Extérieur

Avis sur Best Western Savannah Historic District

2.5 out of 5
Best Western Savannah Historic District
412 W Bay Street, Savannah, GA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 706 avis sur 1619." "
Note des voyageurs de 8 (Bien), d’après 482 avis sur 1619." "
Note des voyageurs de 6 (Satisfaisant), d’après 239 avis sur 1619." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 1619." "
Note des voyageurs de 2 (Horrible), d’après 78 avis sur 1619." "

8,2/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Romeo Monkouop

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The personnel is horrible
Séjour de 1 nuit en août 2023
Réponse de Hotelmgmt le 23 août 2023
Romeo, we only want to provide the best service for our guests and are deeply disheartened to learn that we fell short of that goal during your stay. Your feedback will be shared internally to see where improvements are needed, and we hope you will allow us another chance to show you a more positive experience.

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé et facile de visiter les beaux endroits à pied. Le prix du stationnement est en sus.
Réponse de Hotelmgmt le 1 déc. 2022
Our location in the heart of the Historic District is perfect for exploring the city on foot, Julie, and we’re so glad you appreciated this! The next time you visit Savannah, it will be our pleasure to welcome you back!

10/10 Excellent

Aurélie

Séjour de 1 nuit en novembre 2022
Réponse de Hotelmgmt le 27 nov. 2022
What a joy to receive your five-star rating, Aurélie! Thank you and we hope it won’t be long before you can experience it all again.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe déjeuner
Séjour de 1 nuit en octobre 2022
Réponse de HotelMgmt le 13 oct. 2022
Thank you, Daniel, for taking a moment to share your five-star rating! We're so glad that you enjoyed our delicious dining. Please make plans to visit us again soon at the Best Western Savannah Historic District!

10/10 Excellent

Olivier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel very well placed.
Séjour de 1 nuit en août 2022
Réponse de Hotelmgmt le 22 août 2022
Our location is perfect for exploring all that the Historic District has to offer, Olivier, and we're so glad you enjoyed it! We look forward to creating another five-star experience for you the next time you visit Savannah!

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé mais un peu bruyant. La plupart des choses intéressantes à voir se font à pieds.
Séjour de 1 nuit en novembre 2021
Réponse de HotelMgmt le 3 déc. 2021
Being able to explore the town with ease from our ideal location is definitely a guest favorite here at Best Western Savannah Historic District, and we love that you enjoyed this, Julie! We hope to have you back for another five-star experience soon!

6/10 Satisfaisant

Rebecca

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Only good thing about this hotel was the proximity to the Savannah River district.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Barbara

Voyage en groupe
Les points forts : Propreté et équipements
The air conditioner was extremely loud. Reported it twice nothing was done. Room cleaning was skipped one day. Breakfast was the same everyday
Séjour de 4 nuits en mai 2024
Réponse de Hotelmgmt le 24 mai 2024
Barbara, we apologize for missing the opportunity to assist you during your stay and regret any inconveniences you faced. We will address your feedback with our team to ensure all of our spaces are at their best. We hope to welcome you back, ensuring a stay that exceeds all your expectations in every way.

10/10 Excellent

Bill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice area, fun place to stay. Beautiful waterfront
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Bill, thank you for choosing the Best Western Savannah Historic District and sharing your five-star review! It's great to know you enjoyed exploring the area. Your satisfaction is our priority, and we'd love to have you back for another fun-filled stay!

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for seeing Savannah on foot.
Séjour de 2 nuits en mars 2024
Réponse de HotelMgmt le 22 mai 2024
Jennifer, we’re so happy that our location allowed you to make the most of your time in Savannah! Thank you for the positive feedback, and we hope to have the pleasure of hosting you again soon!

8/10 Bien

Angela

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy and convenient to Bay Street, river street and city market.
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Angela, we're glad to hear that our convenient location made your city exploration a breeze! We sincerely appreciate your kind words and eagerly await your return to the Best Western Savannah Historic District.

10/10 Excellent

Kim

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it. The only issue we had in the negative was the light for the bathroom. It was outside the door so it lit up the room in the middle of the night.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Kim, we're delighted you loved your stay with us! Thank you for your five-star review and helpful feedback about the bathroom light. We apologize for the inconvenience and will strive to ensure a fully restful experience for you next time. Until then, safe travels!

8/10 Bien

Priscille

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The lobby and room were clean. Breakfast was good. However the outside area had a foul smell and looked very dirty. Not maintained at all.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Priscille, we appreciate your comments and are happy you enjoyed the cleanliness of our lobby and guest rooms, along with our hearty complimentary breakfast! We apologize for the exterior area's condition and will address it immediately, as what you've described doesn't reflect our high standards. We hope to welcome you back and offer an improved experience next time.

10/10 Excellent

JEANNE

Voyage en couple
Les points forts : Propreté
Actually a good location but pricey but it is Savannah.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Jeanne, it's wonderful to hear that our location served you well for exploring Savannah! We understand your concerns about pricing and are continually working to ensure our guests receive the best value possible. We hope you'll choose to stay with us again soon!

8/10 Bien

Louise

Voyage en couple
Les points forts : Personnel et service et équipements
Employees could not be nicer. Room was good, just a little run down. Good location. Parking is tight.
Séjour de 4 nuits en mai 2024
Réponse de HotelMgmt le 21 mai 2024
Thank you for your feedback, Louise! We're so happy to hear that our team made a great impression during your stay. We appreciate your notes on the room condition and parking; we're continually looking for ways to improve. We hope to welcome you back soon for an even better experience at the Best Western Savannah Historic District!

10/10 Excellent

Theresa

Voyage en famille
The perfect location, very comfortable beds in clean rooms, friendly and helpful staff and a breakfast with plenty of choices. I’ve stayed in the middle of the historic area and that was wonderful as well but if I visit again, I’ll most certainly stay here. 5 stars.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Theresa, we're thrilled you loved your stay at the Best Western Savannah Historic District! Thanks so much for choosing us and complimenting our location, comfort, warm hospitality, and plentiful breakfast spread. It's terrific to hear that you'd choose us again for your future trips, and we can't wait to welcome you back!

8/10 Bien

Melissa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Property was clean, very convenient to walk most places. Staff was friendly. It is much more dated than the photos suggest, but is an overall great option
Séjour de 3 nuits en mai 2024
Réponse de Hotelmgmt le 18 mai 2024
Melissa, we appreciate you choosing the Best Western Savannah Historic District for your recent visit! Thank you for your kind remarks about our excellent location, caring service, and dedication to cleanliness. We hope you'll return soon!

10/10 Excellent

Wynn, Willis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenience and accessibility to downtown
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 18 mai 2024
We love knowing that our terrific location proved helpful, Wynn! Thanks so much for rating us so highly. Please make plans to visit us again soon at the Best Western Savannah Historic District!

10/10 Excellent

Kenneth, Greenville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room although old facility. Bathroom has been updated.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 16 mai 2024
At the Best Western Savannah Historic District, cleanliness is our priority, Kenneth, and we're so glad you noticed! Thank you for your perfect score. We hope your adventures bring you back soon!

6/10 Satisfaisant

Nikos

Voyage en couple
Les points forts : Équipements
A bit overpriced for what you get but it's decent.
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Nikos, we're sorry to see that we didn't fully impress you with your recent stay. We appreciate your feedback and would like to learn more about your experience to better understand where we can improve. Our goal is to ensure a positive and enjoyable stay for all our guests, and we hope to have the opportunity to exceed your expectations on a future visit.

8/10 Bien

Richard

Voyage en couple
Like: location Didn't like: breakfast, late opening and food was old, tasteless and cold.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Richard, we're glad our location was to your liking, though we must apologize for the shortcomings in your breakfast experience. Your feedback is valuable to us, and we will work with our dining team to make improvements and ensure everything is served fresh and hot for our guests. Hopefully, we will have the chance to exceed your expectations with a future visit!

10/10 Excellent

Jill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone on the staff was extremely friendly.
Séjour de 7 nuits en mai 2024
Réponse de HotelMgmt le 14 mai 2024
We're so glad to hear you appreciated our warm, welcoming service, Jill! Our team at the Best Western Savannah Historic District will be thrilled by your praise. We can't wait to welcome you back soon!

8/10 Bien

Sandy

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff were all very helpful! Very convenient location to riverwalk and restaurants (Alligator Soul, Olde Pink House, Jazz'd) with easy parking. Breakfast was plentiful - 4 hot items plus grits/oatmeal and 2 waffle makers, yogurt, etc. Products in room were nice and bedding comfortable. Pool was nice on a hot day. Carpet in the room was the biggest downfall - filthy! Had to wear flip flops.
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Sandy, thank you for choosing us for your visit to Savannah! It's wonderful to hear that you appreciated our accommodating team, prime location, refreshing pool, and delicious, hot breakfast. We apologize for the issue with your guest room's carpeting and will be sure to address this promptly. We'd be honored to have you stay with us again soon!

8/10 Bien

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a homeless man sleeping right outside our room all night made my wife feel very uncomfortable
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Larry, we're sorry to hear about the discomfort you experienced during your stay. Please know that our security team is available to assist in these situations and would have gladly addressed your concern. We appreciate your feedback and would be grateful for another chance to exceed your expectations during your next visit to Savannah.

8/10 Bien

Diane

Voyage en famille
Great location near the Savannah river
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 7 mai 2024
Diane, we love seeing people take advantage of our fantastic setting in the heart of Savannah! Thank you for sharing your wonderful review. We hope to welcome you back soon to the Best Western Savannah Historic District!

8/10 Bien

Murat

Voyage en famille
Les points forts : Propreté et personnel et service
Liked :Location, excellent disliked: noisy in the night
Séjour de 3 nuits en mars 2024
Réponse de HotelMgmt le 7 mai 2024
We're so glad our convenient setting proved helpful during your stay, Murat! However, our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. Our team will discuss your feedback to see how we can better serve our guests. Please visit us again soon at the Best Western Savannah Historic District!

10/10 Excellent

Lynda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean, great location, and the staff was great. We would like to send and special thanks to Mary, the concierge.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 7 mai 2024
Earning your perfect score made our day, Lynda! Thank you for choosing the Best Western Savannah Historic District, and for highlighting Mary's exceptional care. We hope your adventures bring you back soon!

10/10 Excellent

Gary

Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 25 mai 2024
Thank you, Gary, for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 3 mai 2024
Thank you for your five-stars. We look forward to your return and hope it's soon, William!

8/10 Bien

Larry

Voyage en couple
Les points forts : Personnel et service et équipements
The areas where occupants walk around the premises are not well kept, they are all dirty with debris from cigarette butts, paper droppings, cups and tops and leaves. Many areas have not been cleaned in many many weeks. The room was small for the price and the doors to closit and bathroom did not operate smoothly, they were stuck and hard to close, especially the bathroom doors, very noise to open or close. Bed comfortable but room only had one chair to lounge, for a couple other had to sit on bed or the office chair, should be better seating for guests in our opinion. Breakfast was good, well presented and plentiful, the area is clean. Interactive staff highly communicative and helpful. The support staff was seen too often sitting on steps on their phones - especially when there was obvious cleaning around common areas to be accomplished.
Séjour de 2 nuits en avril 2024
Réponse de Hotelmgmt le 27 avr. 2024
Thank you for choosing the Best Western Savannah Historic District, Larry, and for rating us four stars! While we’re happy to know that our relaxing bedding, delicious breakfast, and caring team impressed you, we regret that a few aspects of your stay fell short of the excellence for which we’re known. Our housekeeping team will work to keep the common areas fresh and welcoming, and We will be sure the rooms offer the comfort and function you deserve. Please visit us again soon so we can work to earn that fifth star!

10/10 Excellent

Fred

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast and the staff was great
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 25 avr. 2024
Thank you, Fred, for highlighting our complimentary breakfast and wonderful team! We're thrilled you had a great experience and can't wait to host you again in the future at the Best Western Savannah Historic District.

10/10 Excellent

Nat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to everything in the historic area and riverfront. More than anything, their staff goes above and beyond in every way. I travel a lot and have never received such kind and caring service throughout my stay.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 26 avr. 2024
At the Best Western Savannah Historic District, our team truly cares about ensuring a comfortable pleasant experience for our guests Nat, and your wonderful feedback means the world to us! We will be sure to pass your compliments along to the rest of the staff. Please think of us when planning future getaways!

10/10 Excellent

MARGARET

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 13 mai 2024
It's rewarding to see that you had a great stay, Margaret! Thank you and we hope you'll join us for another five-star experience soon!

4/10 Médiocre

Linda

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room smelled stale and there was a stain on the carpet. We had a two-night stay, and our room did not get cleaned after the first night. We had to get clean towels from the front desk.
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 22 avr. 2024
It’s disheartening to hear about the issues you experienced during your recent stay, Linda. Please accept our sincere apologies for the room cleanliness and housekeeping oversight. Your feedback is important to us, and we will take immediate steps to address these concerns and ensure all of our accommodations are prepared to meet our high standards. We hope you'll give us another chance to earn back your trust in the future.

10/10 Excellent

Evonne, San Diego

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One block above River Walk area. Two blocks from city market pedestrian street.
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 22 avr. 2024
Evonne, we're thrilled that you found our location ideal for exploring Savannah! It's always wonderful to know that our guests are satisfied with our convenient setting. We'd love to welcome you back for another visit soon!

6/10 Satisfaisant

Kristin

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Pros: Location, friendly and accommodating staff, breakfast buffet, comfy beds Cons: If you're a neat freak, this is not the place for you. Parking on location is $30 a day. Can be noisy from outside activities depending on location of room.
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 21 avr. 2024
Kristin, although we’re glad you enjoyed our prime location, warm hospitality, and hearty complimentary breakfast, it’s truly disheartening to hear about the aspects of your visit that missed the mark. Please know that Savannah is a “pay-to-park city” and our rates are lower than most other hotels in the area, though we regret if our charge took you by surprise. Our team will discuss your comments about cleanliness and noise to see how we can improve, and we hope for another chance to welcome you in the future.

10/10 Excellent

Dorothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable hotel. Strange subtle smell in room. Had a front room so noisy from street noises. Ac unit fid drown out most of noise. Would have liked to have more than a top sheet on the bed such as a blanket or bedspread.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 22 avr. 2024
Thank you for choosing us for your visit to Savannah, Dorothy! We're pleased that your stay was comfortable, though we apologize for the issues with bedding and noise. Your insights are appreciated, and we'll use them to enhance our guest experience. We look forward to welcoming you back soon and will strive to exceed your expectations entirely!

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It would me nice if they had a little store in facilities and better foods for breakfast location was everything and convenient to everything
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 22 avr. 2024
Thank you, Brian, for taking the time to review your recent stay. We're pleased to hear that our location was convenient for your needs. Your feedback regarding onsite amenities and breakfast options is valuable to us, and we'll explore ways to improve in these areas. We look forward to the opportunity to host you again in the future!

6/10 Satisfaisant

Janet

Voyage en groupe
Hotel was very basic . Food was poor with variety
Séjour de 3 nuits en avril 2024
Réponse de Hotelmgmt le 21 avr. 2024
Janet, we sincerely apologize if our offerings did not meet your expectations. Guest satisfaction is very important to us, and our team will review your comments to see how we can improve for your future visits. Thank you and we hope for another chance to make a better impression.

8/10 Bien

Laura, Miami Beach

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We only stayed here for 1 night during our return home from a road trip. The hotel is in a PRIME LOCATION, making everything walking distance. The room was clean and bedding was comfortable. Our bathroom sink wasn’t working properly and hot breakfast turned out to be cold breakfast because they were “short staffed”. However, check-in staff was friendly and overall we enjoyed our stay.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 19 avr. 2024
Thanks so much for including us in your fun adventures, Laura! While we regret that a few details fell short of the excellence for which we're known, it's terrific to hear that you were able to explore the city from our fantastic setting. Please think of us at the Best Western Savannah Historic District when planning future getaways!

2/10 Horrible

Michelle

Voyage en famille
Les points forts : Propreté
I am so disappointed in the management of this hotel. My daughter and I stayed 4 nights total. 2 nights were fine but the Friday and Saturday nights included wild, loud teenagers running and screaming through the hotel, cars driving by with extremely loud radios with vibrations causing our room windows to rattle and multiple car alarms to go off all night long No Sleep at all. Saturday morning I informed the young man at front desk and he said he would have his manager contact me but no response from the manager. Saturday night same reckless behavior from these kids. Called hotel security and he did not seem to even know or hear these loud commotions. Loud again all night. What is that all about. Either you have security or you don’t. No sleep again. Sunday morning told young man at desk and he again said he would tell manager to contact me. It has been now 8 days since I am back home and no response. Have requested my money back for the 2 miserable nights. So dissatisfied. The cleaning staff and kitchen staff were good.
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 16 avr. 2024
Thank you for reaching out to us with your feedback, Michelle. We sincerely regret that your rest was disturbed in any way and we will address your feedback with our team so that we can better handle situations like this. It’s also disappointing to hear about the lack of follow-up to your concerns, and we’ll review your comments to improve our communication with guests. We hope to have another opportunity to welcome you back so that we can renew your trust in us.

6/10 Satisfaisant

Melanie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The location was good due to us wanting to be near the riverfront. However, we got what we paid for as far as the room’s appearance and sketchy exterior.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 15 avr. 2024
While it's wonderful to know that our terrific location pleased you, Melanie, we regret that your stay fell short of the excellence for which we strive. Your comments are helpful and will be reviewed by our team. Please visit us again soon so we can work to earn another star or two.

8/10 Bien

Larina, Westbury

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, walking distance to alot of things. Nice size room, friendly staff
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 15 avr. 2024
How wonderful to learn that your stay was enjoyable, Larina! We appreciate your kind remarks and high score for the Best Western Savannah Historic District. Please make plans to return soon for another memorable experience!

8/10 Bien

Melissa

Voyage en famille
nice hotel good location
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 15 avr. 2024
Thanks so much for your terrific review, Melissa! It was a pleasure to serve you. Please think of us at the Best Western Savannah Historic District when planning future getaways!

4/10 Médiocre

Pauline

Voyage en famille
Les points faibles : Équipements
The breakfasts were horrible. 2 of the 4 days the eggs with ham and cheese were exceedingly runny. The first The last morning was only cold service. Sign said due to lack of staff. There were never any fresh bananas. Canned peaches were offered 2 of the 4 mornings. The first and second morning there was no decaf tea. It took maintenance 2 tries to eliminate a flashing blue light from the HVAC unit. Very very disruptive to sleep. Flushing the toilet was very noisy . It was so loud you couldn’t flush at night as would wake other person up. The No Smoking in public areas (in front of entrance and the walkways to the rooms) was not enforced. The 2nd floor ice machine was broken the entire length of the stay. The shower was exceedingly slow in delivering water. Said served cookies and lemonade from 5 to 7. Cookies were out by 5:30 . When asked if would be more was told “no”. There were blood stains on the extra blanket we requested. This was the worst stay I have ever experienced at a Best Western.
Séjour de 4 nuits en avril 2024
Réponse de Hotelmgmt le 13 avr. 2024
Your feedback is disheartening, Pauline, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will be working to address the concerns you mentioned about the breakfast, room condition, and other items to ensure improvement going forward. We hope to have a second chance in the future to change your impression of us.

8/10 Bien

Ben T.

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean. Staff very friendly and accommodating. Concierge “Mary” was wonderful! Needed toilet seat replaced upon arrival and was replaced within minutes. Noisy, due to exterior room doors, but knew that when reserving. Breakfast was good. Location was convenient to historical area. Would stay again.
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 15 avr. 2024
Ben, we're just delighted that your stay with us was everything you hoped for! Thank you for your high score and kind feedback. Mary and the rest of the team will appreciate your wonderful compliments. We all hope it won't be long before we can welcome you back to the Best Western Savannah Historic District!

6/10 Satisfaisant

Anita

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Room was clean, outside of the room and the lobby, the pool area was not clean and the chairs tables etc were in need of replacement. Noise issue the first night was unresolved. I called the front desk at 4 am as the people next door were arguing very loudly, woke us up and they did not answer the phone when staff called to tell them to be quiet. Nothing else was done so we lost a great amount of our sleep on that first night. Disappointed that staff did not deal with the situation effectively at all. I asked the next morning to see if those people were checking out or staying. Told they were leaving and they did so good sleep the 2nd night.
Séjour de 2 nuits en avril 2024
Réponse de Hotelmgmt le 14 avr. 2024
Thank you for your review, Anita. We're glad your room was clean, but we apologize for the shortcomings in pool area maintenance and the disruption during your first night. It's unfortunate that we fell short of addressing the situation effectively, and we will review our procedures as a team to better handle such incidents. We hope you will return so we can ensure a more pleasant and restful experience.

8/10 Bien

Barb, GRAFTON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Nice place to stay. Unfortunate they charge $30 a night for parking in their parking lot
Séjour de 2 nuits en mars 2024
Réponse de Hotelmgmt le 13 avr. 2024
It was a pleasure welcoming you to the Best Western Savannah Historic District, Barb! Please know that Savannah is a “pay-to-park city” and our rates are lower than most other hotels in the area. We appreciate your feedback and high score, and we hope you'll return soon!

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was fine and in a good location. Rooms were clean, parking is not big enough for the building. Pool was not available at all.
Séjour de 4 nuits en mars 2024
Réponse de Hotelmgmt le 13 avr. 2024
Thanks so much, James, for choosing the Best Western Savannah Historic District for your recent stay! We appreciate your kind remarks about our lovely property and dedication to cleanliness. It's disappointing that a few aspects of your visit fell short of expectations, and we hope to have a chance in the future to offer you a perfect experience!

10/10 Excellent

ANDREW, Rochester

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 13 avr. 2024
Andrew, your five-star rating means everything to us, thank you! We look forward to welcoming you back.