Hi Jen, thanks for contacting me. Do you understand this situation correctly? What on earth is this? How should I understand this situation? I trusted Hotels.com and made a reservation through your platform, but I am very disappointed that you cannot resolve the issue. I'll say it again, because I didn't get the room promised by Hotels.com and the motel, so they gave me a room that couldn't sleep for all of us, and they didn't replace it and didn't cancel the double payment, so aren't they scamming customers? I know you are a global brand, but it is difficult to understand how you handle things this way. If so, I will try to find a solution, whether legal or otherwise. This is an obvious fraud. I made a payment through your platform, and then made another payment on site.
