4/10 Médiocre
valerie
Voyage en couple
8 sept. 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I would give the studio in this location four stars but our visit was decimated by poor communication from the property management group and difficulty accessing our unit on arrival. The property management group uses standardized texts to communicate. However their responses to return texts are impersonal (ie. see details in your email) to nonexistent. There was also a disconnect in them recognizing that I had sent in the required contract several days in advance. And they kept repeatedly texting me that all guests MUST sign the contract. We were not able to access the unit until an hour after our agreed arrival, even though I called the contact person almost an hour ahead. There was music nearby with a loud base beat keeping me up one night. Parking is not clearly defined and we had to ask a neighbor to move a vehicle to park close to our unit. Another interesting standardized text was received at 11 PM in our small studio unit waking us up to remind us of the checkout procedures for the next day. I had multiple communications as I reserved on Expedia, the property is listed under VRBO, a group called Evolve manages these reservations and the property is not managed by an owner but an impersonal group. Way to many parties involved.
valerie
Séjour de 3 nuits en septembre 2021