Kastelen in West Knoxville

'recent en kraaknet'

'I have to say customer service was awesome, room was crap after spending over $500 on crap room. Dust everywhere, walls not painted, doors nasty, and so much more and when asked about the room I told them about it and not a single penny back tells me they don’t care about the rooms and only care for money.'

'Location was top'

'I was disappointed. We arrived late due to a long drive and traffic conditions. I did call hotel to let them know. But when we arrived the key given didnt work we had to go back to desk to get it . Very annoying when you are exhausted. 2. Room was not as advertised.3. The pull out bed was horribly uncomfortable and no sheets were provided. We had to hunt them down with staff. Not going back there.'

'Great stay.'

'Everything was amazing. Service, the room, all of it.'