My husband and I stayed here for nearly a month and a half while our home was being remodeled. We were respectful, tipped housekeeping generously, and kept our room spotless. Two days before being forced to leave, we were told they were “out of towels”—despite the nearly empty parking lot, which didn’t make sense.
Staff was extremely inconsistent. One employee told me they stopped accepting cash, but when my husband paid, they took it with no problem.
Out of nowhere, they gave us just 1 hour to check out. First they said the hotel was sold out (yet I could still book a room online), then claimed there was a 21-day stay limit—even though they had already allowed us to stay almost 45 days with no issue.
At 10 am that morning, we were told if we weren’t out by 11 we’d be placed on a “do not rent” list—even though as Diamond members, we should’ve had late checkout until 1 p.m., and the hotel was clearly not full. We checked out at 1 p.m., since we had such short notice to pack up, and they still banned us.
When I returned days later, I was told I was on the do-not-rent list with no explanation, even after being told we could come back. The whole experience felt disrespectful and unfair. I do NOT recommend staying here—especially if you expect honest or consistent treatment
I should also mention we found blood splatter on the walls and ceilings and there were cockroaches in almost every room and when we asked to change rooms, they said no but they could give us bug spray.
