2/10 Horrible
Andrea N.
19 sept. 2025
Last time I’ll use Vacasa. I’ve booked with Vacasa many times in Breck, Park City and Telluride. This time, zero local support. The poor communication and customer service ruined our stay. The condo is nicely furnished and spacious and in a great location. Unfortunately it has a number of things damaged and had zero toilet paper. Checking in to a place with three bathrooms and no toilet paper is ridiculous. I kindly asked them to drop some off as we had immediate plans when we checked in. Nothing. I tried for almost two weeks to get any answer or help from Vacasa. Despite a long documented email thread they then claimed the local team had responded when they haven’t. Really terrible customer service and communication. Why pay thousands of dollars for a few days of family vacation for this?
Andrea N.
Séjour de 4 nuits en août 2025