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Avis sur Country Inn & Suites by Radisson, Mesa, AZ

2.5 out of 5
Country Inn & Suites by Radisson, Mesa, AZ
6650 E Superstition Springs Blvd, Mesa, AZ

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 392 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 310 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 143 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 71 avis sur 1001." "

8,0/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

2/10 Horrible

Benjamin

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Dont stay here!
Séjour de 6 nuits en mai 2024

4/10 Médiocre

Janis

Les points faibles : Infrastructures et conditions de l’hébergement
I didn’t like how we were told we could check in at 3:00. Arriving back at hotel we were told it would be $20 to check in before 4:00. Also the “easy” chair in our room-the material on the arms was torn a lot. Rug was filthy and I wore flip flops the entire time.
Séjour de 1 nuit en mai 2024
Réponse de Chap le 27 mai 2024
Good morning Janis, we appreciate you for choosing our hotel and apologize for any inconveniences. Thank you for your review and feedback, have a great day!

8/10 Bien

Tonya

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was nice but dated. The air conditioning was extremely loud and had a hard time keeping the room cool. The staff on the other hand were fabulous!
Séjour de 1 nuit en mai 2024
Réponse de Chap le 26 mai 2024
Goodmorning Tonya, we appreciate you for choosing our hotel and do apologize for that inconvenience. Thank you for your review and feed back. Have a great day!

4/10 Médiocre

jim, Farmington

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It’s just a typical older hotel that need a deep clean and some updates. The location is good for food and access to the area but with it comes a lot of road noise. Room cleaned by request only.
Séjour de 2 nuits en mai 2024
Réponse de Chap le 26 mai 2024
Good morning Jim, we appreciate you for choosing our hotel. Thank you for your review and feedback!

2/10 Horrible

Tom

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room was advertised to have airport shuttle. This, the reason we booked. Their shuttle was down. After no recovery plan They said they would get us a ride to airport. It never showed up. One of the workers ended up taking us and another couple in his vehicle. The room furnishing were terrible. Ripped chairs, drapes, stained carpet, dirty walls with paint missing. They ran a loud motor outside our room for 2 hours. Said it was a power washer at 6 pm.The thermostat on the wall was broken and couldn't adjust temp. with it. It was probably the worst experience in a hotel ever. Would like a refund but not hopeful that would happen. I would never,ever, recommend this place to anyone.
Séjour de 1 nuit en mai 2024
Réponse de Chap le 25 mai 2024
Hi Tom, thank you for your review and feedback.

4/10 Médiocre

paul

Voyage d’affaires
Old outdated hotel.
Séjour de 1 nuit en mai 2024
Réponse de Chap le 22 mai 2024
Good morning Paul we do apologize about your experience and are working on that for your possible next stay with us, thank you for your feedback and have a good day.

10/10 Excellent

DeeAnna

Voyage en famille
My stay did not go as planned due to a misunderstanding but the staff were truly exceptional in their kindness and understanding of the problem and helping me find a solution.
Séjour de 1 nuit en mai 2024
Réponse de Chap le 16 mai 2024
Goodmorning Deeanna thank you for choosing our hotel and truly apologize about the inconvenience. We'll work on that with the staff to make your stay with us better in the future. Have a good day!

8/10 Bien

Bryan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de FRONT DESK le 18 mai 2024
THANK YOU FOR THE POSITIVE REVIEW.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Chap le 22 mai 2024
Good morning Chris, thank you for your review and hope to see you again :) Have a good day

10/10 Excellent

Terry, Athens

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel. Very clean and updated. Great value
Séjour de 1 nuit en mai 2024
Réponse de FRONT DESK le 18 mai 2024
THANK YOU FOR THE POSITIVE REVIEW. WE STRIVE TO MAKE EVERY GUEST HAVE A GREAT EXPERIENCE.

10/10 Excellent

Marilyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Chap le 22 mai 2024
Good morning Marilyn, we appreciate you for choosing us and thank you for your review. Have a great day

10/10 Excellent

Herman

Voyage en couple
Les points forts : Équipements
A great area, accessible to majy restaurants and felt very safe
Séjour de 1 nuit en avril 2024
Réponse de Chap le 22 mai 2024
Good morning Herman, we are glad to hear that you had a pleasant stay. We appreciate you for choosing us and hope to see you again :). Thank you for your review and have a great day!

2/10 Horrible

Ellen

Les points faibles : Propreté
Séjour de 6 nuits en avril 2024
Réponse de Chap le 22 mai 2024
Good morning Ellen, we appreciate you for choosing and and thank you for your review. Have a good day

10/10 Excellent

Donald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice clean room and great staff.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 25 avr. 2024
Thanks for staying with us! We are happy you enjoyed your stay!

10/10 Excellent

Thomas

Great location lots of places to eat close by
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 24 avr. 2024
Thank you for staying with us and leaving your feedback! We are happy to hear you enjoyed your stay and look forward to having you stay with us again.

10/10 Excellent

Viola

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were under the influence that the airport shuttle would pick us up from the Sky Harbour airport. When I called to book the shuttle I was told it only went to the East Gate airport. That was a disappointment as it meant we needed to book Uber for transportation. I felt that was false advertising as it should have been mentioned in the list of amenities.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 24 avr. 2024
Thank you for leaving your feedback. We apologize for any confusion regarding our shuttle service. We are working quickly to update our information on Expedia to ensure that this does not happen again. Thank you for staying with us and we hope to see you stay with us again!

2/10 Horrible

Corey

Waited for over an hour for a “shuttle” ride from the airport. Then an unmarked, shady as hell, van showed up to get me. Had to beg to get a “shuttle” ride back to the airport the next morning even though I had reserve a ride when I made the reservation. Super sketchy experience all the way around!!! Won’t be going back to this hotel, ever!!!
Séjour de 1 nuit en avril 2024
Réponse de Chap le 19 avr. 2024
Goodmorning Corey, I do apologize about that incident and will have a talk with our staff about that it sounds unusual to us as well. We thank you for choosing our hotel and hope you do consider us again to give you a better experience.

10/10 Excellent

Ranay, Crooked River Ranch

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were friendly and helpful. Clean areas and rooms.
Séjour de 1 nuit en avril 2024
Réponse de Chap le 20 avr. 2024
Good morning Ranay, we would like to thank you for choosing our hotel and appreciate your review. Have a great day!

10/10 Excellent

Beth

Voyage en famille
Les points forts : Personnel et service et équipements
Though the hotel itself shows a bit of age, shower slow to drain and pillows are a bit scarce, the room was very, very clean and the front desks was excellent. I was a bit worried after reading negative reviews but would definitely stay again.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 11 avr. 2024
Thank you for taking the time to leave your feedback! We are pleased to hear that your stay exceeded your expectations. We hope you see you stay with us again soon.

6/10 Satisfaisant

Hannah

Seemed like an upgrade or renovation would be in order
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 11 avr. 2024
Thank for for taking the time to leave us your feedback.

6/10 Satisfaisant

Laura

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We reserved at this hotel because they have an airport shuttle. When I said we would need a shuttle at 5:30 am she told me the shuttle service didn’t start until 6am. In order to insure that we got to the airport in time we had to take an Uber which cost us $36. The rooms were clean and the beds were Just OK. The sink and tub were stained and the whole room smelled like bathroom deodorizer. There were at least two restaurants just a few steps away so that was a plus. Might stay there again but only if we had a later flight time. I think they need to post the shuttle hours in their online descriptive info.
Séjour de 1 nuit en avril 2024
Réponse de Chap le 12 avr. 2024
Hi we would like to appreciate your time with us and do apologize for the inconvenience, we will work on that and make sure rooms at at their best for your next stay with us. Have a great day!

8/10 Bien

Lucas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Other then the lady at the front desk when we checked in smelling really bad of cigarettes smoke and the smell of cigarettes smoke down the hall way of our room we had a good stay at the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 11 avr. 2024
Thank you for taking the time to leave us your feedback. We hope to see you stay with us again soon!

10/10 Excellent

Megan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Although the hotel itself needs some updating, it was very clean and the friendly staff were very accommodating. We had a wonderful stay!
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 11 avr. 2024
Thank for for leaving your feedback and we hope to see you stay with us again soon.

4/10 Médiocre

Michelle

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Inside my room, the carpet was very worn and stained. There were lots of water damage marks and peeling wallpaper in the shower area. Maybe some mold. Room right next to freeway, so it was noisy. For the price, the hotel rating and the reviews, I just expected more. Breakfast buffet was standard. Not bad. Not being from the area, I chose this also based on the free shuttle from the airport. However, this shuttle is only for the Mesa airport, not the main phoenix airport. Uber ride was $55.
Séjour de 1 nuit en avril 2024
Réponse de Chap le 6 avr. 2024
Goodmorning Michelle, I want to say that we do appreciate you for choosing us and giving us a review, we plan on getting started with remodeling rooms in the future and will have a better room for you if you suggest us again. We do apologize about not being clear on the shuttle and see what we can do to improve breakfast as well. Have a good day!

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was highly satisfied with my stay there! Great staff and service!!
Séjour de 3 nuits en mars 2024
Réponse de Chap le 6 avr. 2024
Thank you for your review. Hope to see you again.

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very neat, clean & tidy property. Check in was completed efficiently by a very courteous & competent staff.
Séjour de 2 nuits en mars 2024
Réponse de Chap le 6 avr. 2024
Thank you for your review. Hope to see you again soon ;)

10/10 Excellent

Rhonda

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked having some restaurants nearby so we could walk to them
Séjour de 1 nuit en avril 2024
Réponse de Chap le 6 avr. 2024
Thank you for your review and hope to see you again soon. I also agree :)

2/10 Horrible

Audrey

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Complete disappointment overall. The room was absolutely nothing like the pictures. The couch had huge stains, the shower head was detached from the wall, and the carpet was so old it held a strange stench. It was extremely embarrassing bringing someone to Arizona for the very first time and hearing him say that it’s the worst hotel room he’s ever stayed in.
Séjour de 3 nuits en mars 2024
Réponse de Chap le 6 avr. 2024
Goodmorning Audrey, I want to thank you for choosing us as your resting spot for your first time in AZ and really do apologize for your inconveniences, we are working on remodeling some rooms and plan on being done by the end of this year if you ever consider us again. Have a good day!

10/10 Excellent

Stephanie

Séjour de 1 nuit en mars 2024
Réponse de Chap le 20 avr. 2024
Goodmorning Stephanie, we would like to thank you for choosing us and appreciate your review. Have a great day!

10/10 Excellent

Shawna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

10/10 Excellent

Julie

Voyage en famille
Service desk guy was great. He told us the secret to making the room key work. It took us about ten tries to get in the room, and we were glad the door handle didn’t fall off being as loose as it was. The room was not bad except for the dirty tub that I will not be getting into. Probably wouldn’t recommend this place.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice area
Séjour de 4 nuits en mars 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

8/10 Bien

Bart

Voyage en famille
Les points forts : Personnel et service et équipements
Property is functional and convenient, located among many eateries, but needs updating - it's a bit worn. Staff is very helpful and friendly.
Séjour de 1 nuit en mars 2024
Réponse de Chap le 23 mars 2024
Hi, we would like to appreciate you for choosing us. We're glad everything went well and will make a note on that. Hope to see you again :)

6/10 Satisfaisant

Faye

Les points forts : Propreté et personnel et service
Parts of the room, bathroom (old tub, difficult to use shower handle, scratched furniture). My room was right next to the elevator which was extremely noisy when it ran. The price was higher than I would usually pay for one night. It was spring break and I made day before reservation. I*m guessing it was all they had left. Staff was nice, efficient and very busy.
Séjour de 1 nuit en mars 2024
Réponse de Chap le 23 mars 2024
Hi, we appreciate you for choosing us to stay and do apologize about that. We will try our best to resolve these issues for your next stay with us :).

2/10 Horrible

Orson

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chicken took a while. More than 15 minutes. Counter said that the computers are down. Also the front desk attendant seat is taped up with clear tape. Looks so tacky. Looks like a very low rated hotel by having that at the front desk. Again, like I always say, don’t know why I do these Rating stuff. Nothing ever gets done. Nor do I get a letter or a call. Plus the front of the hotel the paint is peeling.
Séjour de 1 nuit en mars 2024
Réponse de Chap (Front Desk Agent) le 23 mars 2024
Hi, we appreciate you for staying with us and will make notes on that. We will try our best to fix these issues for your possible next stay with us.

2/10 Horrible

Cassidy

Séjour de 1 nuit en mars 2024
Réponse de Chap le 6 avr. 2024
Goodmorninig Cassidy, I would like to thank you for your time with us and do apologize for any inconvience you'd experience. WE will working hard to do better:)

6/10 Satisfaisant

chris

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was good for what we were looking for.
Séjour de 3 nuits en mars 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

6/10 Satisfaisant

Leta

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property is aged, staff are fantastic
Séjour de 6 nuits en mars 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

4/10 Médiocre

Heather

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 15 avr. 2024
Thank you for staying with us. We would love to hear more about your stay and areas you think we can improve.

10/10 Excellent

Dennis

Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

6/10 Satisfaisant

Lori

Voyage en couple
The shuttle is a definite plus. The lobby and outside area were very nice. The room however, was not. The mattress was horrible, the entire bathtub and shower was stained and needs to be replaced. Outdated in general.
Séjour de 1 nuit en février 2024
Réponse de Chap le 18 avr. 2024
Goodmorning Lori, we would like to appreciate you for choosing us and do plan on updating rooms this summer, thank you for your review and do hope to see you again soon. Have a great day!

10/10 Excellent

Marvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in process was quick and very professional, we had to catch an early morning flight so they adjusted their transportation schedule, they even made us a to go breakfast bag since we left before the breakfast area opened. The room was comfortable and clean.
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

6/10 Satisfaisant

Erika

Voyage en famille
Les points forts : Propreté
The rate for the property seemed high for the condition and quality of the room. We were in rm 239 and all of the fixtures and amenities seemed a couple decades old - the door car key usually only worked after 3-4 tries; the bathroom sink was yellowing and very cracked all around the drain. No plug ins for electronics, no room service provided other than garbage emptied. Breakfast was very limited and quality was mediocre, and seating very limited. Staff was pleasant at the front. We were there for a tournament, and the rate was $215, but to extend another day would have been over $300. That is a ridiculous rate for the condition the hotel is in. I would expect upgrades to all of the above if you are going to charge that rate.
Séjour de 1 nuit en février 2024
Réponse de Chap le 18 avr. 2024
Goodmorning Erika, we would like to thank you for choosing us and do appreciate your review, we do plan on remodeling our 2nd floor this summer and can look into your other issues as well. We hope to have the inconveniences taken care of and also your return as well. Have a great day!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent one night stay
Business stay. Shower curtain smelt musty like its damp all the time and not washed. Great water pressure. Plenty of places walkable to eat. If you plan on checking in early there is a $20 fee before 4pm.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

2/10 Horrible

Chelsey

Séjour de 5 nuits en février 2024
Réponse de Front Desk le 11 avr. 2024
Thank you for taking the time to leave us a rating. Please feel free to let us know where we can approve. Thank you for staying with us and we hope to see you stay with us again.

6/10 Satisfaisant

Joseph

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Breakfast was great, location was good. My door knob was broke like someone had tried to break in at some point. Didn’t get any housekeeping in the 4 nights I was here for towels or anything. Overall it was okay, just disappointed in the cost I paid for what I received.
Séjour de 4 nuits en février 2024
Réponse de Chap le 18 avr. 2024
Goodmorning Joseph, thank you for choosing our hotel and we appreciate your review although our response was pretty late, we will work on these issues and better communication for your possible next stay with us. Have a great day!

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 4 nuits en février 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

8/10 Bien

Allison

Les points forts : Propreté
Good airport shuttle
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 11 avr. 2024
Thanks for staying with us!

6/10 Satisfaisant

Denise, Green Bay

Voyage en couple
The location of this property is good however, some updating needs to be done. I can handle updating needs but when your bathroom seems like it hasn’t been cleaned that’s when I become unhappy with my choice. The bathroom toilet had urine under the seat, long black hairs in the bath tub, blood spot on the wall, and the free shampoo was already used. I would expect better for a $200 a night hotel.
Séjour de 1 nuit en février 2024