We love Santa Clara and Paradise Village. We have stayed here at least 12 times in the last 6 years and have been to several units from different management companies. This was the first time we rented from Red Sands.
Pros
- The property is well located within Paradise Village, close to the main pool but not so close where you can here all the noise.
- The decorations are good, especially when compared to other units that are more outdated.
- They have some board games that were great.
- One of the bedrooms has a handicap friendly shower that was great for my Mom.
- The hot tub was big and clean.
- The ping pong table and the pickle ball sets were great to have.
- The management was very nice at check in and we were allowed to get in 20 minutes earlier.
Cons:
- The pots and pans are VERY scratched and pretty beat up. So much so that we only used one skillet and would grill everything else. I found this particularly frustrating. We stay here in part because of the nice kitchens so we can stay in and cook. Not having basic, usable cookware was very inconvenient. These were teflon pans severely scratched and it is a well known fact that they are full of harmful PFOA’s, PFAS and other chemicals. Regardless of that, decent cookware is a must when you charge as much as Red Sands did, which is above what most other companies charge for the same unit type.
- The master shower had some black mold in some areas and overall the cleaning was not good. Tons of dirt under couches and below the beds, dusty blinds, VERY dirty glass sliding doors, dirty patio and around the hot tub. The mattress covers had hairs in them and were pretty beat up.
- All the beds had these very THICK and SOFT foam toppers. So the first night all of us slept very poorly. By the next morning we figured it out, removed them from the beds and were fine. But seem odd that they would assume guests would enjoy sinking in a bed like that. If anything they could leave them in the closet in case someone likes them?
- The grill outside is very nice, however it would take forever to heat up and wouldn’t hold heat.
- Overall this unit was extremely overpriced, especially given the amenities. While we had a good stay and the management was nice, I will not choose a Red Sands property the next time as their high prices don’t mean any better amenities and in fact several aspects of the amenities and maintenance were far worse than those with other companies.