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Avis sur Solymar Naama Bay

4 out of 5
Solymar Naama Bay
Naama Bay, PO Box 312, Sharm El Sheikh, South Sinai Governorate

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 52 avis sur 131." "
Note des voyageurs de 8 (Bien), d’après 51 avis sur 131." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 131." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 131." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 131." "

7,8/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Sandrine

Séjour de 14 nuits en novembre 2023
Réponse de Ahmed Hamama le 30 déc. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort.We are looking forward to your future visits,Best Regards,Amr GamalHotel General Manager

8/10 Bien

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super rapport qualité prix
hello, j'ai passé 4j au Solymar, la chambre était spacieuse, les draps ainsi que la salle de bain étaient propres. (j'ai eu la chance d'avoir une bonne chambre) pour le prix que j'ai payé je trouve que le rapport qualité prix est impeccable
Séjour de 3 nuits en octobre 2023
Réponse de Ibrahim Hizema le 26 oct. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

8/10 Bien

Nicolas

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 7 nuits en juin 2023
Réponse de Amr Gamal le 21 juin 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manage

10/10 Excellent

Ratib

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons passé 20 jours exceptionnel à l hôtel solimar ,tout le personnel de l hôtel est au petit soin pour vous durant tout le séjour; Ils sont d une GENTILLESSE inouïe , merci à l ensemble de l équipe , nous avons passés de merveilleuses vacances dans votre établissement, je vous conseille cet hôtel pour le cadre et le calme et la verdure qui est très reposant Je ne peux pas citer tout le monde car je risque d en oublier certains : quelques noms: les 2 responsables des serveurs qui nous demandent à chaque fois si tout va bien et si tout ce passe bien (quel professionnalisme !), tous les serveurs… le grand chef Mohamed Moustafa avec ses excellents repas qui ravi mon fils avec ses patates frites, la réception: les 3 Ahmed, Alaa l’exceptionnel qui prends bien soin de nous et nous demande à chaque fois si on a besoin de quoi que ce soit, Mohamed au bar, sa gentillesse va nous manquer, Kheyrat, super gentil, Kareem le chef de la piscine avec Maher qui ont veillé à mes deux enfants (il a les mêmes à la maison) Ahmed et Islam les hommes de chambres qui prenaient bien soin de nos affaires et nous réserver quelques surprises. Islam du pool bar un vrai professionnel. Issam alias Luka pour ses excursions exceptionnelles merci beaucoup Issam c’était magnifique et Bilal pour ses massages merci !!!!! l’animatrice Ula pour son animation, son sourire et sa bonne humeur. Merci!!!!!! Nous avons fait de grands hôtels dans le monde mais j ai rarement vu une aussi belle équipe ! c'était TOP
Séjour de 20 nuits en juillet 2022
Réponse de Ibrahim Hizema le 18 août 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

4/10 Médiocre

Regula

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Chambre froide, mobilier très vétuste, mal nettoyé, porte/fenêtre vers balcon mal fermable, env. 3 millimetres despace pour air et lumière. Nourriture très répétitive. Grand besoin de renovation (image sur le site date d’il y a env. 40 ans, lors de la construction - fassade repeinte ok. ) Personnel très sympathique.
Séjour de 12 nuits en mars 2022
Réponse de Ibrahim Hizema le 12 avr. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your comments and we will do our best to correct. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Bien

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2022
Réponse de ibrahim Hizema le 8 mars 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

6/10 Satisfaisant

Madani

Les points faibles : Confort de la chambre
Correct
Etat général correct. Nourriture répétitif (buffet) deux point négatifs la sono dans la picine et pas de Wi-Fi dans l'ensemble de l'hôtel.
Séjour de 1 nuit en septembre 2021

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en mars 2019

8/10 Bien

Aymen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel agréable en général
Personnel très serviable, hôtel va bien pour les amis ainsi que les familles, joli jardin et beaucoup de verdure mais différent type de chambres. Très bien situé du centre Naama Bay.

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Ibrahim Hizema le 5 mai 2024
Dear Valued Guest,Thank you for choosing Solymar Naama Bay to spend your holiday, and for taking the time to write to us.Please be sure that the whole team is highly committed to providing each & every single guest with a perfect holiday experience and that we relentlessly and continuously work on enhancing the services that we offer.In appreciation of these efforts, the hotel received many prestigious awards that only go to hotels and organizations that excel in providing the highest levels of service.In regards to the negative comments about the hotel in your review; If you take the time to further investigate the websites, you will find a large number of very positive comments about the hotel, some of which even praise the same remarks that other comments criticized.Nevertheless, we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as a means to identify and rectify the service quality; as we strive to achieve the highest ever level of our future guests’ satisfaction.We look forward to welcoming you soon at Solymar Naama Bay and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Amr GamalHotel Manager

2/10 Horrible

Yehia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I arrived around 6 pm but the room was not ready. The receptionist tried to bully me into going to dinner first to cover the fact that the room was not ready. When I asked why the room was not ready the manager came and offered a room upgrade. The upgraded room was lousy and I can not imagine what would the original room would be like. The next morning I wanted to go to the beach. I saw the listed shuttle schedule and I timed my self to catch the 9;30am shuttle. I got there a few minutes early and asked one of the employees if this is the shuttle going to beach and he confirmed. When I arrived at the beach I was refused entry because I did not have a ticket. No body mentioned that I need to get a ticket to enter the beach. I took a look at the beach and was not worth going to any way. Too many security guys interrogating any body who look non European. The reception area is tiny with malfunctioning currency change machine. Food of average quality but most of the guests are the kind of tourists who look like they never seen food before and who never miss a meal.
Réponse de Ahmed Hamama le 30 déc. 2023
Dear Valued Guest,Thank you for choosing Solymar Naama Bay to spend your holiday, and for taking the time to write to us.Please be sure that the whole team is highly committed to providing each & every single guest with a perfect holiday experience and that we relentlessly and continuously work on enhancing the services that we offer.In appreciation of these efforts, the hotel received many prestigious awards that only go to hotels and organizations that excel in providing the highest levels of service.In regards to the negative comments about the hotel in your review; If you take the time to further investigate the websites, you will find a large number of very positive comments about the hotel, some of which even praise the same remarks that other comments criticized.Nevertheless, we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as a means to identify and rectify the service quality; as we strive to achieve the highest ever level of our future guests’ satisfaction.We look forward to welcoming you soon at Solymar Naama Bay and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Amr GamalHotel Manager

10/10 Excellent

Nada

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Struttura che consiglio al massimo! In primis per il rapporto qualità-prezzo ottimo (ho soggiornato a novembre) Personale super cordiale e disponibile, ringraziamo particolare allo chef per la gentiliezza e prontezza su tutto! Cibo vario e con alcune serate “speciali” con molta varietà di dolci I dintorni della struttura ottimi! Sharm é tutta molto bella
Séjour de 5 nuits en novembre 2023
Réponse de Ibrahim Hizema le 21 déc. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

10/10 Excellent

SEMIH

Séjour de 8 nuits en novembre 2023
Réponse de Ibrahim Hizema le 7 déc. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

10/10 Excellent

Francesca

Les points forts : Personnel et service
Great resort in Naama bay!
Séjour de 4 nuits en novembre 2023
Réponse de Ibrahim Hizema le 11 nov. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

10/10 Excellent

Gülüstan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Biz Solymar Naama Bay'ı çok sevdik ❤
Séjour de 7 nuits en septembre 2023
Réponse de ibrahim Hizema le 26 oct. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

6/10 Satisfaisant

erik

Voyage en couple
Les points faibles : Propreté et équipements
Réponse de Amr Gamal le 10 sept. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as means to identify and rectify the service quality; as we strive to achieve the highest ever level of our future guests’ satisfaction. We look forward to welcoming you back Best Regards, Amr Gamal Hotel General Manager

10/10 Excellent

ELIF

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Betül ve Elif
Séjour de 4 nuits en août 2023
Réponse de Amr Gamal le 2 sept. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

8/10 Bien

Ismaeil

المكان جيد والتعامل بالكامل جيد
Séjour de 5 nuits en août 2023
Réponse de Ahmed le 25 août 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

4/10 Médiocre

daniel

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Ahmed le 25 août 2023
Dear Valued Guest,Thank you for choosing Solymar Naama Bay to spend your holiday, and for taking the time to write to us.Please be sure that the whole team is highly committed to providing each & every single guest with a perfect holiday experience and that we relentlessly and continuously work on enhancing the services that we offer.In appreciation of these efforts, the hotel received a number of prestigious awards that only go to hotels and organizations that excel in providing the highest levels of service.In regards to the negative comments about the hotel in your review; If you take the time to further investigate the websites, you will find a large number of very positive comments about the hotel, some of which even praise the same remarks that other comments criticized.Nevertheless, we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as means to identify and rectify the service quality; as we strive to achieve the highest ever level of our future guests’ satisfaction.We look forward to welcoming you soon at Solymar Naama Bay and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Amr GamalHotel Manager

10/10 Excellent

Canberk

Séjour de 2 nuits en juillet 2023
Réponse de Amr Gamal le 30 juil. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

10/10 Excellent

Aylin

Séjour de 4 nuits en juin 2023
Réponse de Ahmed le 6 juil. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manage

8/10 Bien

Selcan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rahat bir tatil
Yemekleri, kahvaltısı ve ikramları çok güzeldi 8 kişi eğlenceli bir tatil yaptık.
Séjour de 3 nuits en juin 2023
Réponse de ibrahim hizema le 18 juin 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is perfectly situated for a relaxing holiday but close enough to the vibrant city centre. The staff are incredible and go over and above anything I’ve experienced before. Thoroughly enjoyed this trip despite sleazyjets best efforts to ruin it.
Séjour de 10 nuits en avril 2023
Réponse de Amr Gamal le 17 avr. 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

8/10 Bien

Dilek

Voyage en groupe
Les points forts : Personnel et service
All invlusive heist getränke bis 00 uhr danach muss man zahlen Essen nur zu den essenszeiten Beach restaurant kostet alles extra Wlan sehr schlecht und nur in der lobby od bar verfügbar Im zimmer kein wlan Sauberkeit: boden wischen gibt es nicht Alles muss man extra fragen sowie kaffe affüllen im zimmer oder wlan passwort jedentag aufs neue einloggen. Service war sehr nett und hilfsbereit. Leider sehr viele kinder bzw jugendliche die arbeiten und befehle bekommen. Jeden tag eine wasserflasche pro zimmer ( viel zu wenig) Hotel anlage war sehr schön doch leider die massagen oder trips oder beauty alles sehr sehr überteuert. Da bin ich in deutschland besser aufgehoben mit massage und beauty. Man muss dort wirklich ausdrücklich nein sagen damit die leute von trips etc dich beim sonnen, relaxen oder ausruhen nicht stören. ( gilt nicht für hotel personal).
Séjour de 8 nuits en mars 2023
Réponse de Ahmed Hamama le 31 mars 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ahmed HamamaAssistant front office manager.

10/10 Excellent

Camilla

Séjour de 3 nuits en mars 2023
Réponse de Ahmed le 25 mars 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ahmed HamamaAssistant front office manager.

10/10 Excellent

Ossama

Séjour de 1 nuit en février 2023
Réponse de Ibrahim Hizema le 7 mars 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Rooms Division Manager

10/10 Excellent

Tigran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2023
Réponse de Ahmed le 30 janv. 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Rooms Division

10/10 Excellent

Gonca

Séjour de 4 nuits en janvier 2023
Réponse de Ibrahim Hizema le 30 janv. 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Rooms Division Manager

8/10 Bien

Pathama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed for 5 nights, Staff are extremely friendly and helpful. I felt very comfortable staying at the hotel. Breakfast buffet: lots of choice for cereals, breads, pastries, and my favourite is live cooking such as omelettes, fried eggs, pancakes to order. Dinner buffet: lots of choice for meats and vegetarian, live cooking Pasta for children. Staffs are working very hard to maintain garden and keep pool area clean. However, there are some areas that need to be improved: the bath room requires a renovation, in my room the shower tray is very small no space to move around, to get hot water for showering is to keep it running for a while before it get hot. Wi-Fi is very poor and only available at reception area. Hotel has a free minivan, every 1 hour from hotel to the beach & VV. you will require to get a voucher from receptionist for free desk chair on the beach. Hotel/Beach: 1st transfer is at 0830, the last one is at1430. Beach/Hotel: 1st transfer is at 0845-1445 and the last transfer is at 1630. Note that a minivan is base on first come first served basis can take max 12paxs 1 seat in front with the driver. Overall I did enjoy and felt safe staying at Solymar Naama Bay. Definitely will stay here again.
Séjour de 5 nuits en janvier 2023
Réponse de Ahmed le 12 janv. 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Bien

sarmand, Schwetzingen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
War gemischt
Réponse de Ibrahim Hizema le 5 janv. 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Bien

Kamal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service top,essen ist sehr gut , sehr freundlichen Personal Pool ist sauber
Réponse de Ibrahim Hizema le 5 janv. 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

6/10 Satisfaisant

Feroz

Séjour de 1 nuit en décembre 2022
Réponse de Ibrahim Hizema le 5 janv. 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Bien

Feroz

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022
Réponse de Ibrahim Hizema le 5 janv. 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

2/10 Horrible

Jamil

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms are old and outdated. The rooms aren't cleaned correctly and are dirty
Réponse de Ahmed le 25 août 2023
Dear Valued Guest,Thank you for choosing Solymar Naama Bay to spend your holiday, and for taking the time to write to us.Please be sure that the whole team is highly committed to providing each & every single guest with a perfect holiday experience and that we relentlessly and continuously work on enhancing the services that we offer.In appreciation of these efforts, the hotel received a number of prestigious awards that only go to hotels and organizations that excel in providing the highest levels of service.In regards to the negative comments about the hotel in your review; If you take the time to further investigate the websites, you will find a large number of very positive comments about the hotel, some of which even praise the same remarks that other comments criticized.Nevertheless, we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as means to identify and rectify the service quality; as we strive to achieve the highest ever level of our future guests’ satisfaction.We look forward to welcoming you soon at Solymar Naama Bay and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Amr GamalHotel Manager

8/10 Bien

Rahel

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022
Réponse de Ibrahim Hizema le 5 déc. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Bien

ANSSAF

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Ibrahim Hizema le 1 déc. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Stay at Solymar for COP27- NBI team, South Africa
In November 2022, our team travelled to Sharm el Sheikh for COP27 and booked accommodation at Solymar with only criteria: we had a lot of work to do and we needed somewhere comfortable, clean to stay. After a rocky start, we learned that this hotel's priority is to ensure that guests feel valued and that their stay is a pleasant one. By the time we left, we felt like we were part of the Hotel Solymar family. As 6 women travelling alone, we felt completely safe and respected in this space. The hotel staff were friendly and accommodating and responded to our concerns swiftly. The kitchen and dining areas are clean and the buffet is excellent. The restaurant is extremely well managed and the chefs and bakers make and serve their food with care. We stayed for nearly 3 weeks and no-one in our team got sick from the food. We looked forward to coming "home" each evening to dinner. Fresh fruit and vegetables, juices and ice are all washed with/made with clean water. While we heard horror stories from COP27 delegates staying at other hotels with regards to inflated prices, we felt the pricing for transport and accommodation at Solymar was fair and services rendered were delivered at the expected level of quality. There is also a good doctor on standby at the hotel 24/7 which was very convenient as one on our team needed medical assistance. Overall we had a fantastic stay at this hotel and it made the hard work at COP27 more enjoyable. Thank You for taking care of us!
Séjour de 7 nuits en novembre 2022

4/10 Médiocre

Danai

Séjour de 7 nuits en novembre 2022

8/10 Bien

Deborah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff lovely. Rooms pretty basic - hot shower, TV and Aircon all there.Balcony views wonderful. Noise from aircons runnings and sometimes music around the pool and nearby hotel music into the night, did disturb my sleep over a number of nights. If you need internet, it's not good - ask the reception for help. Breakfast, lunch and dinner all in - and first class. Pool area (aside from non stop music) really lovely. Hotel surroundings absolutely lovely. Aside from very poor internet (if you need it) basic rooms and night music noise, I would recommend Solymar.
Séjour de 7 nuits en novembre 2022
Réponse de Ibrahim Hizema Front Office Manage le 21 nov. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards

8/10 Bien

Maan

Séjour de 4 nuits en mars 2022

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Great place, staff are awesome , clean and reasonably easy to get to town. Only feedback I’d say is no hair dryer or iron in the room + we were given 2 single beds
Séjour de 2 nuits en novembre 2022
Réponse de ibrahim Hizema le 13 nov. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

LATORIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds are beautiful. The staff are very nice and helpful. The food in the restaurant was REALLY good and the rooms are clean.
Réponse de Ibrahim Hizema le 2 nov. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Emad, Martinez

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very friendly. It is great staff. They tried their best to make us happy. We really enjoyed it.
Séjour de 4 nuits en octobre 2022
Réponse de Ibrahim Hizema le 2 nov. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Gürkan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mukemmel bir deneyimdi odalar tertemiz banyosu mukemmel her gun oda temizlik var calisanlar sizin icin seferber oluyor Cesit cesit yemekler tatlilar Meyve ler her sey cok guzel di denize 500 metre Yürume messafesi var ayriyaten saat basi servis hizmet I Mevcut havuzu guzel
Séjour de 4 nuits en septembre 2022
Réponse de Ibrahim Hizema le 16 sept. 2022
ear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Rania

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff, good service and nice place.
Séjour de 4 nuits en août 2022
Réponse de Ibrahim Hizema le 28 août 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Bien

Eldad

Séjour de 3 nuits en mai 2022
Réponse de Ibrahim Hizema le 16 juin 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Samer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best service ever..
Friendly staff..always smiling..staff are really professional and helpful..
Séjour de 4 nuits en avril 2022
Réponse de ibrahim Hizema le 29 avr. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Bien

Ronald, Cookeville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful and responsive. The rooms were large. There is a nice swimming pool on the property. The hotel is very close (walking distance) to a lot of good restaurants, cafes, and shopping.
Séjour de 7 nuits en mars 2022
Réponse de Ibrahim Hizema le 12 avr. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

6/10 Satisfaisant

Mohamed

Séjour de 3 nuits en mars 2022
Réponse de Ibrahim Hizema le 12 avr. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Norma, Kearns

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are big and comfortable. Food was good, Pool area is big, restaurant is nice. Internet only works in reception area. The hotel is far from beach and Main areas but they offer shuttles every 30 mins to the beach. Everyone was super friendly and always checking on you to see if there is anything you would need.
Séjour de 4 nuits en février 2022
Réponse de Ibrahim Hizema le 12 avr. 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage