The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.
Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for âremodelingâ. âHotâ breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or youâll be in for a disappointing experience.
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the âgrab and go breakfastâ was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.
The app said 7/10 but the picture were NOT accurate. The pool/splash pad was out of order. The workout room out of order. The phone in our room was broken. We needed a pool with 4 kids to entertain so that was really disappointing. The outside was dark and creepy looking like an abandon nursing home. Didnt look like the pics.
Great price. Housekeeping needs attention. The room was spacious but was not cleaned well. The bed was made messy. There was hair on the floor in bathroom, tub and faucets were outdated and room had no towels. But the plus was it was half the price then surrounding hotels and restaurants were not far from property