Hôtel près de Pittville Park (Cheltenham)

« Dreadful communication, I emailed a query 3 days prior to arrival & had no response. The night before arrival I got an email saying I hadn’t paid. I’d not received a request for payment. The payment link was still not sent and on the morning of arrival I got another email saying I’d not paid shortly followed by yet another demand. Eventually they sent the link & I got instructions for entry. I arrived and sent a message asking for a parking permit. No reply for 34 minutes by which time I’d...

« Beautiful hotel, super friendly staff, great location🙏 »

« Lovely hotel, pleasant staff. Good bar downstairs & lively gin & juice »

« clean room, clean property, friendly staff, good breakfast, next to petrol station with grocery store - good location »

« Endroit correct - pas plus »

« Chambre petite et bcp trop chaud - petit déjeuner bien mais trop de Plats non disponibles »

« Very understaffed - staff that are employed are expected to do everyone’s job »

« Très bon accueil Bon séjour »

« Was not provided with an access code. When I managed to contact the property manager they claimed no personal information was forwarded to them, ie; phone number or email from Expedia. I had to enlist the help of a nearby business to contact them 3 hours after the check in time. If Expedia doesn’t forward details why would you continue to use them as booking agents. Property was close enough to train station and quite location, front door was often not secured from the street »