I will start by saying the house was lovely and was exactly how the listing said. However; the host wasn't very responsive through the app, he told me he didn't check his emails often and text/call would be better. When we arrived, the house had not been cleaned at all. I called the host and he jumped on things immediately. Apparently, his cleaning people just didn't show up. Some of that is on them for not checking in with their cleaning crew but they fixed the issue and the house was cleaned within 2-3 hours of check in. I was told by the host that I would receive a discount for the trouble (which I did not receive any discount/refund as of yet but really hope I do for all the trouble). Again, the house was wonderful but it was just as if they weren't prepared for my arrival at all. It wasn't a terrible experience but it definitely could have been better. I don't ever plan to go back to that area again BUT if I did, I would definitely look in to staying there again. The house had tons of space and felt very homey. The neighborhood was nice and I felt very safe. The location of the house was perfect as it was close to shopping and restaurants. I would have loved to give this a 5 star review and under different circumstances, I probably would have.