6/10 Satisfaisant
Douglas
6 mars 2026
Les points forts : Propreté et personnel et service
Les points faibles : Services et équipements
This property charges premium prices but delivers very little beyond the view.
The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end.
The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option.
What made the situation worse was the response from staff. No one was helpful or interested in resolving the issue. The explanation I received was that their office computer connected by LAN was working, so the problem must be Wi-Fi. They also blamed the internet provider. In other words, no one took responsibility.
One staff member even told me that because this is an “eco-resort,” guests shouldn’t need internet. That response is dismissive. Many guests still need internet for work, communication, or basic travel planning.
For one of the more expensive properties around Lake Atitlán, the lack of amenities and the failure to provide reliable internet is unacceptable. The view is fantastic, but the experience did not match the price.
Management should address both the connectivity issue and how staff handle guest concerns.
Douglas
Séjour de 1 nuit en mars 2026
