We requested a downstairs room due to my wife being disabled. We also told them and paid extra for our dogs. When we first checked in, they tried to put us upstairs (no elevator). I corrected them and they assigned us a room downstairs. Then as I started to leave the lobby, he called me back asking if we had dogs. Well, yes. We paid for them. He took the card key back and said he had to change our room. We were in a downstairs, terrible room. Looks like they tried to paint the bathtub, grout was painted to hide mold, dresser had strange holes in it. The refrigerator froze everything even after turning it down. The corners of carpets were torned up. Our dogs are clean, bring their own blankets and beds. We've stayed here serveral times before and it was always nice. We most likely will not be back. We're sad.
