experience with us.We're thrilled to hear you enjoyed the omelette and the variety of our breakfast options! Our team strives to provide a delightful dining experience with a wide selection to suit all tastes. However, it's a pity our orange juice and coffee didn't meet your expectations. Your feedback is valuable and we’ll look into it. Regarding the check-in process, we aim to have rooms impeccably ready by 4 pm to ensure a smooth and comfortable start to your stay. We're sorry to hear that the noise was a bit much for you; our bustling location does come with a vibrant atmosphere. For future visits, let us know and we'll do our best to accommodate a room that suits your preferences for quiet. And yes, while we do charge for pool towels to maintain quality service, we hope the convenience added value to your time spent under the sun.We'd love to welcome you back for another stay, hopefully hitting all the right notes next time.Cheers!Palm Beach Tenerife

Hello Matthew! A million thanks for your thoughtful review.It's great to hear that our location was perfect for you and that our breakfast spread hit the spot. We're thrilled you found the pool area to your liking with plenty of sun beds for that all-important relaxation. While our rooms have a certain timeless charm, we're glad you appreciated their cleanliness. Rest assured, we're all about maintaining a spotless environment for our guests.We can't wait to welcome you back for another stay; maybe you'll even have time to explore more of the amenities we offer!Thanks again!Until next time,Palm Beach Tenerife

Hi Deborah! We're so grateful you took the time to share your thoughts with us.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.It would be great to welcome you back for an even better stay.All the best,Palm Beach Tenerife

Dear Patrick,Thank you for such a positive review.Thank you for letting us know that everything met your expectations; we appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our high standards.Thanks again.Take care,Palm Beach Tenerife

Hi there Claire,We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We're thrilled to hear that you found the apartment clean and suitable for you and your little one. Safety is a top priority, especially with adventurous toddlers around, so we'll definitely keep an eye on those balcony locks to ensure they're always up to standard. We apologize for the inconvenience with the toddler pool being closed during your stay; sometimes maintenance is necessary to keep everything in tip-top shape for our little swimmers. Rest assured, we always aim to minimize any disruption to our guests' enjoyment.We hope to see you again in the near future.Take care,Palm Beach Tenerife

Hello Jane! Thanks for your feedback.It's fantastic to hear that our location was just right for what you needed - being near Playa de Troya and all the excitement around Playa de las Américas is something we're really proud of! On the other hand, we're sorry to hear your thoughts on a renovation. While we always strive to maintain our hotel's condition to high standards, as noted in our last refresh in 2020, we realize that there's always room for improvement and your feedback is valuable to us.Thanks again!Until next time,Palm Beach Tenerife

Hello, Rodney!We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to see you again for an even better experience. Cheers,Palm Beach Tenerife

Hello, Rodney! A million thanks for your thoughtful review.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to welcome you back for another visit. See you soon,Palm Beach Tenerife

Hello Andrew, Unfortunately, it seems that we did not meet your expectations during your stay with us. We would certainly like to know more about where we fell short. Please do not hesitate to contact us if you have any suggestions on what we could do better next time.We hope to have you back for a much-improved stay. All the best,Palm Beach Tenerife

Hello Adrian,Thanks a lot for the time you've taken to share your feedback.Thank you for bringing your concerns to our attention. We appreciate your feedback and sincerely apologize for any inconvenience you experienced during your stay.We understand that you waited until the second day to raise the issue, and we regret any discomfort you may have felt. We took your complaint seriously and promptly inspected the room.Upon inspection, we recommended opening the windows to ventilate the room, as it had been closed for 24 hours. We understand your reluctance due to outside noise. To ensure your comfort, we arranged for a room change.We apologize for any inconvenience this may have caused and appreciate your understanding. Our goal is to provide a pleasant stay for all our guests, and we hope the new room met your expectations.We hope to have you back for a much-improved stay. All the best for 2024,Palm Beach Tenerife

Hi Pearl,Thanks for taking a minute to rate us.Unfortunately, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We would love the opportunity to provide a better stay in the future.Take care,Palm Beach Tenerife

Hi there Melissa! It’s great to receive such positive feedback Thanks for taking the time to share.We're absolutely thrilled to hear that you found our room cleanliness and hotel condition to be top-notch, and that our room amenities met your expectations. It's great that our efforts to provide a comfortable and enjoyable stay are being noticed. Our team is always working hard to make sure everything is spotless and up to date for our guests.We'd love to welcome you back for another great stay!Cheers,Palm Beach Tenerife

Hola Alexa,Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Esperamos que vuelvas a visitarnos en un futuro cercano. ¡Hasta pronto!Palm Beach Tenerife

Hi there Zinaida! Your kind words are music to our ears. Thanks for the review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.See you again soon.Take care,Palm Beach Tenerife

Hi there Maja! It’s great to receive such positive feedback. Thanks for taking the time to share.It's fantastic to hear you found our location right in the heart of everything - perfect for exploring or just soaking up the beach vibes! We're also thrilled that you loved the amenities we offer in our rooms. Our team works hard to ensure guests have everything they need, from the ceramic hob in the kitchenette to the convenient socket near the bed for all your charging needs.We'd love to welcome you back for another great stay!Cheers,Palm Beach Tenerife

¡Hola! Nos sentimos muy contentos de comprobar a través de tu reseña que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarte una estancia inolvidable.¡Esperamos verte pronto! Palm Beach Tenerife

Hey, Stephen! A million thanks for your thoughtful review.It's fantastic to hear that our selection of TV channels kept you entertained and that the kitchenette in your apartment had everything you needed. We're also thrilled that our location struck the perfect balance for you - close enough to the excitement but far enough for some peace! And while you didn't dive into the pool action this time, it's great to know it's a hit with our guests, especially the water aerobics.Thanks again!Until next time,Palm Beach Tenerife

Dear Aleksander,Thank you very much for this kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you again.Best regards,Palm Beach Tenerife

Hi there, Alketa, We're really disappointed to hear that we didn't meet your expectations.Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We all hope to see you again for an improved stay.Until next time,Palm Beach Tenerife

¡Hola! Gracias por compartir tu experiencia con nosotros.Lamentamos sinceramente el inconveniente que has tenido con la reserva de la habitación a través de Expedia. Aunque en nuestro sistema no figuraba la solicitud de dos camas individuales, siempre nos esforzamos por cumplir con las preferencias de nuestros huéspedes y solucionar cualquier malentendido lo más rápido posible.Esperamos tener la oportunidad de darte la bienvenida nuevamente para ofrecerte una experiencia aún mejor. ¡Hasta pronto!Palm Beach Tenerife

Dear Keith,Please accept our sincere thanks for this kind feedback.We are satisfied to know that our location was suitable for your needs and that you appreciated the high-quality service our team members delivered.We really hope to see you again soon!Take care,Palm Beach Tenerife