Vind je ideale hotel in Sugar Grove

'This is a very clean and nice hotel. It feels brand new and the staff was incredibly friendly and polite. My only complaint was the noise. It seems like when building this hotel, they really cheaped out on soundproofing. It’s right next to the interstate which was loud inside the room, Also, you could hear every footstep in the room above us, and they apparently had young kids who were running around all until almost midnight. And I mean you could really hear them. On the second night we stayed,...

'It was ok'

'Parking was safe did not have the breakfast'

'Bad service, room smelled like cigarette smoke, fire alarm going off throughout the hotel twice early morning. The only good thing was that the shower was hot.'

'Staff was not friendly. Room was clean but in disrepair. We were not told the ice vending on our floor was unavailable-they had the broken ice machine blocked by a dolly with a new one it the box. Our bathroom was stained and looked like they were performing maintenance and our door had a gap so it did not close properly and was a safety hazard. '

'This is a new hotel that is probably trying to reach its sweet spot. It was understaffed (IMHO) and not really fully equipped. They try to tout themselves as "Green" but do not provide containers for recycling cans, glass, paper, etc. Why in the world water glasses are not provided in the rooms I simply could not comprehend. We were told to go downstairs and pick up some paper coffee cups or, if the morning breakfast site was open, we could get plastic. Really? Just how cheap can you be? ...

'Nice place!'

'Our room was extremely clean and was very comfortable! The bed was great and amenities were wonderful! The entire staff at checkin and breakfast were so friendly and helpful! We couldn’t have asked for a better breakfast-probably the best we’ve had in a hotel! It was in a very convenient location too!'

'Terrible stay. From the moment I entered my room, I found an ozone generator running, which made me cough and caused lung irritation throughout the day. These machines are too risky to have on when guests arrive and should never be used in occupied rooms, as they can be dangerous to people and animals. They switched my room, but the issues continued. On the second night, the fire alarm went off at 4:00 AM for about 10 minutes, then again from 5:00 AM to 5:38 AM. I didn’t get any sleep that...

'The pool was closed, the bar was closed and they advertised a restaurant that was no longer there.'

'Very nice room '

'Yes and yes'

'The property is under construction which makes things difficult. Even tho the staff is doing their best to keep things clean and tidy. That is why I gave it low marks.'

'I've been going to this hotel for years, whenever I'm in town. I can definitely tell there has been a change in management. The former manager Brenda ran a tight ship. The hotel was so clean it sparkled, the service was amazing....I mean Brenda hasn't been there in years and not only did she introduce herself to us but i still know her name. This hotel is still good. I will continue to stay there when I'm in town. The rooms are still clean. The pool is broken. One of the elevators is broken....

'The rooms are clean and the breakfast was very nice.'

'Pool and hot tub were closed for maintenance which was disappointing. Breakfast was ok , eggs were cold. Beds comfortable.'