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Beoordelingen van Sheraton Philadelphia University City Hotel

3.5 out of 5
Sheraton Philadelphia University City Hotel
3549 Chestnut St., Philadelphia, PA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 507 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 300 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 101 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 1000 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

LORI

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location in the city.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Yumi, New York

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and they were very helpful.
1 nacht verbleven in mei 2024
Reactie van Brenda Robinson op 15 mei 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Joanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable beds
1 nacht verbleven in mei 2024
Reactie van Brenda Robinson op 6 mei 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcome you back soon.

10/10 – Uitstekend

Kelly, Olmsted Township

3 nachten verbleven in april 2024
Reactie van Brenda Robinson op 23 mei 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So close to UPenn but also walkable to sights and restaurants. Everyone was super nice and helpful. Room was clean and comfortable.
1 nacht verbleven in april 2024
Reactie van Brenda Robinson op 29 apr 2024
Thank you for taking the time to review your stay with us! we're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Jayce

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk staff at check in were amazing , very friendly and welcoming gave us restaurant recommendations as well !
1 nacht verbleven in april 2024
Reactie van Brenda Robinson op 29 apr 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming back soon.

2/10 – Ontzettend slecht

Mahadevan, Elk Grove Village

Reisde met familie
Negatief: Netheid, voorzieningen
They are using Same Bed spread two days even after cleaning. Vending machine not filled with coke or water all shows out of order
2 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Mahadevan,Thank you for taking the time to provide your review.Your feedback regarding the linens and vending machines is appreciated and will be reviewed by our team. We hope that you will stay with us again so we can provide you with the service you deserve.Sincerely,Nicole RamamurthyHotel Manager

10/10 – Uitstekend

Loretta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Brenda Robinson op 23 apr 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon

10/10 – Uitstekend

Deborah

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff helped me to get to the hospital.
1 nacht verbleven in april 2024
Reactie van Brenda Robinson op 22 apr 2024
Thank you very much for taking the time to review your stay with us! We're so happy you enjoyed your stay. We are wishing you and your loved ones all our best!

10/10 – Uitstekend

Deborah

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are extremely helpful, cheery and go out of their way to help you.
1 nacht verbleven in april 2024
Reactie van Brenda Robinson op 17 apr 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Kerry

1 nacht verbleven in april 2024
Reactie van Brenda Robinson op 6 mei 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcome you back soon.

10/10 – Uitstekend

Thomas

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I've stayed here several times...it's become my go to place when visiting UPenn...the people that work there are great and helpful.
2 nachten verbleven in april 2024
Reactie van Brenda Robinson op 11 apr 2024
Greetings Thomas and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 – Uitstekend

Chrissaanth

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had an excellent experience with this hotel and its staff. They let me check in early after coming from a 8 hour drive. The staff were so nice, welcoming and accommodating. They didn't have to let me check in early or let me keep my car parked after checkout because I would be out to attend a sports event. Their service went above and beyond, and would gladly stay at another Sheraton anywhere else in the world if possible.
1 nacht verbleven in april 2024
Reactie van General Manager op 10 apr 2024
Dear Chrissaanth,Thank you for taking a moment to share your wonderful review. We know the staff at Sheraton Philadelphia University City Hotel makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.Sincerely,Nicole RamamurthyHotel Manager

8/10 – Goed

Michele, LOS ANGELES

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a great location for visiting PENN. The hotel is old.
1 nacht verbleven in april 2024
Reactie van Brenda Robinson op 8 apr 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Olana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and the staff were wonderful. The restaurant in the property serves a great breakfast.
4 nachten verbleven in maart 2024
Reactie van Brenda Robinson op 8 apr 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

6/10 – Redelijk

Joanne

1 nacht verbleven in april 2024
Reactie van Brenda Robinson op 8 apr 2024
Thank you for taking the time to review your stay with us! Your feed back is important.Please let us know what we could have done to make your stay more enjoyable.

10/10 – Uitstekend

Jun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Brenda Robinson op 3 apr 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

8/10 – Goed

Lily

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall was good. Comfortable and a nice stay.
1 nacht verbleven in maart 2024
Reactie van Brenda Robinson op 2 apr 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 – Goed

Jasmin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in maart 2024
Reactie van Brenda Robinson op 1 apr 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 – Goed

Takeki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Brenda Robinson op 2 apr 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 – Uitstekend

Jun, Ellicott City

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location to visit Penn. Little dated but has clean room. Parking is tight.
1 nacht verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Jun,We're so happy to know that our prime location and clean accommodations helped make your visit that much better. Thank you so much for the perfect rating, and we hope to welcome you back to Sheraton Philadelphia University City Hotel soon. Sincerely,Nicole RamamurthyHotel Manager

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Rebecca op 25 mrt 2024
Our hotel and team are grateful for you for taking the time to share your experience! We strive to provide you with an exceptional stay and thrilled to see we delivered!

10/10 – Uitstekend

ZHIQIANG

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to rest
1 nacht verbleven in maart 2024
Reactie van Brenda Robinson op 27 mrt 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward tow welcoming you back soon.

8/10 – Goed

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing service from the front desk staff at check in and check out. A gentleman also assisted me with my luggage cart that’s wheels got stuck on the elevator. I had my hands full trying to wrangle an energetic 2 year old at the same time and it was really appreciated.
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Sarah,We appreciate you reviewing your stay at Sheraton Philadelphia University City Hotel. It was our pleasure to assist you upon arrival. Our team is always available to make your visit as seamless as possible. Come back and see us again!Sincerely,Nicole RamamurthyHotel Manager

8/10 – Goed

Nichole

Positief: Personeel en service
It was great. I didn’t like that there was no complimentary fresh coffee brewing in lobby.
1 nacht verbleven in maart 2024
Reactie van Brenda Robinson op 15 mrt 2024
Thank you for taking the time to review your stay with us!

10/10 – Uitstekend

Travis, Watkinsville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel, easy walking distance to UPenn.
3 nachten verbleven in maart 2024
Reactie van Brenda Robinson op 14 mrt 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

6/10 – Redelijk

Jun

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The facilities are outdated, and the carpet is very dirty; the windows have poor sealing, resulting in significant outdoor noise.
2 nachten verbleven in maart 2024
Reactie van Brenda Robinson op 12 mrt 2024
Thank you for taking the time to review your stay with us! We're sorry we did not meet your expectations and will be addressing our missed opportunity with the corresponding departments.

10/10 – Uitstekend

Steve

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, fun family style dining included
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Dear Steve,It's wonderful that you enjoyed our property's great location and family-style dining experience. Thank you for your positive feedback, and we look forward to welcoming you back to Sheraton Philadelphia University City Hotel for more fun!Sincerely,Nicole RamamurthyHotel Manager

8/10 – Goed

Marty

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked it all
1 nacht verbleven in februari 2024
Reactie van Brenda Robinson op 29 feb 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 – Uitstekend

Maggie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located. Very close to my daughter's dorm at Penn.
1 nacht verbleven in februari 2024
Reactie van Brenda Robinson op 26 feb 2024
Hi Maggie and thank you for taking the time to review your stay with us! We so happy your stay and look forward to welcoming you back in the future.

10/10 – Uitstekend

Maggie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Rebecca op 24 feb 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 – Uitstekend

Kimberly

Reisde met familie
1 nacht verbleven in februari 2024
Reactie van Brenda Robinson op 22 feb 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 – Goed

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The people running the property were amazing. Great location we got a suite it was a really good size. The only thing I would say is the property is a little dated so if those are your expectations, then you’re good to go.
2 nachten verbleven in februari 2024
Reactie van Brenda Robinson op 20 feb 2024
Greetings and thank you for taking the time to review your stay with us! We appreciate your feed back. We will begin our multi-million transformation this year and look forward to welcoming you back soon.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfectly good stay, very helpful staff
The property was a little on the older side, but otherwise everything was perfect. Front-desk staff was very helpful straightening out a small issue with my reservation and making it work for me. The restaurant on site doesn't have an extensive menu, at least for breakfast, but it was really fine and met our needs, plus there were a number of other places available just across the street. We had no complaints.
1 nacht verbleven in februari 2024
Reactie van Brenda Robinson op 19 feb 2024
Hi Jennifer. Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Brenda Robinson op 14 feb 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 – Goed

Melissa

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Brenda Robinson op 13 feb 2024
Hi Melissa.Thank you for taking the time to review your stay with us! We're so happy your enjoyed your stay and look forward to welcoming you back soon!

10/10 – Uitstekend

lori, Downingtown

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was very conveniently located.
1 nacht verbleven in februari 2024
Reactie van Brenda Robinson op 8 feb 2024
Hello and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Patrick

1 nacht verbleven in december 2023
Reactie van Brenda Robinson op 8 feb 2024
Hello and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Grace

Zakenreiziger, Reisde met familie
Clean, friendly staff and close to Drexel University and UPenn
2 nachten verbleven in februari 2024
Reactie van Brenda Robinson op 5 feb 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 – Uitstekend

Theresa, Harvey Cedars

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Brenda Robinson op 5 feb 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 – Goed

Kristen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beds are very soft, too soft, and hurt my back
1 nacht verbleven in januari 2024
Reactie van Brenda Robinson op 1 feb 2024
Greetings and thank you for taking the time to review your stay with us! I'm so sorry we didn't quite meet your expectations. We will be addressing our missed opportunity on property with the corresponding departments. We are looking forward to welcoming you back soon!

10/10 – Uitstekend

Theresa, Harvey Cedars

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ty at the front desk is wonderful, very accommodating.
1 nacht verbleven in januari 2024
Reactie van Brenda Robinson op 31 jan 2024
Greetings and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
I enjoyed the property and the Asian restaurant in the lobby. But my bed was saggy, and left my back hurting.
2 nachten verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Dear David,Thank you for your review! It was wonderful having you stay with us during your time in Philadelphia, and we appreciate you highlighting our great restaurant. Your feedback about the beds will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!Sincerely,Nicole RamamurthyHotel Manager

10/10 – Uitstekend

Heather

Reisde met familie
Always nice.
1 nacht verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Dear Heather,Thank you for choosing Sheraton Philadelphia University City Hotel. We're delighted that you consistently have a nice experience with us, and we can't wait to provide you with more pleasant stays in the future.Sincerely,Nicole RamamurthyHotel Manager

8/10 – Goed

Deborah, Monroe

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was there for a limited time, arriving at 10pm and needing to get to an 8:30 am meeting. Front desk staff were very nice and courteous. Would have preferred a room not next to the elevator. Appreciate being able to park overnight and pick up my car after my meeting in the afternoon. Convenient that there is a Wawa across the street.
1 nacht verbleven in januari 2024
Reactie van Brenda Robinson op 25 jan 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay. We hear you. For future stays just let us know in advance, we will do our best to confirm your room away from the elevators.

8/10 – Goed

Vinay

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Brenda Robinson op 24 jan 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

2/10 – Ontzettend slecht

thomas

Negatief: Netheid
Booked a king bed room and when I got there they said they don’t have a king bed room so gave me a double bed room not good at all bathroom was very small and not what I paid for
1 nacht verbleven in januari 2024
Reactie van Brenda Robinson op 23 jan 2024
Hello and thank you for taking the time to review your stay with us! We're sorry we did not meet your expectations and will be addressing our missed opportunity on property with the corresponding departments.

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Brenda Robinson op 22 jan 2024
Hello and thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay and look forward to welcoming you back soon!

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wawa across the street
1 nacht verbleven in januari 2024
Reactie van Brenda Robinson op 19 jan 2024
Thank you for taking the time to review your stay with us! We're so happy you enjoyed your stay. We are looking forward to welcoming you back soon!

10/10 – Uitstekend

Hongyi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is clean, convenient, safe. Lots of good restaurants nearby and really close to UPenn campus.
2 nachten verbleven in december 2023
Reactie van Brenda Robinson op 16 jan 2024
Greetings and thank you for taking the time to review your stay with up! We're so happy you enjoyed your stay and look forward to welcoming you back soon!