Dear Aral,We take this opportunity to thank you for the review and regret you left our hotel with a misconception.Such an incident should have best been reported and consequently cleared immediately.As expressed on another channel to your kind selves, tables which may seem empty would in fact already be reserved for guests who would have made a reservation - these cannot be occupied as otherwise the guests would be disappointed. You would have been immediately assigned to your table if you would have immediately mentioned your reservation and room number. We would again like to add that, no racism is harboured in any way in the managing of our outlets- the hotel even employs numerous valued people of various nationalities in all levels including management.Nonetheless, your information has been forwarded to the relevant department heads for due consideration and action.We do hope that the rest of your experience in our hotel met your expectation and hope you will consider returning to one of our 7 AX Hotels and outlets. You may contact us on the various social media platforms including our website.Sincere regards,Ludgarda SchembriManager - Online Reputation

Dear Delphine,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

Dear Manuela,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

Dear Manuela,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

Dear Alison,A big MERCI for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

Dear Helene,A big MERCI for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff and breakfast are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

Dear Sylvie,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards from Malta.Ludgarda Schembri Manager – Online Reputation

DearCristina,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the front desk staff are appreciated. We are glad they made you feel welcome.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards as well as belated birthday wishes from Malta.Ludgarda Schembri Manager – Online Reputation

Dear Francois Christian,We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.Please keep in mind that especially during busy times, room allocation is done according to the availability on the day and of course the room type one books. Nonetheless your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.Your information has been forwarded to the relevant department heads for due consideration and possible implementation. We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards.Ludgarda Schembri Manager – Online Reputation

Dear Jean Christophe,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the rooms and particular members of our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

Dear Manon, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Nadia, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the staff, breakfast and room are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Anonymous, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast and of course our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards. Ludgarda Schembri Manager – Online Reputation

Dear Nicolas, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Anonymous, We wish to extend our thanks for the encouraging review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a pleasant one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards, Ludgarda Schembri Manager – Online Reputation

Dear Laurine, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Michel, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards, Ludgarda Schembri Manager – Online Reputation

Dear Lucrece, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Jordane A big MERCI for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff and breakfast are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear yann, We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts may have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Alexis, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick some of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Anonymous, We thank you for sharing your experience with us. It is a pleasure to read that there are various aspects which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions. You were upgraded to another one of our hotels practically next door because as a result of covid there were not enough guests - now the AX Victoria is open to guests. Since you chose to stay anonymous, we cannot check if you reported the AC during your stay. We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards. Ludgarda Schembri Manager – Online Reputation

Dear Bruno, We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Anonymous, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your dining experience a successful and memorable one. Especially your comments about our staff and facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards, Ludgarda Schembri Manager – Online Reputation

Dear Sandrine, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

DearAnonymous, A big merci for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards and seasons greetings from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Anonymous, We wish to extend our thanks for the encouraging review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We are glad you appreciated the upgrade. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards, Ludgarda Schembri Manager – Online Reputation

Dear vincent, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We are glad you appreciated the upgrade. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Sabrina, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the service are appreciated. We are glad you appreciated the upgrade. Indeed due to Covid we are still serving buffets, however these are assisted and guests cannot serve themselves. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Maxence, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Glad you appreciated your upgrade to our 5 star AX Hotel The Palace. Especially your comments about the room are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear MB, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff and disinfection protocol are appreciated. Of course, we are taking note of your comments relating to bedding and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

Dear Patrick, The Victoria Hotel's Management and staff would like to thank you for placing your positive comments about your recent stay with us at The Victoria Hotel. We look ahead to hosting you during future stays at The Victoria Hotel. Sincerely, Kevin Callus General Manager

Dear Christine, The Victoria Hotel's Management and staff would like to thank you for placing your positive comments about your recent stay with us at The Victoria Hotel. We look ahead to hosting you during future stays at The Victoria Hotel. Sincerely, Kevin Callus General Manager

The Victoria Hotel's Management and staff would like to thank you for placing your positive comments about your recent stay with us at The Victoria Hotel. We look ahead to hosting you during future stays at The Victoria Hotel. Sincerely, Kevin Callus General Manager

Dear Christophe, The fact that you were so satisfied with all facilities and amenities on offer at The Victoria Hotel is motivating and encouraging to all the staff. Your review on Tripadvisor is much appreciated and we await your return to The Victoria Hotel for further pleasant times. Sincerely, Kevin Callus, General manager

Dear Eric, The fact that you were so satisfied with all facilities and amenities on offer at The Victoria Hotel is motivating and encouraging to all the staff. Your review on Tripadvisor is much appreciated and we await your return to The Victoria Hotel for further pleasant times. Sincerely, Kevin Callus, General Manager

Dear Daniel, The Victoria Hotel's Management and staff would like to thank you for placing your positive comments about your recent stay with us at The Victoria Hotel. We look ahead to hosting you during future stays at The Victoria Hotel. Sincerely, Kevin Callus General Manager

Dear Oceane, The Victoria Hotel's Management and staff would like to thank you for placing your positive comments about your recent stay with us at The Victoria Hotel. We look ahead to hosting you during future stays at The Victoria Hotel. Sincerely, Kevin Callus General Manager

Dear Michel, At The Victoria Hotel, we like to adhere to what the hotel's name implies, and treat our guests like royalty. May we have the pleasure of welcoming you back for yet more pleasant stays at The Victoria Hotel. Sincerely, Kevin Callus General Manager

Dear Jahide, The Victoria Hotel's Management and staff would like to thank you for placing your positive rating about your recent stay with us at The Victoria Hotel. Sincerely, Kevin Callus General Manager

Dear Vincent, The Victoria Hotel's Management and staff would like to thank you for placing your positive comments about your recent stay with us at The Victoria Hotel. We look ahead to hosting you during future stays at The Victoria Hotel. Sincerely, Kevin Callus General Manager

Dear Emilie, The fact that you were so satisfied with all facilities and amenities on offer at The Victoria Hotel is motivating and encouraging to all the staff. Your review is much appreciated and we await your return to The Victoria Hotel for further pleasant times. Sincerely, Kevin Callus, General Manager

The Victoria Hotel's Management and staff would like to thank you for placing your positive comments about your recent stay with us at The Victoria Hotel. We look ahead to hosting you during future stays at The Victoria Hotel. Sincerely, Kevin Callus General Manager

The Victoria Hotel's Management and staff would like to thank you for placing your positive comments about your recent stay with us at The Victoria Hotel. We look ahead to hosting you during future stays at The Victoria Hotel. Sincerely, Kevin Callus General Manager

Many thanks for placing your positive review about your recent stay at The Victoria Hotel Your feedback is of utmost importance to all the Management and staff. We look forward to the pleasure of welcoming you back at The Victoria Hotel for further impressive stays. Sincerely, Kevin Callus General Manager

Dear Florent, Thank you for your positive feedback. We are looking forward to host you again at the Victoria hotel. Sincerely, Kevin Callus General Manager

Dear Anonymous , Thank you very much for taking the time to review your stay with us. Please be assured that we have shared your excellent feedback with all the departments We hope to welcome you back in the future. Sincerely, Kevin Callus General Manager

Dear Anonymous, Thank you for your feedback. It would be a pleasure to welcome you back to our hotel in the near future. Sincerely, Kevin Callus, General Manager