6/10 Satisfaisant
Patty
Voyage en famille avec de jeunes enfants
7 juil. 2025
Les points forts : Services et équipements
Les points faibles : Propreté
Beautiful property. Our double queen suite had a gorgeous view of the marsh and the room was very nice. Check-in was a little off, but I completely understood-they were transitioning to new Hilton systems, having been recently affiliated and they were apologetic. I totally understood that. I did notice on check-in that the tub and toilet did not appear to have been recently cleaned. I went to the front desk and let them know - the Housekeeping Director was there and told me he and staff would get over immediately to take care of that, which they did. He gave me his card and told me not to hesitate to call if we had any further problems. My daughter-in-law and 18 month-old grandson were with me on the trip. Within 20 minutes of my grandson walking barefoot in the room, his feet were literally black. I later ran into the Housekeeping Director on the property and told him about the dirty floors and asked if they could please come and clean the floors, since my grandson was playing on these floors. He told me the floors were recently installed, and they were trying to "work through it." We were there from Wed-Sat and after being promised the floors would be cleaned two times, they never were. We had an additional room for Thurs-Fri and floors were equally dirty. Upon checkout, I was told that glue was coming up on the floors, it was not dirt. After showing the picture of my grandson's feet, they comped a room night. We would stay again if they can get the floors clean!!!
Patty
Séjour de 3 nuits en juillet 2025