Pro: the staff were friendly and efficient
Cons: 1. Hallways were dirty, stained and smelled
2. the room itself had the smell of old cigars, even tho it was a non-smoking facility. Perhaps the cleaning products?
3. LVT flooring was dirty - if you walked across the room your socks or your feet were filthy. My guess, they don't mop the floors, only dust them
4. Large ceiling light outside the bathroom had no cover (it was propped on the wall below) and did not function, the electric panel door had been ripped off and was on a table, and part of one of the walls (corner) was crumbling
5. The hot and cold faucets in bathroom were reversed and mis-labeled
I never got my room i made reservations for. Upon check in i was told there were no rooms available. Extended Stay America took my money and will not do a refund.
Wouldn't recommend if you don't have a vehicle with you. But if you DO, there highly recommend this place. Because besides the location I felt like it was perfect
Stinky, dirty hallway. Soon as we enter our room, the stench, unpleasant odor of musty and urine smell greeted us. The floor was unvacuumed and dirty. The bathroom floor still has urine on the floor. We hurried back to the lobby and cancelled our reservation. Worst "hotel" I've ever been.
The first room that we checked in to was not clean, the bathroom smelled strongly of urine and there were stains on the side of the tub and toilet, the faucet was falling out of the wall, and the TV didnât work at all. We went to the front to complain and were placed in another room. While the second room was a little cleaner, the toilet overflowed without any use. The gentleman at the front was very kind and came up to try to plunge the toilet. It seemed to be okay but then overflowed again as we were going to bed. We were too exhausted to change rooms a second time but could not use the toilet during the night. When we asked the front desk for a restroom they told us that they didnât have another one and that we could go somewhere down the road. The overall premises was gross and the floors were covered in garbage and stains from who knows what. We were only offered a 50% refund while I believe we shouldâve received a full refund after such chaos and not even being able to use the restroom in our room.
Staff was very helpful and friendly , you honestly get what you pay for , trash cans around the hotel were full to the brim , people smoking is random areas of the place , beds were comfortable, only down side to our stay was our tv not working tried two different remotes and it would just turn on to the main menu was not able to connect to any channel with any button on remote , our toilet was clogged every time we used it we had to use a plunger to unclog it pretty upsetting and inconvenient .
Originally booked a single queen room but was given a complementary upgrade when a last minute addition to our trip was added. Good location next to a large mall and perfect for staying with the intention of going to lumen field as there is a train station in walking distance.
The staff were fantastic but the property showed its age. The rooms were clean but everything felt old and a little worn out. The bed was hard as a rock - would not recommend staying here if you have back problems.
The area behind the property was very nice - it was lovely to wake up to a forest-like setting with all the greenery but the freeway sounds sort of spoil the mood.
Overall 3/5 - Decent for the price but wouldn't be my first choice.