Hôtel près de Réserve naturelle de Ras Al Khor (Dubaï)

"Il y avait pas de baignoire comme ils disent dans l’internet, pas de piscine, pas d’hidromasage, des pris hiper chers pour des conditions terribles, meme chez ma grand mere il y a plus de confort et de lixe que dans cet hotel, ils demandent en plus de payer plus pour avoir arrive 5 minutes avant le check in, notre vol a ete anule a cause de la situation a Dubai et personne nous a rembourse, au contraire ils nous ont fait payer encore plus, 600Francs suisses pour 3 nuits de plus, je vous jure que je vais leur coller un procès et plus jamais personne de ma famille ni de mon entourage viendra dans ce pays, je vais raconter à tout le monde la pire expérience de ma vie, j’ai voyagé partout dans le monde et meme a Mexico les hotel disent la verite et ne font pas payer des prix de fou pour des ordures "

"Oui.tt etait impeccable,le personel est au top!Ali est formidable a la rrerereception.tres pro"

"Magnifique upgrade pour une suite au 16e étage et également un late check out sans extra pour 14:30 ✨🤩🙏"

"Absolutely unacceptable experience and very poor management. We paid over €3,400 for four people, two rooms, for one full week (Sunday to Sunday). For that price, we expected basic hospitality and professionalism — which we clearly did not receive. We arrived at the hotel at 5:00 AM after an overnight journey. Prior to arrival, we had sent several emails and made phone calls to ask about early check-in. We never received any response. Upon arrival, we politely asked again for an early check-in and even offered to pay extra. The staff simply said they would “try to find a room”, without any follow-up or solution. During this time, multiple families were checking out of the hotel between 5:00 AM and 11:00 AM, which means that rooms were becoming available and at least one of our two rooms could have been cleaned and temporarily assigned to us. This was never even attempted. Instead, we were forced to wait for hours in a cold corridor, without water, assistance, or empathy, despite having two sick people in our group. We had to insist strongly just to receive two small bottles of water for four people. To make matters worse, the hotel did have a suite available, but rather than offering it as a temporary solution until our rooms were ready, we were told we could only use it by paying an additional fee. No alternative or goodwill solution was proposed. This experience shows a complete lack of guest care, flexibility, and basic human consideration. For a hotel charging thes"

"Everything was perfect, we even had the opportunity to get our room earlier than standard check-in time. Thanks a lot to whole team!"

"Bel hôtel avec du personnel gentil. Seul petit bémol, les commandes du petit déjeuner sont lentes à venir."

"We stayed 15 days as a family at the Grand Hyatt Dubai, and our experience was exceptional. The hotel is very clean, with spacious and comfortable rooms, perfectly suited for a family stay. The staff is extremely attentive, professional, and always helpful, which made our stay even more enjoyable. A special thank you to Imed at the reception for his warm welcome and professionalism, as well as to the breakfast team: Rajeev, Adi, Sonam, Zohaib, Rizan, Belaya, and to all the pool and spa staff for their kindness and great service to our entire family. A truly memorable stay that we highly recommend to families. We will definitely return with great pleasure."

"Hôtel magnifique, très très bien entretenu, personnel efficace et à l'écoute toujours un plaisir de me rendre chez l'adress "