Hôtel près de Phare de Souter Point (Newcastle-upon-Tyne)

« We turned up to check in at around 2.30pm (3.00pm check in) and there was nobody there (reception apparently supposed to have manned from 9am-9pm). There was a side door open but when we went inside, walked through the whole ground floor and upstairs, still nobody around. Waited for over a hour, called two emergency numbers, found at the front door, multiple times…no answer. Expedia couldn’t get hold of anyone either so offered us credit to book into another hotel nearby which was appreciated....

« Hotel 1 peu vieillot. Du bruit dans les canalisations, pas de prise électrique autour du lit pour le smartphone, pièce froide. La qualité n'est pas à la hauteur du prix. L'emplacement est top. »

« Very cold greeting at check in, however , the price is good with nice b/fast. Rooms are small. »

« Friendly staff. Comfortable room. »

« bon emplacement, parking gratuit pour les résidents de l'hôtel, personnel très charmant, chambre très propre, juste la moquette de l'escalier à revoir »

« Staff were helpful and polite. The room was clean, with an excellent view. But the bed was not very comfortable, and the heating was not brilliant. The fixtures and fittings were worn and dated. Breakfast was ok, but could do with a decent coffee machine as you would find in similar setups. So in short, a potentially lovely place that just needs investment to upgrade it. »

« Lovely clean hotel, warm welcome upon arriving. Room was spotless. Breakfast both days was faultless, again staff were fabulous. Would stay again, 100% »

« Better than expected - lovely building well maintained. Very clean. »

« Clean comfortable large room but the rest of the facilities are minimal . We skipped breakfast as not much on offer »

« ras - bon hotel, clean au au pied du terminal »

« Good hotel with good comfort, but energy waste is huge »

« Property clean and convenient to Seaham. Two short flights of stairs to rooms with 3 sets of doors to go through. No lift and no help to get luggage to room. Registration at bar and staff was busy with patrons so check in and out took time. Parking on site. Security good. »