Extérieur
Vérifier la disponibilité

Avis sur Majestic Colonial Punta Cana - All Inclusive

4 out of 5
Majestic Colonial Punta Cana - All Inclusive
Carretera El Macao, Punta Cana, La Altagracia

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 2305 avis sur 3975." "
Note des voyageurs de 8 (Bien), d’après 904 avis sur 3975." "
Note des voyageurs de 6 (Satisfaisant), d’après 371 avis sur 3975." "
Note des voyageurs de 4 (Médiocre), d’après 210 avis sur 3975." "
Note des voyageurs de 2 (Horrible), d’après 185 avis sur 3975." "

9,0/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Joel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I particularly appreciated the service from the Gourmet restaurant team. Special mention to the excellent service of: Martina, Marco and Fernando. Martina : you are spécial ! Manager Elpidio does an excellent job! The beach bar team also offers excellent service: Fernando and Dilany Thanks !
Séjour de 4 nuits en mars 2024
Réponse de Nathalie Montero le 7 avr. 2024
Dear Sara,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care, Majestic Resorts

10/10 Excellent

Serge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le service était excellent
Séjour de 7 nuits en janvier 2024
Réponse de Brandor Hernández le 15 janv. 2024
Dear Serge, We sincerely appreciate your perfect rating and kind words about your stay at Majestic.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.Thank you for your valuable comments, and we look forward to welcoming you back to your home-away-from-home here in paradise.Kind regards,Customer Care at Majestic Resorts

10/10 Excellent

valerie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très propre Personnel à l’écoute Très belles chambres et plage
Séjour de 7 nuits en décembre 2023
Réponse de Brandor Hernández le 28 déc. 2023
Dear Valerie,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.Our objective is to provide exceptional vacation experiences for all our guests, and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Kind regards,Customer Care at Majestic Resorts

10/10 Excellent

Florian

Voyage en couple
Les points forts : Équipements
Très bonne position. Suite Junior avec accès direct a la piscine très sympatique
Séjour de 4 nuits en août 2023
Réponse de Nathalie Montero le 26 août 2023
Dear Florian,Thank you for taking the time to share your review regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Bien

jean lucien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en août 2023
Réponse de Melissa Espinosa le 22 août 2023
Dear Jean,Thank you for taking the time to share your review regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Melissa EspinosaCustomer Care at Majestic Resorts.

10/10 Excellent

Jelene

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon séjour dans cet établissement. Personnel hyper accueillant. La nourriture est assez diversifiée. Petit bémol pour les activités: pas assez mises en avant.
Séjour de 14 nuits en mai 2023
Réponse de Jessica Matos le 4 juin 2023
Dear Jelene,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care at Majestic Resorts

8/10 Bien

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel, propre, agréable
L'hôtel et les services proposés sont très bien. J'étais venu plusieurs fois dans cet hôtel dans les années 2010-2015, rien n'a vraiment changé, hormis un rafraîchissement, mais le rapport qualité/prix a à mon avis baissé (prix plus élevés par rapport aux services restés stables, voire inférieurs).
Séjour de 7 nuits en décembre 2022
Réponse de CC le 25 déc. 2022
Dear Philippe,Please let us thank you personally for having chosen Majestic Colonial once again. It is an honor for us to have guests like you who chose us and come back to enjoy a fabulous vacation here.Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We want to thank you once again for giving us your trust and loyalty. Our great team is focused on providing our guests with a service full of details, personalized and authentic.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Fátima CalzadaCustomer Care at Majestic Resorts

10/10 Excellent

Enzo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Karen Covarrubias le 7 mars 2023
Dear Enzo,Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Bruce

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very kind and helpfull, hotel is wonderfull, you can have fun with activities or stay relaxing. It's for all
Réponse de CC le 6 nov. 2022
Dear Bruce,On behalf of all the staff here at Majestic Colonial, we would like to thank you for having chosen us for your stay in Punta Cana.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to making your stay a memorable experience.We are looking forward to having you as our guest once again.Sincerely,Nathalie MonteroCustomer Care at Majestic Resorts

2/10 Horrible

Sylvain

Séjour de 7 nuits en septembre 2022

6/10 Satisfaisant

Hélène

Voyage en famille
Les points forts : Confort de la chambre
Dommage, je n y retournerais pas !
Tout d abord les point positifs : L hôtel est super beau, beau jardin bien entretenu par les jardiniers ! Les chambres sont biens et confortable. Le ménage est bien fait et les serviettes sont changés tous les jours. La Nourritures est très bonnes au buffets et au grill et au japonais pas les autres et les spectacles le soir sont aussi très bien . La plage est bien dommage en août il y est plein de sargasses donc on peu pas se baigner et ne sont pas ramassés. Les piscines sont belles dans leur design. Le club enfants super! Les filles au top!!!! Maintenant les négatifs et pourquoi je n y retournerais pas : Les services de restaurations !!!!! Juste horrible pas tous heureusement mais pas mal de femmes et au buffet du haut (pas celui de la plage) Aucun sourire , les personnes qui places sont désagréables donne des tables pas faites et sales alors qu il y en a d autre, il manque toujours quelques chose sur la table et quand on demande quelque chose comme Du vin cela arrive limite à la fin du repas… Jonathan était super et un autre petit monsieur qui cours vite 😅👍 Bref repas plutôt stressant et énervant!!!! Le gourmet n est pas un gourmet dommage juste la même nourriture que le buffet juste un peu mieux décoré et encore les déserts un peu une honte!!!! Le mexicain pas bon ! L insonorisation des chambre , on attend tout ce qui se passe dans le couloir ! Dommage ! La piscine attention pas de maillots de bain blanc ou claire sinon ils finisse jaune….
Séjour de 12 nuits en août 2022
Réponse de CC le 27 août 2022
Dear Hélène,First of all, please allow us to thank you personally for taking the time to share your feedback regarding your recent stay with us.In regards to your experience with some of our staff members, we would like to first and foremost apologize if at any point you felt you were not treated with the utmost respect and courtesy. Please be assured that this is a matter that we take very seriously as we follow very strict procedures throughout our resort. Our goal is to provide our guests a fantastic visit and incredible memories, and we regret that we did not accomplish this for you. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.Sincerely, Fátima CalzadaCustomer Care at Majestic Resorts

8/10 Bien

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAJESTIC
Tres bon sejour,cadre magnifique.Hormis les excursions organisées, il est compliqué de sortir pour aller en ville.Buffet abondant en espérant qu'il n'y ait pas un gachis consequent. Club enfant très bien,animateurs à l'écoute des enfants (parle français).Spectacles des soirées, variés et de tres bonne qualité. Personnel agréable, avec quelques loupés,surtout le placement au buffet principal:table attribuée non dressée, ou à moitié. Lenteur au service des boissons ( café au petit petit-déjeuner arrivé 20 mn apres la prise de commande). En résumé, un bon hotel,pour un sejour en famille.
Séjour de 12 nuits en août 2022
Réponse de CC le 27 août 2022
Dear Eric,Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We are delighted that we had the opportunity to be at your service. However, we regret that you didn’t find all food and bar service to your satisfaction. Please be assured that we have specifically noted your comments and brought them to the immediate attention of the Executive Chef and Food & Beverage Manager for review and improvement. Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Fátima CalzadaCustomer Care at Majestic Resorts

10/10 Excellent

Anoch kandiah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en juillet 2022
Réponse de CC le 31 juil. 2022
Dear Anoch, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Bethania Bolívar Customer Care at Majestic Resorts

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel qui mérite pleinement des 5 étoiles. Le colonial club adult only est a proximité de toutes activités et restauration. Chambre spacieuse. Merci a notre majordome Nelson qui a répondu positivement à nos demandes. Merci a Miru au bar sur la petite place pour sa gentillesse. Idem pour Luis et Catherine au bar de la piscine. Pour les transferts depuis et vers l'aéroport de Punta Cana n hésitez pas à solliciter les ubers beaucoup moins cher que les taxis ( compter 15$ aller pour vous rendre au majestic.) Attention cependant les uber peuvent rentrer dans les ressorts pour vous y déposer mais il vous faut aller à la barrière de l hôtel pour prendre votre uber. Nourriture variée et très bonne au buffet principal. Plage grande et eau transparente. Enjoy!
Séjour de 9 nuits en février 2022
Réponse de Customer Care le 8 mars 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 Excellent

zunimar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent hôtel. Autant pour les adultes que pour les enfants. Des vacances sans soucis, tout à disposition. Nourriture excellente, boissons alcool de qualité. Personnel agréable et professionnel du début à la fin. Spectacles activités de qualité. Les enfants ont adorés le Kids Club. L'hôtel est propre et très bien entretenu. Le buffet, les restaurants sont excellents. L'hôtel est magnifique, les piscines sont propres et très agréables. Honnêtement il vaut ses 5 étoiles. Nous voyageons souvent et nous sommes objectifs. Nous y retournerons probablement et le recommandons à 100%
Séjour de 7 nuits en février 2022
Réponse de Customer Care le 8 mars 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en février 2022
Réponse de CC le 5 mars 2022
Dear Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts. Warm regards, Scarlet Montalvo Customer Care Majestic Resorts

8/10 Bien

Oualid

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour famille
Point positif : propreté dans les chambres, wifi de qualité, nourriture convenable Point négatif : room service super lent 2 h d’attente pour un fish and chips, on a l’impression de déranger les employés dans la cantine .. En revanche gros point positif concernant le service de expédia sur place notamment à Melvin de la conciergerie qui a su faire preuve d’un grand sens du service client ! Merci à toi
Séjour de 11 nuits en février 2022
Réponse de CC le 5 mars 2022
Dear Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts. Warm regards, Scarlet Montalvo Customer Care Majestic Resorts

10/10 Excellent

le goff jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tout
Séjour de 6 nuits en février 2022
Réponse de Customer Care le 27 févr. 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 Excellent

Jérémy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was really perfect! The quality and the choice of the food and the drinks were awesome. The all in inclusive in general was perfect. All of the accommodations and equipments were awesome (pool, beach, the restaurants, the bars etc.). And above all of this, all of the staff and the employees were all very very kind and nice! 🙂
Séjour de 4 nuits en février 2022
Réponse de Customer Care le 27 févr. 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

8/10 Bien

Florian, LORMAISON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2022
Réponse de Jessica Matos le 27 déc. 2022
Dear Florian,Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely, Customer Care at Majestic Resorts

8/10 Bien

Marc-Antoine

Séjour de 5 nuits en janvier 2022
Réponse de CC le 5 févr. 2022
Estimado Huésped, Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estancia con nosotros. Esperamos que haya disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana. Todos esperamos su próxima visita a Majestic Resorts. Sinceramente, Scarlet Montalvo Customer Care Majestic Resorts

10/10 Excellent

chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle localisation. Du personnel souriant et extrêmement serviable. Un service de major-d’homme incroyable. Des chambres très confortables et une bonne literie. Un peu de bousculades sur la plage avec des réservations de transats honteuses dès 6:00 du matin. Et sommes toutes, une plage étroite pour la taille de l’hôtel. Nourriture correcte sans plus. J’y retournerai dans hésiter.
Séjour de 10 nuits en décembre 2021
Réponse de Customer Care le 23 déc. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

8/10 Bien

Nelly

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Un bon séjour
Très bel hôtel mais on voit que l’entretien n’est du matériel n’est pas fait , le coffre fort ne fonctionnait pas , la douche non plus… et la chambre n’était pas impeccable. La plage est très belle et ils la nettoient régulièrement. L’ambiance est très sympa et l’équipe d’animation au top. Le guest service est très à l’écoute et efficace. Nous avons passé un très bon séjour dans cet hôtel
Séjour de 8 nuits en décembre 2021
Réponse de Customer Care le 15 déc. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 Excellent

Ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2021
Réponse de CC le 28 nov. 2021
Dear Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts. Warm regards, Scarlet Montalvo Customer Care Majestic Resorts

8/10 Bien

RODRIGUE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous avons passés un très bon séjours au majestic elegance. Nous étions dans la section élégance club (adulte only). Chambre impeccable
Séjour de 7 nuits en novembre 2021
Réponse de CC le 28 nov. 2021
Dear Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic and we all look forward to your next visit to Majestic Resorts. Warm regards, Scarlet Montalvo Customer Care Majestic Resorts

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre spacieuse et propre, belles piscines, belle plage, personnel accueillant et serviable.
Séjour de 4 nuits en octobre 2021
Réponse de Customer Care le 11 nov. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

6/10 Satisfaisant

AURELIE

Voyage en famille
À réfléchir
Le Majestic n’a plus que le nom... Pour notre 4ème séjour la déception est au RDV Service moyen, personnel peu enclin, baisse en gamme des cocktails et des restaurants à la carte et le MUST : si vous finalisez votre paiement sur place 1€=1$ et là, le dialogue est compliqué et opaque!! Un coffre hs tout au long du séjour ; signifié au 2ème jour et idem après 10 jours... Prestations sérieuses au SPA
Séjour de 9 nuits en octobre 2021
Réponse de Customer Care le 28 oct. 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We would like to extend our sincere apologies for the shortfalls you experienced. Sincerely, Ada Camilo, Customer Care Majestic Resorts.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Bien pour l'extérieur mais pas pour la chambre
Check in et chek out rapides. Mais ce que je n'ai pas aimé c'est le manque de barres pour les serviettes, alors vous vous l'avez et vous les mettez où ? De même pour faire sécher les maillots de bain, rien ! Imaginez, au rez-de-chaussée, avec un balcon ouvert ! Pour le grand lit, 2 lits collés avec literie trop petite donc superposition de tout et n'importe quoi ! Le jacuzzi faisait beaucoup de bruit, même éteint, problème signalé mais non résolu,donc problème pour dormir. Heureusement le reste était OK !
Séjour de 3 nuits en septembre 2021
Réponse de CC le 29 sept. 2021
Estimado Huésped, Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estancia con nosotros. Esperamos que haya disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana. Todos esperamos su próxima visita a Majestic Resorts. Sinceramente, Scarlet Montalvo Customer Care Majestic Resorts

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout etais absolument magnifique!!!!
Séjour de 7 nuits en août 2021
Réponse de Customer Care le 16 août 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 8 nuits en mai 2024

10/10 Excellent

Sheryl Ann

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely love everything about this place! The staff was excellent and very helpful. Henry, our butler was fantastic and Rudy from the entertainment staff was kind and friendly. No complaints!
Séjour de 6 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Taylor Isabella Doreen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff and clean and safe location. Would recommend to many people.
Séjour de 9 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jorge felix

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy bueno
Séjour de 7 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Liosvany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Una excelente propiedad , que viviera a quedar hay sin problemas ninguno hay un excelente trato con los empleados y bien atentos
Séjour de 7 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Roseann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property amazing staff great food
Séjour de 6 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Youdon

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay here was very nice, family friendly. Facilities were great, beach was very nice. Staff were very friendly and social. Just wished there were more buffet places to eat at, but rodeo grill had the best food there. We would def stay here again.
Séjour de 5 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Gian Luca Stephen Del

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had the most wonderful time on this resort! Friendly for all types, families, lovers, etc. the staff was amazing, everything was clean, you always felt taken care of, and the food was great. Beautiful pools, the ocean, just a dream. My favourite employee had to be Irwin. Irwin made sure that we were absolutely taken care of from the moment we arrived until we landed back in Canada! He was the most professional and helpful person we could’ve asked for. Always went above and beyond to make sure we were satisfied. We plan on coming back and hope to have Irwin helping us again!!
Séjour de 7 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

8/10 Bien

Madeline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property exceeded my expectations. The only thing I would change is the rooms are a little out dated. The food was authentic. The night activities were cool but what sold me was the staff. I love to travel and the staff at this resort are at the top of my list. We are definitely coming back soon.
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Kathrine

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Fue una experiencia muy gratificante todo el personal muy amable pero quiero destacar a Lorenny en el rest. Le gournet, fue demasiado atenta, amable y siempre con una sonrisa que da gusto llegar al restaurante. Y en adición en el restaurante Tres Carabelas allí nos atendió Bienbenido su atención, amabilidad y respeto nos cautivo a mi esposo y a mí. A estas dos personas antes mencionada quiero decirles que les deseo mucho éxito y que Dios los bendiga.
Séjour de 3 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Fredrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed the room upgrade, the view, the casino and the drinks
Séjour de 4 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved everything about our stay! The steak, seafood, and hibachi restaurants were our favorite. The drinks were on point! Our room was clean and the AC worked great. The staff was very friendly.
Séjour de 4 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Shawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful time at this resort! Food variety was excellent at the buffet style restaurants, the specific style restraunts were great and the a la carte reastraunts were fantastic. So all in all food was excellent! Great veriety of activities during the day and the evening entertainment was fun. Beach was well kept and really enjoyed snorklung around the area. Will highly.consider going back to this resort!
Séjour de 6 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Pedro

Voyage en famille, Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Great food, good service and lovely place , thanks to all workers At this resort
Séjour de 7 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

8/10 Bien

Antonio D, Columbia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 5 nuits en mai 2024
Réponse de Cynthia Lebron le 26 mai 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

8/10 Bien

Angel Jesus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was good
Séjour de 7 nuits en mai 2024
Réponse de Meybi Baez le 25 mai 2024
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 Satisfaisant

Georgeta

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Property grounds are beautiful and well maintained but the rooms are in dire need of an update (furniture is old, the AC barely worked, the small fridge didn't cool the beverages, the towels and the robes were warned out, etc.). Food options were good at the buffet but the a-la-carte was unsatisfactory (very limited menu options and small portions). This didn't look like a 5-star resort. We won't be back.
Séjour de 7 nuits en mai 2024
Réponse de Meybi Baez le 25 mai 2024
Thank you so much for your beautifully worded and detailed review.We can't tell you how sorry we are that your experience at our resort was not as you expected. There is nothing more important to us than the satisfaction of our valued customers, such as yourself. Therefore, in the most sincere way possible, we would like to apologize to you.However, we know that words and promises without real actions are not enough. Therefore, we would like to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve.Sincerely, Customer Care at Majestic Resorts

6/10 Satisfaisant

teresa

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
First off they barley provide anything to do at this resort . The casino doesnt open until 3 there is only one show a night that really isnt that good. Most of the staff especially the women are so rude and just not friendly at all. The food is absolutely horrible just thrown togther . They list all the things that are in the food and u order it to get just whatever they decided to put in it. The french restaurant was the only good food the hibachi was pretty good as well . Drinks were great though. It rained 2 days all day and the have nothing to do at all for those days. The DJ in the club plays the worst music . We paid for VIP what a joke there is nothing VIP about it dont waste your money. Even with VIP couldn't get into the restaurants if they were booked already and mind you when we got there they were already mostly booked luckily someone cancled and we got in but if i pay for VIP i shouldn't have to do that. Our butler Julio was the only best thing . The resort is beautiful but its just not enough to do and the beach was beautiful but they just need more activities and better food. Also women bring your own feminine products a box of tampons at their store was 33 dollars they are trying to take advantage to the fullest which is so wrong. Box of nerds candy was 12 dollar at their store just horrible. Then they have people there selling stuff likr a flea market pressuring you to buy stuff when your just trying to go to dinner just horrible . Would never come back .
Séjour de 4 nuits en mai 2024
Réponse de Cynthia Lebron le 25 mai 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay with us by taking our survey. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We really appreciate you taking the time to share your thoughts with us. We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff members and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the Senior Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Sincerely, Customer Care Majestic Resorts

8/10 Bien

Khatereh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort was absolutely beautiful. The only issue we had was if you’re a vegan/vegetarian there aren’t many options for you dining wise. Otherwise we had a fabulous time.
Séjour de 3 nuits en mai 2024
Réponse de Cynthia Lebron le 25 mai 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Courtney Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They have thought of everything to make sure you have a comfortable vacation. Whether you want to lounge the whole time or be active, they've thought of it all!
Séjour de 6 nuits en mars 2024
Réponse de Cynthia Lebron le 25 mai 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

KAREN

Séjour de 4 nuits en mai 2024
Réponse de Cynthia Lebron le 25 mai 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts