Dear Mr. Ahmed, we are sorry that you found yourself so bad to give 2 as a vote. You should also have specified your physical state (not reported in the booking) because as I had already told you, to avoid going up the stairs, the closest and easiest room to reach with the elevator was that, since you had crutches and difficulties to walk. The check-in was done at 00:30, without having an arrival time on your part and I repeat, without specifying the physical conditions. We are very sorry for this feedback and that you did not enjoy the night spent with us, but we are also sorry that you did not consider the late arrival time and our difficulty in assigning you a room that was easy for you to reach. We also would have preferred you to specify the reasons for this feedback so that we could improve as a hotel! However we hope to see you again, without crutches, and to be able to give you the opportunity to enjoy your stay.

Merci beaucoup, ce fut un plaisir et un honneur de Vous avoir parmi nous! Cordialement

Merci pour les belles paroles, pour nous, cela signifie tellement; c’était vraiment un plaisir et un honneur de l’avoir eu ici avec nous comme notre invité très bienvenu. Je suis juste désolé pour la proximité des fenêtres des autres, si vous m’aviez remarqué, je m’en serais occupé tout de suite. Rappelez-vous que dès les premiers jours, je lui ai dit que nous avions différents types de chambres et si ce n’était pas bien, je voudrais immédiatement vous montrer d’autres chambres à choisir; À votre arrivée, mon collègue vous a assigné cette chambre parce qu’elle a la climatisation, lit double et est très spacieuse avec seulement l’intention de le rendre aussi confortable que possible. Je tiens à remercier beaucoup pour la crème glacée, j’ai adoré. Nous espérons vous avoir notre invité à nouveau à l’avenir, et il sera notre souci de rendre votre séjour encore mieux. Cordialement Mirella

Dear Lea, we are sorry that your stay was not appreciated. But I would like to clarify some of the points. Our structure is 100% a hotel. The reception is on the street and the rooms are on the first floor, all monitored by video camera. We have assigned you a very large room to make you feel comfortable, because of your long stay with us, with a window that looked inside the building to avoid the noise of the streets, that is constant in the center of Rome. Our hotel is only one star, the services offered are few, but the value for money is more than honest. We regret that during the 7 nights of your stay you haven't told us anything, and only now we discover that your stay was not great. I hope that one day you will return to Rome and you will give us the opportunity to be our welcome guests again and to make sure you will be satisfied. Best regards.

Dear Aurel Meta, we would like to know the reasons of your bad feedback, so that we can understand what we did wrong and be able to improve ourselves. We regret that you didn't report anything to us during your entire stay. We are also sorry that you didn't appreciate the fact that we were able to assign you a room with a double matrimonial bed, as you preferred, even though your booking was for two separate single beds. Hoping for your kind feedback, as the opinion of our guests is important to us Best regards

Dear Hanna, Thank you so much for your feedback, nice to meet you and we hope I'll see you on the feature ! Best Regards

Vi ringraziamo per il feedback positivo. E' stato un grandissimo piacere avervi come nostri graditi ospiti!

Thank you so much. Nice to meet you ! Best Regards and Happy New Year !