We completed our stay at your property on Kathryn yesterday. I hesitate to post this online as generally everything was ok; basic, but mostly comfortable and a convenient location . We don't want to impact the positive reviews of your property, so we probably will just forego posting a review. However, there were several issues that made our stay considerably less enjoyable than it could have been. 1. The refrigerator seemed fine for the first few days but in the last 24 hours, it has frozen all of our groceries. Lots of loss of food we'd planned to take to our next stop.We never touched the thermostat inside.2. We'd rate the cleanliness of the entire house about a 3 out of 5. Specifically, my bed looked as if someone had not finished making it or had been laying on it before we arrived. The covers were rumpled and The bed itself was pulled away from the wall; and one the pillows was on the floor behind/halfway underneath the bed.-the linens and the towels,, etc. seemed to be of low quality-we found the garbage can outside was full to capacity on our first day from previous guests.-we were dismayed to find we were unable to speak to a human being regarding issues with the property. While prompt, the responses we received were unhelpful ( from questions about the door lock on), communication was impersonal and seemed computer generated; answers were incomplete and unsatisfactory.