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Avis sur Howard Johnson by Wyndham Phoenix Airport/Downtown Area

2 out of 5
Howard Johnson by Wyndham Phoenix Airport/Downtown Area
4120 E Van Buren Street, Phoenix, AZ

Avis

4,4
Note des voyageurs de 10 (Excellent), d’après 67 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 122 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 171 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 216 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 424 avis sur 1000." "

4,8/10

Propreté

5,6/10

Personnel et service

4,2/10

Équipements

4,2/10

Infrastructures et conditions de l’hébergement

3,6/10

Écoresponsabilité

Avis

4/10 Médiocre

JOELLE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de rikiki le 10 mars 2019
Thanks for the review!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Il y avait de l'eau chaude c'est le plus impressionnant... - Pas ou peu de wifi dans la chambre. - Mal propre - Serviettes de douche tachées et douteuse - Zone fumeur à côté de la chambre et odeur de cigarette dans la chambre - Propreté très négligée - Aspect général de la chambre - Déjeuner compris, pas vraiment de déjeuner, très limité
Séjour de 1 nuit en décembre 2018
Réponse de rikiki le 25 déc. 2018
We apologize for any inconvenience in your stay. We will do our best to address these issues. Thanks

2/10 Horrible

Jenice, Benson

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

2/10 Horrible

Mario

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was closed down terrible area very unsafe for my wife.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 4 nuits en juin 2023

8/10 Bien

Kelli

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
👍
Nice place, maybe need to get new beds, my back was killing me after shelling there, but otherwise it was great!
Séjour de 2 nuits en juin 2023

8/10 Bien

Mark

Séjour de 2 nuits en juin 2023

8/10 Bien

Damian

Séjour de 1 nuit en juin 2023

10/10 Excellent

Shannon

Séjour de 1 nuit en mai 2023

10/10 Excellent

Lorena

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

2/10 Horrible

Vera

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mai 2023

2/10 Horrible

David

Séjour de 1 nuit en avril 2023

2/10 Horrible

Cinthia Rosaura

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
the cleaning is terrible, they were also fixing the parking lot and we couldn't find a place to park, they didn't clean the room
Séjour de 2 nuits en avril 2023

4/10 Médiocre

Ernesto

Séjour de 1 nuit en avril 2023

2/10 Horrible

Scott

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I saw homeless people walking around the property. Bad part of town. The day I was there, they were in the middle of repaving the lot. No -parking. The front desk person was very accommodating and gave me a full refund. This is not a safe place to be or park your car...
Séjour de 1 nuit en mars 2023

8/10 Bien

Thomas

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2023

2/10 Horrible

Jeffrey

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting property! DO NOT STAY HERE>
This property is disgusting. The room smelled terribly of smoke and cigarettes. It is a run down, dirty and smelly place. Linens are cheap and stained. Walls are paper thin and you can hear everything through them between rooms.
Séjour de 1 nuit en mars 2023

2/10 Horrible

Mark

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
$176 a night. It’s a motel. The rooms are disgusting. Beds are cheap and plastic and you can’t sleep. Bathrooms are gross. Broken tiles Witt mildew. Broken outlets. No enough towels. Asking for more towels got a “Maybe” from the clerk. They close the lobby at night. So if you check in late, you have to do so while standing outside, alone, 5 feet from the street in a dangerous neighborhood. The walls are paper thin. You can hear entire conversations of your neighbors at regular speaking volume. The parking lot is busted. There is literally nothing redeeming about this dump. And for all this, tbh charge about $200 a night.
Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2023

2/10 Horrible

Fatima

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a confirmation number. We called from the airport to say the flight was late and we were on our way. They said as long as we got there before the night audit, it would be fine. We got there around 1:30am. Kevin the man on the desk said he had no rooms and had given our room away! He also did NOTHING to help us and cancelled our reservation in front of us. Expedia sucked. Howard Johnson sucked. Wyndham properties who were also contacted for assistance sucked. Overall worst experience ever. Never in all years of travelling has a hotel given away a room when it was reserved and confirmed.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Justin

Voyage en groupe
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2023

4/10 Médiocre

Gregory

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
dump, seen better days
Séjour de 1 nuit en mars 2023

2/10 Horrible

Alejandro

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Looks like the property is more of a trap house, everything looks dirty, the water gets clogged up, toilets have stains all over, mold in the rooms.
Séjour de 1 nuit en mars 2023

2/10 Horrible

Kyna

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nasty!!
Have to request clean towels and linens since they only clean every 3 days! Some sort of bugs in one of the beds. Room stunk
Séjour de 1 nuit en mars 2023

2/10 Horrible

Heather

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
When we checked in they gave us keys for a room that hadn’t been cleaned yet. So they took us to a different room and that room was on the 2nd floor and in multiple spots on the floor it felt like we were going to fall through. The safety lock on the door didn’t work either. Will never stay here again
Séjour de 1 nuit en mars 2023

2/10 Horrible

Rosa

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
221-222-223 bathrooms were all dirty, could not tell if sheets in all 3 of our rooms were clean. broken soap dish and tubs would not drain. shower heads are clogged so only part of the jets worked (needless to say we ended up going to truck stop to shower) had keys programed to one of our rooms (223) re done 7 times. night audit said only boss can change batteries that's why they did not work. we traveled 9 hrs to attend the world baseball series and could not find another hotel within a 2.5 hrs radius of phoenix (only 1 night stay). we would of been better sleeping in our car in an alley than in this place. we had to use our traveling blankets to lay down on the beds (checked for bed bugs and found none. THAT WAS THE ONLY GOOD THING ABOUT THIS PLACE. Pool was advertised as open, and it had a chain around gate. i have tried multiple times to call property management to get a refund and oddly enough manger is never in. the outside trash container on the right side of property has a family of mice living inside. they gave me a good scare.
Séjour de 1 nuit en mars 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Scary Bathroom
The hotel air conditioner in the room did not work. The bathroom was scary. The shower curtain looks like someone stepped all over it with muddy shoes. The floor tiles were lifting and the shower head had mold or something all over it. I was afraid to turn it on.
Séjour de 1 nuit en mars 2023

2/10 Horrible

Minesh

Séjour de 1 nuit en mars 2023

10/10 Excellent

RICHARD

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was never cleaned! Even after I made a verbal request on day three of both the front counter and cleaning staff on my floor. No clean sheets No clean towls
Séjour de 6 nuits en février 2023

2/10 Horrible

victor

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2023

2/10 Horrible

Gregory

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I grew up in Florida & had fond memories of stopping at Howard Johnson hotel’s & restaurants. To have the name Howard Johnson (& Wyndham) on this awful place is a travesty. For Orbitz to even represent it is sad. The most awful place I’ve ever stayed. We got stuck in Phoenix as our flight couldn’t land in Albuquerque which was our destination. Was relying on Orbitz & a long ago memory of H.J. Both failed us.
Séjour de 1 nuit en février 2023

2/10 Horrible

Brittney

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bugs. Dirty linen
Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Lawrence

Les points faibles : Propreté
Séjour de 1 nuit en février 2023

6/10 Satisfaisant

RACHEL, Clarksville

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The bed was clean and fairly comfortable. The gentleman at check-in was nice enough. The rest of the room was disgusting. The cleaner smell was so strong when we walked in, with both instantly got headaches. The floor was sticky. We propped open the door and mopped with a wet towel to it wouldn’t smell so strong. The towel turned black! Baseboards look like they had never been cleaned. The shampoo/soap is clearly topped off instead of replaced since the labels were completely gone or peeling off. Most of the outlets didn’t work, including the the blow dryer was hooked up to in the bathroom. Channels on the TV wouldn’t change. Room in general disrepair. Walls are paper-thin and I’m pretty sure people were making drug deals outside all night. We could hear everything all around us as if there were no walls at all. Never staying here again.
Séjour de 1 nuit en novembre 2022

2/10 Horrible

felix J

Séjour de 1 nuit en avril 2022
Réponse de Kevin le 1 mai 2022
Sorry for inconvenience caused to you, please reach out to exactly what went wrong with your stay.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
I felt unsecure the minute my family and I arrived to this place, there were suspicious people in the parking lot, one of them passing out in a bench, and the room OMG it was dirty.
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 30 avr. 2022
Sorry for the inconvenience caused to you, we will take serious action against this as soon as possible.

2/10 Horrible

Charlotte

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Website said free Shuttle Service, no Service. Sheets on bed Were not changed and filthy. Lock on door did not work properly. Condition of property Unacceptable.
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 17 avr. 2022
Sorry for the inconvenience caused to you. We have stopped shuttle services due certain uncircumstances.

8/10 Bien

Christina

Séjour de 1 nuit en avril 2022
Réponse de Kevin le 1 mai 2022
Sorry for inconvenience caused to you, please reach out to exactly what went wrong with your stay.

2/10 Horrible

Robert

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Howard Johnson airport the worst stay in America
This hotel is one of the dirtiest uncomfortable hotel ever you shouldn’t promote it was the worst
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 1 mai 2022
Sorry for inconvenience caused to you Please reach out to us as exactly what went wrong with your stay.

2/10 Horrible

Eric

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stay as FAR AWAY AS U CAN BED BUGS
We didn’t even end up staying at this run down hooker hotel my wife and I along with my 4 year girl arrived at the location rite away I could tell it was gunna be something that would cause us not to want to stay the place had people hanging around looking like they where up to no good when we first opened the door the first thing I noticed is the light switch didn’t work I tried another light it had no bulb and was broken hanging down pictures where taken then we realized that the bed was not only sloppy made but there where 3 small food stains that where fresh not washed I guess and the pillow case had dirt marks on it the bathroom had hair in the tub and there was a piece of wood as a divider in the room that was not properly installed because it was coming off the wall and so we went to tell the guy at the office he gave me another room and this next room was even worse we walked up the the new room and the door was already opened it to had no light working from the switch when u first walk in the curtain had a big slice in them and the bed we lifted the sheets had a huge yello pee stain on them and there was a exposed electrical wire hanging out the wall to top it off and this next this made us all run from the room there was a huge bed bug that had jumped on to my hand as I was standing by the tv with my hand on the dresser I was able to tell right away it was infact a bed bug I’ve seen them before I took off and thanked the guy at the desk who was very nice and we left
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 30 avr. 2022
Sorry for the inconvenience caused to you. We have addressed the issues and we look forward to hosting you again in future.

2/10 Horrible

Kevin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dump! Don’t book
Went to check in and had a gentleman behind me in line tell me to check room because his was dirty, went ahead and checked in, found my room had front window wide open, looked as though somebody had been staying in room. Light switch in room wouldn’t work, room was dirty and toilet was running when I did my room inspection. Went ahead and returned keys and asked for refund which I haven’t received, and I left hotel.
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 10 avr. 2022
Sorry for the inconvenience caused to you. We are currently investigating the issue and we will addressing it as soon as possible.

8/10 Bien

Xenia

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It need better work on the rooms.
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 9 avr. 2022
We will address this as soon as we can.

2/10 Horrible

Michelle

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is the dirtiest nastiest place ive ever seen. Id sleep on the ground b4 using this place!! Took forever to check in, gave us wrong room number, curtains were shredded, head of bed was 6 inches lower than foot of bed, bathroom had hair all over and i paid for a non smoking room but the room i got was so smelly felt like i was living in an ashtray! DISGUSTING
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 9 avr. 2022
Sorry for the inconvenience caused to you. We are currently investigating the issues which you have mentioned over here, and we assure you that we will be addressing them as soon as possible.

6/10 Satisfaisant

Kevin

Voyage en groupe
internet was not good
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 9 avr. 2022
Sorry for the inconvenience caused to you.

4/10 Médiocre

Katrina

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Upon arriving the check in process was quick. The room appeared OK. The bathroom ceiling was full of dust bunnies and the sink faucet was not attached. The air conditioner did not function properly and when it ran for the brief time that it pushed out cold air it sounded like an air compressor. It would run for about 1 1/2 minutes and then shut off and blow out warm air. The towels were very stained and may or may not have still been dirty. You could see light come in underneath the entry door of the room. It smelled like the room had been smoked in for years. There were people banging on the doors to the rooms around us very late into the evening. It looked as if some of the guests were permanent and not just there for a short visit. Overall I was not impressed and would not recommend staying here.
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 10 avr. 2022
Sorry for the inconvenience caused to you. We are currently investigating the issue and we will addressing it as soon as possible.

10/10 Excellent

Rodolfo

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The decoration definitely makes the room look nicer but The facility is needing an upgrade and some fixing
Séjour de 1 nuit en avril 2022
Réponse de Kevin le 10 avr. 2022
Thank you so much for positive response Rodolfo, yes we will be addressing that as soon as we can

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very disappointing. Hotel more like a motel, dirty room had a bad smell. AC did not work smelled like burnt hair, toilet didn’t flush.
Séjour de 3 nuits en avril 2022
Réponse de Kevin le 10 avr. 2022
Sorry for the inconvenience caused to you. We are currently investigating the issue and we will addressing it as soon as possible.

2/10 Horrible

MICHELLE L

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2022