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Avis sur Impressive Punta Cana - All inclusive

4 out of 5
Impressive Punta Cana - All inclusive
Av. Alemania A-B 108, Bavaro, Punta Cana, La Altagracia

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 106 avis sur 242." "
Note des voyageurs de 8 (Bien), d’après 55 avis sur 242." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 242." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 242." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 242." "

8,0/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tout était très bien, nous y retournerons
Séjour de 7 nuits en février 2024
Réponse de Natalia le 19 mars 2024
Cher client, Tout d'abord, merci d'avoir choisi Impressive Punta Cana et d'avoir partagé avec nous votre commentaire sur votre séjour. Nous sommes impatients de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,Impressive Resorts & Spas

6/10 Satisfaisant

Philippe

Séjour de 10 nuits en août 2023
Réponse de Impressive Resorts & Spas le 11 sept. 2023
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

10/10 Excellent

Julie

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout étais parfait! Pour la deuxième année consécutive j’ai adoré ♥️
Séjour de 10 nuits en février 2023
Réponse de Impressive Resorts & Spas le 17 févr. 2023
Cher client, Tout d'abord, nous vous remercions d'avoir choisi Impressive Punta Cana pour la deuxième fois et d'avoir partagé votre expérience avec nous. Nous sommes heureux de savoir que votre séjour au resort a été positif et que vous avez pu profiter des installations et du service amical de notre équipe. Nous nous réjouissons de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,

10/10 Excellent

Yevheniy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2023

8/10 Bien

Sylvie

Séjour de 8 nuits en octobre 2022

6/10 Satisfaisant

Asia

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
My husband and I booked a trip to this resort for our 9th wedding anniversary and my college graduation. The resort was beautiful however, the directions to the room are very confusing. It’s so easy to get lost and when it gets dark the lighting on the resort is not good! The food was not good at all but we did not get to eat at all the restaurants due to reservations. It says reservations are always full but when you see the restaurant’s not every table is full. Some of the employees are rude but we loved Jha the bartender and Martina the cleaning staff!! They were amazing, caring, helpful and always smiling.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 23 mai 2024
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

6/10 Satisfaisant

Mery

Les points forts : Propreté
I feel the food choices were very limited, was not too impressed with food. Pool/beach should be opened a bit longer than 7pm. I disliked the fact that though I was a premium member, I had to walk far from my room to everything premium
Séjour de 7 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Jemya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Jose, Juncos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an awesome hotel.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

4/10 Médiocre

William

Les points faibles : Personnel et service
No air conditioning first nite
Séjour de 10 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Dear guest, At Impressive Punta Cana we are committed to all our customers and we have a staff always ready to offer you a quality service, to make your stay a pleasant experience. We appreciate your comments and hope to have you back very soon to offer you the best service. Regards,Impressive Resorts & Spas

2/10 Horrible

Nicole, North lauderdale

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel is just ok. There is absolutely nothing to write home about. The property is clean, the buffet is the same thing every single day. Getting reservations at the ‘specialty’ restaurants is virtually impossible if you are just there for a weekend. The hostess Daniella is the rudest person I have ever encountered. She’s pretentious- she has absolutely no customer service skills. She was snobby, rude, condescending, and a biaaaa. Soley based on her I would never ever visit this hotel again.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We are committed to our customers and the constant improvement of the services we offer, so we take very much into account your ratings. This allows us to evaluate possible measures and thus be able to provide better service every day.We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

6/10 Satisfaisant

Edward C

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Nice place with some issues. A C in room was not that good. The beef and chicken were very cheap quality. To much pressure by the people working the Extradian time share. In general the employees were very nice.
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Best regards,Impressive Resorts & Spas

8/10 Bien

Hailey

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We enjoyed our stay. Everything was close, walkable. We were right next to a pool, and a few feet from the beach! The buffet, lobby and activities were all outside so have to be ok with the heat.
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

Mary

Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 22 mai 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Clara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent costumer service.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Violet Olivia

Séjour de 9 nuits en avril 2024
Réponse de Customer Service le 22 mai 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 Bien

Kevona

Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 20 mai 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

6/10 Satisfaisant

yanko

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hotel is clean, rooms seem new, really nice. Beach front and ocean are beautiful, but as soon as you walk your way off the beach from there are public beaches, which if great everyone to have access but unfortunately that are not maintained by anyone thus lost of garbage gets accumulated making unsafe to walk barefoot and not pleasant to see. Hotel doesn’t have a beach front algae cleaning service like the hotels nearby so it can take fue days before cleaned up. During our stay (March 2024) a group of tourists/ guest dedicated about 2 hr each morning to clean and pick up algae while staff were pretending to work. The restaurant service was awful, this at both the buffet and a la carte restaurants, I even had to report a cook’s bad attitude to a supervisor. It takes for ever to get drinks, so much the we stood up to get them as the bar on each meal. Food was just basic, if you are the ripe to eat Kaft dinners at home you will be ok other than that not good, burgers, hotdogs, pasta and pizza plus few other things. Restaurants don’t serve coffee (except for breakfast) if you want a coffee after lunch or dinner at lobby they have a great coffee shop. As well I had to report a horrible cook’s attitude to a supervisor on how he treated guests, could be an isolated case, but the service was awful every day. So for these reasons I would not recommend this hotel, better places like Riu, Bahia and Iberostar among other are better option if you want to enjoy your stay.
Séjour de 10 nuits en mars 2024
Réponse de Customer Service le 23 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

6/10 Satisfaisant

Barbara isabel

Voyage en groupe
Les points faibles : Personnel et service
If you go here, ask for Gabby in the lobby he was the best part of this place. He helped us book our excursions and was so kind. He speaks 5 languages which is such a big plus! The hotel itself was clean. The everyday buffet was ok the food was bland but decent selection. The biggest issue was how hot our room was. The ac unit said 15 Celsius which is 59 degrees, and the room was definitely like 85. We called for someone to come and try to fix it. They came and as they’re “fixing it” they said in Spanish they don’t know what they need to do and one of them said just do something so we can leave. They didn’t think I spoke Spanish. They promised before they left the room would feel like “Alaska” and to wait 20 min for it to kick in. We waited 1 hour and I called again for them to atleast bring us a fan. They said they would send someone else again, and never did. We spent the night asleep on the top sheet and barely clothed. The next morning I called again, and they kept pushing to have someone come again, I told them someone already did and nothing changed. I asked for a fan again and they said they can’t give one. They said they would send someone so I said ok. They once again did not come. We spent the next 6 days sleeping in the heat. I heard multiple other guest complain about this and nothing was done about it. So the key was cold showers every time we came back to the room and no clothes. Overall prob won’t stay here again and will try another place.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

10/10 Excellent

abraham

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the service excellent
Séjour de 8 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa

8/10 Bien

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the property, set up and accommodations. Staff was very friendly and helpful for the most part. We thought the food was sub par versus some other all inclusives weve been to. The restaurants were also all booked when we arrived so it took some arm wrestling with concierge to get dinner reservations.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are very happy that you enjoyed your stay with us. We will take your comments into account to take the necessary measures to provide a better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Hilda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked, entertainment food recreational facilities tours service and friendly
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 Excellent

Jenniffer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 Excellent

Crismel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nos encantó el hotel a mi pareja y a mi , pero cabe destacar a los empleados , son muy amables , la comida también nos encantó tanto la del buffet como la de los restaurantes. La habitación nos las limpiaban todos los días , y el hotel es muy limpio en general , lo show de por la noche son asombrosos y la discoteca está bien . Nos gustó tanto que volveremos pronto .
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

10/10 Excellent

Navakanth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall experience with the property was good. I would come back to it
Séjour de 5 nuits en mars 2024
Réponse de Natalia le 9 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

2/10 Horrible

Michelle

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LA PEOR EXPERIENCIA DE VIAJE QUE EH TENIDO.
Séjour de 5 nuits en mars 2024
Réponse de Natalia le 4 avr. 2024
Estimado cliente, En Impressive Punta Cana estamos comprometidos con todos nuestros clientes y contamos con un personal siempre dispuesto a ofrecerles un servicio de calidad, para hacer de su estancia una experiencia agradable. Agradecemos sus comentarios y esperamos tenerle de vuelta muy pronto para ofrecerle la mejor de las atenciones. Saludos,Impressive Resorts & Spas

4/10 Médiocre

trey

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
was not told much information when at the resort, had to figure everything out ourselves, took two hours to get room once arrived
Séjour de 7 nuits en mars 2024
Réponse de Natalia le 1 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

10/10 Excellent

Cezar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing hotel to travel to
Réponse de Natalia le 5 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

johanna

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The beach is amazing
Séjour de 10 nuits en mars 2024
Réponse de Natalia le 1 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

Marica, Chicago

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
10/10!!!! My 6th time in Punta Cana, and I loved this resort. Has everything you need. Staff were great, many fun activities during the day, food is amazing, clean, beach is great too. I do not have a single bad thing to say about this resort. Thank you!
Séjour de 7 nuits en mars 2024
Réponse de Natalia le 1 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

6/10 Satisfaisant

Allison Sara

Voyage en groupe
property, staff, rooms were average, and good for the price of this vacation, but we were very unimpressed by the restaurant foods, plus to get a reservation at any of the included restaurants was extremely difficult, you needed to bribe restaurant staff with $ for a table at the included restaurants
Séjour de 6 nuits en mars 2024
Réponse de Natalia le 1 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

8/10 Bien

Adan, Rockford

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Natalia le 27 mars 2024
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 Bien

Miriam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, beautiful beach, staff helpful and friendly.
Séjour de 7 nuits en mars 2024
Réponse de Natalia le 26 mars 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

2/10 Horrible

Kelly

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about this resort was disappointing. Room was very uncomfortable..bed and pillows. No activities at this resort.. they listedca casino on site and golf course..and lets not forget the disco.. all false advertising. Food was disgusting. My best friend had food poisoning from raw chicken served at the buffet restaurants required reservations and no one helps to make the reservations through ones phone . All but one bar closes at five p.m . Except for lobby bar with only a few tablrs to sit down. Apparently the lobby lounge was the disco...what a joke. We save all year to go on our birthday vacations.. we have been to many resorts in the tropics.. do yourself a favor..dont waste your money on this charade of a resort. One last thing. This resort was listed as a non smoking facility . Ash trays provided all over the resort. Remember not except ice in your room..its like pulling teeth to get a little ice. All and all this place sucks and i cannot report anything good about impressive punta cana all inclusive resorts
Réponse de Natalia le 1 avr. 2024
Dear customer,Thank you for sharing your review. At Impressive Resorts our priority is the satisfaction and well-being of our guests.We have rigorous internal protocols and procedures in place to ensure the maximum enjoyment of our guests, the scope of which also includes maintaining the highest standards of quality and food safety, which are recurrently certified by an independent external audit. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. Best regards,Impressive Resorts & Spas

4/10 Médiocre

Roe

Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 17 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and be able to offer you a better experience. Regards,Impressive Resorts & Spas

8/10 Bien

Weronika, Alexandria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is absolutely amazing! Very clean. Food is a bit repetitive and there could be more activities planned like water volleyball etc.
Séjour de 8 nuits en février 2024
Réponse de Natalia le 19 mars 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

6/10 Satisfaisant

Greg

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Upon arrival we tried to book restaurant reservations for the week. We were able to only get one reservation the entire week. Defeated the purpose of all inclusive. Was extremely dissatisfied as we had to leave resort for dinners unless we wanted the same buffet every night
Séjour de 7 nuits en février 2024
Réponse de Natalia le 19 mars 2024
Dear guest,At Impressive Punta Cana we are committed to our customers and the constant improvement of the services we offer, in order to provide a better experience every day during your stay. That is why we will take into account your comments to take the necessary measures to provide better service every day. Thank you for sharing your feedback.Regards,Impressive Resorts & Spas

10/10 Excellent

Cristian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love it
Séjour de 2 nuits en mars 2024
Réponse de Natalia le 19 mars 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 Excellent

Ruth M

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was pleasant and good,my only thing is they should update the buffet area and activities.
Séjour de 2 nuits en février 2024
Réponse de Natalia le 19 mars 2024
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy our services and facilities. We will take into account your comments and take the necessary measures to provide a better service every day. We look forward to welcoming you again and providing you with the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

Aaron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good, just the people in the blue shirts the ones that say that a free breakfast and to give you some info they attack you so much call at 8 in the morning like 4 times if you dont answer they come knocking on your door even if you have the do not disturb sign on the door, so annoying, they are standing there by the entrance of the buffet so if you go to eat before you go in they stop you and try to convince you, when you come out of the buffet they stop you again, you try to go to the coffee shop to get a coffee by the lobby they stop you and sit you down, they dont take NO for an answer. Thats the only thing my wife and i didn't like we felt like we had to be watching our backs and hidding from these people!!!!!
Séjour de 5 nuits en février 2024
Réponse de Natalia le 19 mars 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

10/10 Excellent

Gabriella

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, very clean, great drinks, variety of food, beautiful beach and pools.
Séjour de 4 nuits en février 2024
Réponse de Natalia le 19 mars 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

Angel Tomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything excellent 👌
Séjour de 3 nuits en février 2024
Réponse de Natalia le 19 mars 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice layout with mature trees throughout providing natural shade. Pool is ok but the beach is amazing.
Séjour de 7 nuits en février 2024
Réponse de Natalia le 19 mars 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

8/10 Bien

Shanay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Natalia le 19 mars 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

10/10 Excellent

Jennifer

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent beachfront. No seaweed, beautiful sand. Lovely staff that are friendly. Clean. Food was good. Pools were nice. Easy to navigate the property. It’s not a fancy place, however an absolute bargain. For the price point you can’t beat it.
Séjour de 6 nuits en février 2024
Réponse de Impressive Resorts & Spas le 19 févr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 Excellent

jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
fui con mi familia un grupo de 10 personas y trato fue mas de lo que esepraba,la comida,actividades,servicio,musica y el personal super amable.mi famila y yo quedamos super encantado que ya estamos pensando en regresar. Lo unico que puedo desir que el Casino estaba cerrado y fue una de las cosas que mi mama queria usar pero a menos de 5 minutos a las a fuerra hay varios.
Séjour de 4 nuits en février 2024
Réponse de Impressive Resorts & Spas le 9 févr. 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 Bien

TOKIESHA

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I enjoyed that their was entertainment every night.
Séjour de 4 nuits en janvier 2024
Réponse de Impressive Resorts & Spas le 9 févr. 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

10/10 Excellent

Migdaliz Chantel Rodriguez

Séjour de 3 nuits en janvier 2024
Réponse de Natalia le 20 mars 2024
Cher client, Tout d'abord, merci d'avoir choisi Impressive Punta Cana et d'avoir partagé votre expérience avec nous. Nous sommes heureux de savoir que votre séjour au resort a été positif et que vous avez pu profiter des installations et du service amical de notre équipe. Nous sommes impatients de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,Impressive Resorts & Spas

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
room need to be up date and the tv was no good
Séjour de 6 nuits en janvier 2024
Réponse de Impressive Resorts & Spas le 9 févr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,

2/10 Horrible

Helena

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Staff was very rude, couldn’t book any reservations at inclusive restaurants entire time there because they save reservations for premium members. Golf carts constantly running around almost running people over. Got harassed every time left room either by people trying to sell membership or by vendors non stop. Very loud every night music goes on til 2-3am nonstop. Beach is very small and over crowded and they treat guests differently depending if your a member there will not go back!!
Séjour de 4 nuits en janvier 2024
Réponse de Impressive Resorts & Spas le 9 févr. 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,