4/10 Médiocre
susan t.
15 nov. 2025
Les points faibles : Propreté
The overall home was lovely. Wonderful views and it was clean. When we arrived, there was a very strong pot odor. So very strong and we contacted Porter Mgmt who replied promptly to my call. Then came emails with lots of apologizing and yes it is non smoking, we will discuss issue and get back to you. We opened windows and doors each time we arrived back going out. The worst was the entry level/lower level which contained two bedrooms, bath and laundry room which had the worst odor. This was all communicated to Porter. I also reached out to the host.We continued with emails - questioning when they willl be out. They never came out to investigate. Emails indicated they were discussing the issue, then it was oh we were waiting for you to reply with approval to come out, to we need to do some kind of ozone treatment and no one can be in the home. I had stated that I did not want spraying air fresheners to try and mask it. First night, no resolution. Bottom bedrooms were the worst- especially the one with twin beds. Second day I expected them out. Nope, But we were given the option of checking out two nights early and not be charged for the remaining nights. So instead of them coming out and investigating, it was now our responsibility to find a new place or just deal with it. So much time gets spent investigating homes. I never expected to have to deal with pot smell - going to bed smelling it and waking up to it. Lots more, no room here - extremely dissatisfied.
susan t.
Séjour de 4 nuits en novembre 2025