2/10 Horrible
Sarah M.
10 juin 2025
Les points faibles : Propreté
Expect the Unexpected
Upon our arrival to the rented unit we noticed that the temp inside was about the same as the outside temperature 90 degrees. After turning on the A/C for 15minutes the temperature only went down by 1 degree. We called in and were told right away that there was another unit with a working A/C in the next building. So we lugged our bags over to the next unit which was also 90 degrees but once the A/C kicked in the temperature dropped substantially. So even though the unit was slightly smaller we decided to take it as the day was waning away. The unit was dirty, floor was filthy and the bathroom tub was dirty also.....but the worse was yet to come. After dinner we returned to the unit and got ready for bed. Mind you the reservation was for 3 adults, a child and an infant. We needed to use the pull out couch, but there were no sheets or bedding for it then butthey did send some over after we called. During the night we discovered that the sofa bed frame was bent and I rolled over and actually fell into the area under the sofa. I am a senior and had to rely on my daughters to pull me out from the bowels of this sofa bed in the middle of the night. It was a horrifying experience. Turned out that I had to sleep on the thin mattress on the floor for the remainder of our stay. I was never so happy to sleep in my own bed once I got home. Aside from these things it just seems that the company that manages these cozy suite units makes little effort to make your stay enjoyable.
Sarah M.
Séjour de 2 nuits en juin 2025