Extérieur

Avis sur Best Western Plus Airport Inn & Suites

2.5 out of 5
Best Western Plus Airport Inn & Suites
5433 W Wiley Post Way, Salt Lake City, UT

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 475 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 292 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 98 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 1001." "

8,6/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Dominique

Voyage en couple
Les points forts : Propreté et personnel et service
Tout prêt de l’aéroport, lit confortable et chambre spacieuse, bon petit déjeuner.
Séjour de 1 nuit en mai 2022
Réponse de Manager le 17 juin 2022
Thank you

10/10 Excellent

RONALD

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good breakfast
Séjour de 1 nuit en mai 2024

10/10 Excellent

jaydeepsinh

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we are coming salt lake city. .my stay in best western plus airport in. Because of near airport, Easy transportation by hotel shuttle.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jim

Voyage en famille
Les points forts : Personnel et service
Nice, functional accommodations near the SLC airport. Very friendly & helpful staff, good breakfast.
Séjour de 1 nuit en mai 2024

10/10 Excellent

William F

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staf very quite
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Amy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Eliel

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Khia le 23 mai 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Bien

Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and nice but the walls were thinner than I would have expected. I’ve stayed at other hotels in the same area and heard zero noise. The bathroom fan goes on whether you like it or not, as does the light, waking others during the night. The liiiitle bottles of shampoo and conditioner are so hard to squeeze anything out of and the cap is impossible to remove. A bit frustrating. But over all a good place.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Calin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All what is needed for a weekend getaway.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Thomas

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms good service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lisa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff were fantastic! The room was super clean. Everything was perfect . I would stay again
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Claire

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was clean, but needs a refresh, new paint and grout.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Thank you for your feedback! We appreciate your input regarding the need for a refresh, including new paint and grout. Your comments will be shared with our maintenance team to address these issues promptly. We strive to provide a comfortable and pleasant environment for all our guests, and your insights help us improve.

10/10 Excellent

Myles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Amy

Les points faibles : Infrastructures et conditions de l’hébergement
Property is going through renovations. The rooms were musty and smelled of chemicals from the Reno I think. We didn’t stay and got a refund. The staff was very good though about it all.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Dear Amy, Thank you for your feedback. We're truly sorry to hear about your experience during our renovations. We're committed to ensuring a comfortable stay for all our guests and regret that we fell short in your case. Your comments will be shared with our staff to ensure we address any lingering issues promptly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 Excellent

SOURABH

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its an excellent property to enjoy your vacation.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sandra, SPRING CREEK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They were able to run me back to My hotel.
Séjour de 1 nuit en avril 2024

8/10 Bien

adedayo

Séjour de 3 nuits en avril 2024

10/10 Excellent

Lorra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is incredible they welcome you in like family. The rooms are exceptionally clean and the complimentary breakfast are outstanding. The front desk manager was such a sweetheart I will keep coming back again and again
Séjour de 4 nuits en avril 2024

8/10 Bien

Fred

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
24 hour shuttle service to the airport is awesome!
Séjour de 1 nuit en avril 2024

8/10 Bien

Mike

Voyage en groupe, Voyage d’affaires
Clean and comfortable
Séjour de 1 nuit en avril 2024

8/10 Bien

Tracy

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Changfu

Les points forts : Propreté, personnel et service, équipements
Decent for the price
Séjour de 2 nuits en avril 2024

8/10 Bien

Jana

The property is close to the airport and offers a shuttle so we did not have to park at the airport. It is also located in a nice clean
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was ok
Séjour de 1 nuit en avril 2024
Réponse de Manager le 2 mai 2024
Dear David, Thank you for sharing your thoughts on our property after your recent stay. I noticed you left a 3-star rating instead of a 5-star one, and I'm eager to learn how we could have improved to earn that higher rating from you. Your feedback is invaluable to us in striving for excellence. Please feel free to share any suggestions or concerns you have. We truly appreciate your input.

10/10 Excellent

Robert

Clean
Séjour de 1 nuit en avril 2024
Réponse de Manager le 2 mai 2024
Dear Robert, We're thrilled to receive your 5-star rating! Your feedback brings us joy here at Best Western Plus. Thank you for your kind words!

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, safe and clean property. Helpful front desk agents.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 2 mai 2024
Thank you

10/10 Excellent

Damir, Chicago

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice comfortable , clean room and friendly staff
Séjour de 1 nuit en avril 2024
Réponse de MANAGER le 2 mai 2024
Dear Damir, Thank you for taking the time to review our property following your recent stay with us. it brings us joy to hear that you enjoyed your stay with clean room and friendly staff. Thank you.

6/10 Satisfaisant

Mario Jr

Séjour de 1 nuit en avril 2024
Réponse de Manager le 21 mai 2024
Thank you for 3-star rating.

10/10 Excellent

KIM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The customer service was excellent. Room was clean and bed was comfortable
Séjour de 1 nuit en avril 2024
Réponse de Manager le 2 mai 2024
Hello Kim, We greatly appreciate your 5-star rating. It brings us joy to hear that you received excellent customer service and found the rooms clean and the beds comfortable. Thank you!

4/10 Médiocre

Ricky

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Gustavo, Naranjo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No restaurants near
Séjour de 1 nuit en avril 2024

10/10 Excellent

Bobbie S

Voyage en couple
Les points forts : Équipements
Bed is comfortable!
Séjour de 1 nuit en avril 2024

10/10 Excellent

CATHAY

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service
Séjour de 1 nuit en avril 2024

2/10 Horrible

Wanda

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We checked in late, the front desk lady was nice but you could tell that the night seemed a little rough. Our room was dirty, not vaccummed, grass or something in the sheets bathroom was probably the cleanest part of the room. The dresser was unusable. It was broken, so they turned it around and put it against the wall.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 8 avr. 2024
Dear Wanda,Thank you for taking the time to review our property following your recent stay with us. I'm sorry to hear about your disappointing experience at the hotel. It sounds like there were multiple issues that affected your stay, from cleanliness concerns to furniture maintenance problems. Your feedback is valuable, Rest assured, I will share your feedback with our staff to ensure that we avoid such mistakes in the future. Thank you for bringing these concerns to our attention.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel right next to the airport. With a great 24hr shuttle service to n from. Would definitely stay again.
Séjour de 1 nuit en avril 2024
Réponse de MANAGER le 12 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014280900.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to airport. 24 hour shuttle. Great breakfast. Clean and they are updating with construction right now. We didn’t hear a thing and we were there until 10am.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Susan

Séjour de 1 nuit en mars 2024

4/10 Médiocre

Annie S

Voyage en couple
Les points faibles : Personnel et service et équipements
There was construction going in at the hotel, lots of workers inside painting. Railings were laid in stairwells and one entrance was almost inaccessible. Had to park towards the front if you didn’t want to walk a ways. The fire alarm went off through the whole hotel and there was no direction or really anything from staff. Room had construction debris in it but thankfully didn’t smell like cigarettes like our friends did. All in all it’s ok if you just need to crash for the night but they definitely need some improvements!
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Nada

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Well after getting ready for bed. I turned down the covers. I found a dead bed bug. I called the front desk. Nothing happened, he said he would let the manager know. I was so exhaused, due to being up since 5 am. I just slept on top of the covers. The people above me were noisy until past midnight. I reported the the bug incident to the front desk. I even gave her the bug...wrapped in toilet paper. I was told the manager would be in by 10 am. It is now 12:34pm. I called the front desk. No response. I would like to be compensated in some way.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 26 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations especially with the room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

2/10 Horrible

Paul

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The grout is cracked out around the tiles and there were loose tiles in the bathroom. The hot water was warm at best. Found a pair of socks in the closet. The shuttle service from the airport took an hour to pick us up. Parking is $10 a day. Our flight was delayed and they said if we weren’t there by 1:00a.m. our room could be canceled when we already paid for the reservation.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Robert, St. Joseph

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Needs updsted
Séjour de 2 nuits en mars 2024

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

6/10 Satisfaisant

Ron

Voyage en famille
Les points forts : Propreté
We booked this property as the information said they had 24 hour airport shuttle service. Well, we arrived shortly after mudnight and when we called for the shuttle were told it would not be available till 5am.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Victoria

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff, easy 1 night stay.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 15 mars 2024
thank you

2/10 Horrible

Jeffrey

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Painting the interior of building, closing pool, sauna and fitness center. Workmen, equipment blocked hallway. We were put in room across from pool. Smelled of paint, had to walk around workmen, often having to wait, noisy. Then worked until after 8 PM. Wasn't until I complained to front desk that they moved us to another room, even though this was all going on just off front desk area so they were well aware of situation. "Sorry for the inconvenience" was all we got, Money wasn't the issue, poor service and value were/are. Bad management.
Séjour de 1 nuit en mars 2024
Réponse de manager le 26 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

8/10 Bien

Erik, Seattle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 15 mars 2024
Thank you

8/10 Bien

Zorana

Séjour de 3 nuits en mars 2024

8/10 Bien

Gustavo

Séjour de 5 nuits en mars 2024
Réponse de Manager le 15 mars 2024
Thank you

10/10 Excellent

Charlene

Séjour de 1 nuit en mars 2024