3 piscines extérieures, parasols de plage
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Avis sur Silver Lake Resort

3.5 out of 5
Silver Lake Resort
7751 Black Lake Road, Kissimmee, FL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 698 avis sur 1310." "
Note des voyageurs de 8 (Bien), d’après 307 avis sur 1310." "
Note des voyageurs de 6 (Satisfaisant), d’après 155 avis sur 1310." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 1310." "
Note des voyageurs de 2 (Horrible), d’après 80 avis sur 1310." "

8,8/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

2/10 Horrible

sylvie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Il y avait des punaises de lit dans notre chambre et quand on leur a dit il on rempli un rapport et il ne mon pas rien offert pour compenser car nous étions plein de piqûre
Séjour de 2 nuits en mars 2024
Réponse de Resort Management le 24 mars 2024
Thank you for sharing your review with us. We apologize for not meeting your expectations during your stay at our resort. We take your feedback seriously and deeply regret any inconvenience you experienced. Your comments will be thoroughly reviewed by our team, and we will work diligently to address the issues you mentioned to improve our services.If you are open to giving us another chance, we would love the opportunity to make it right and provide you with a more satisfactory experience.

8/10 Bien

lise, Saint Sauveur

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres beau et beaucoup de commodité. Apportez votre café filtre et filtre.
Séjour de 3 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 15 mars 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

10/10 Excellent

keven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Près de Disney
Séjour de 2 nuits en janvier 2024
Réponse de Resort Management le 29 janv. 2024
Thank you for choosing our resort! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.

6/10 Satisfaisant

benjamin

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 10 jours
Séjour de 9 nuits en décembre 2023
Réponse de Resort Management le 2 janv. 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities.We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.Thank you for choosing our resort, and we look forward to the chance to welcome you back.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beau complexe et bien situé. Les employés à l'accueil et pour l'entretien ont tous été amicaux et avenants. Le seul élément irritant a été à notre arrivée lorsqu'on nous a demandé de rencontrer une autre personne pour nous remettre notre passe de stationnement. Il avait un pitch à faire pour nous attirer à une rencontre "sans obligation et qui nous donnerait un voyage gratuit ou une carte prépayée Visa de 150$". Son insistance a été désagréable à gérer après avoir passé une longue journée sur la route.
Séjour de 13 nuits en avril 2023
Réponse de Sharon Sedloff - Hospitality Manager le 1 mai 2023
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

10/10 Excellent

Mario, Québec

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé
Séjour de 3 nuits en mars 2023
Réponse de David - Front Office Manager le 6 avr. 2023
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Belle grande villa. Beaucoup de chaises à la piscine. Gym complet. Propre. Sécuritaire. Réseau internet parfois indisponible.
Séjour de 6 nuits en mars 2023
Réponse de David - Front Office Manager le 15 mars 2023
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

8/10 Bien

REMI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé, près des restaurant, appartement confortable et bien équipé.
Séjour de 3 nuits en janvier 2023
Réponse de Sharon Sedloff, Hospitality Manager le 4 févr. 2023
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

10/10 Excellent

Kathleen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super hôtel, on avait 2 chambres, 2 salles de bain, c’était immense et propre ! La chambre n’était las neuve mais c’était très bien. Je garde en note pour y retourner. Le seul bémol: ils tentent de nous vendre un time share après le check-in et mettent de la pression…
Séjour de 2 nuits en octobre 2022
Réponse de David - Front Office Manager le 21 nov. 2022
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback and we are delighted you had a great experience and we met all your expectations. We hope to see you back soon!

10/10 Excellent

Marc

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2022
Réponse de Patricia Ronnie, Assistant General Manager le 8 août 2022
Marc, It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback and we are delighted you had a great experience and we met all your expectations. We hope to see you back soon!

8/10 Bien

Danielle

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Site tranquille et très bien entretenu. Excellente localisation Pour Disney et petits restos peu dispendieux
Séjour de 6 nuits en mai 2022

4/10 Médiocre

Michael

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
It had a great pool
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sahara Vanessa Ramirez, Bethpage

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had the best time at silver lake Resort
Séjour de 4 nuits en mai 2024

10/10 Excellent

Alisha

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome experience great rooms
Séjour de 4 nuits en mai 2024
Réponse de Resort Management le 19 mai 2024
Thank you for your review! We're thrilled you had a wonderful stay. Can't wait to welcome you back!

10/10 Excellent

Brittani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was very friendly and helpful
Séjour de 3 nuits en mai 2024

10/10 Excellent

Paul, Sewell

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, spacious, clean & quiet environment!
Séjour de 3 nuits en mai 2024
Réponse de Resort Management le 15 mai 2024
Thank you for your review. We look forward to welcoming you back to our resort very soon.

8/10 Bien

Madona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable area and beautiful pool 👍👍
Séjour de 4 nuits en mai 2024
Réponse de Sharon S. - Resort MOD le 12 mai 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

10/10 Excellent

Indra

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed at this property many times using my parents time share. It is incredibly close to animal kingdom. We usually stay here when my daughters come for cheerleading competitions at ESPN and the girls are staying at Disney all star resorts
Séjour de 3 nuits en avril 2024
Réponse de Sharon S. - Resort MOD le 7 mai 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

10/10 Excellent

Cynthia

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mai 2024
Réponse de Sharon S. - Resort MOD le 7 mai 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

6/10 Satisfaisant

cuyler

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Lacked dining, was not updated
Séjour de 4 nuits en mai 2024
Réponse de Sharon S. - Resort MOD le 7 mai 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

10/10 Excellent

Ishwar

Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Jon

Séjour de 2 nuits en avril 2024
Réponse de Resort Management le 17 mai 2024
Thank you for your review. We look forward to welcoming you back to our resort.

10/10 Excellent

Leanna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved staying here, perfect place for our honeymoon
Séjour de 6 nuits en avril 2024
Réponse de Resort Management le 24 avr. 2024
Thank you for choosing our resort! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.

10/10 Excellent

Shavarius

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay!!
Séjour de 5 nuits en avril 2024
Réponse de Management le 23 avr. 2024
We're thrilled to hear that you had a great stay! Thank you for choosing our resort, and we hope to welcome you back again soon for another fantastic experience.

8/10 Bien

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only thing that could be imporved would be the upkeep on cleaning the 3rd pool off by its self, just a little tree fallings and bugs, but its nice that not many people use that pool so its nice to have the possibility to have a pool all to our self most of the time. Still a really great resort and i would probably stay here again
Séjour de 7 nuits en avril 2024
Réponse de Sharon S. - Resort MOD le 14 avr. 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

4/10 Médiocre

Staci

Les points faibles : Propreté et personnel et service
Séjour de 7 nuits en mars 2024
Réponse de Resort Management le 12 avr. 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

10/10 Excellent

Erika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and accomodating
Séjour de 2 nuits en avril 2024
Réponse de Resort Management le 8 avr. 2024
Thank you for choosing our resort! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.

8/10 Bien

Tatyana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The carpets in the hallway were smelly, but the rooms were clean. The pool area was nice. Lobby convenience store is super expensive. Pool bar was convenient,food is good, but the service was very slow.
Séjour de 5 nuits en mars 2024
Réponse de Resort Management le 8 avr. 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

2/10 Horrible

Erin

Voyage en famille
Les points faibles : Propreté
The rooms are dirty and run down!!! Not enough up keep.
Séjour de 7 nuits en mars 2024
Réponse de Resort Management le 8 avr. 2024
We appreciate your feedback and are genuinely sorry to hear about your less-than-satisfactory experience during your recent stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations.We take your comments seriously and will thoroughly investigate the issues you've raised to ensure they are addressed promptly. Please know that this is not the standard of service we aim to provide, and we're committed to making the necessary improvements.Once again, we apologize for any inconvenience you experienced during your stay. We hope you'll consider giving us another chance in the future to provide you with a much-improved experience.

10/10 Excellent

Michele

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
We enjoyed ourselves at Silver Lake Resort. We definitely be returning.
Séjour de 5 nuits en avril 2024
Réponse de Resort Management le 8 avr. 2024
Thank you for your review! We're thrilled you had a wonderful stay. Can't wait to welcome you back!

10/10 Excellent

keith

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing love it
Séjour de 4 nuits en mars 2024
Réponse de Resort Management le 3 avr. 2024
Thank you for your wonderful review. We look forward to welcoming you back.

6/10 Satisfaisant

Timothy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great pool and canteen. Get rid of timeshare high pressure sales.
Séjour de 3 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 3 avr. 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

10/10 Excellent

Porscha

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was one of the nicest resorts I’ve stayed at!! Everyone was so friendly and welcoming! I’ll definitely come back.
Séjour de 2 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 3 avr. 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

10/10 Excellent

Jacqueline Sue, Corcoran

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 7 nuits en mars 2024
Réponse de Resort Management le 31 mars 2024
Thank you for choosing our resort! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.

8/10 Bien

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room didn’t have many decorations. Bed sheet fitted did not fit the king size bed. Staff was awesome
Séjour de 2 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 27 mars 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

8/10 Bien

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The facility is really clean and staff are very friendly. I would recommend this place to anyone.
Séjour de 2 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 27 mars 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

8/10 Bien

Laneya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, close to everything
Séjour de 2 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 27 mars 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

4/10 Médiocre

Monique

Voyage en famille
Les points faibles : Propreté
Toilet backed- up on our last day…. It ran over with feces all over the bathroom floor. This must be in fact a normal occurrence because staff members didn’t see the urgency in the matter. They tired to convince us to be an owner but I definitely don’t regret declining any offers.
Séjour de 2 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 27 mars 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

10/10 Excellent

Miry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 27 mars 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

6/10 Satisfaisant

Michael

Voyage en couple
Les points faibles : Personnel et service et équipements
Stay was ok but when we got in the room the TV didn’t work, there were no cups for coffee maker, ice tray in freezer was broken, and we only had 2 rolls of toilet paper for a 5 day stay. When we asked the front desk for another roll they tried to charge us for it. Felt like we were being nickel and dimed at this “resort” we probably will not return.
Séjour de 4 nuits en mars 2024
Réponse de Resort Management le 24 mars 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and staff were polite and helpful.
Séjour de 6 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 23 mars 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

8/10 Bien

Carol

Séjour de 7 nuits en mars 2024
Réponse de Resort Management le 24 mars 2024
Thank you for choosing our resort, we look forward to the chance to welcome you back.

8/10 Bien

Tineal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 20 mars 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

6/10 Satisfaisant

Shannon

Voyage en famille
Les points forts : Équipements
So this property is very outdated to start with, they also immediately push the timeshare scam. The resort does offer fun stuff but then to even use the basket ball court or any amenities you must “rent” the balls to use then and play ect… also, We found a few bugs in our bed we were worried it was bed bugs and called the front desk their answer was someone can come spray it?!?! Not move us rooms or anything…and it was the bed my kids eere in so they were supposed to sleep on chemicals same day? I’d never even heard of this option before (it’s never happened to me before at a place tho either) The response was terrible and then they never even came to the room either and then lied to us about it after the fact when I called to see what happened. The rooms are old, outdated, spacious yes, seemed subpar cleanliness at best and windows are full of algae so you can barely see out of them. For the most part most of the staff was nice especially the security team. I was refunded PART of the ridiculous $100 in taxes and resort fees. But only after going to the front desk on checkout and having to ask about it only then was I given a small fee return. Overall 6/10.
Séjour de 2 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 18 mars 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

6/10 Satisfaisant

David

Séjour de 7 nuits en mars 2024
Réponse de Sharon S. - Resort MOD le 18 mars 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

8/10 Bien

Deborah

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
The room we were in was very large for the price. No housekeeping even though we paid a resort fee. We had to take our own trash out. We had an issue with a fire alarm not working around midnight. However this was taken care of in a timely manner.
Séjour de 4 nuits en mars 2024
Réponse de Resort Management le 17 mars 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

8/10 Bien

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and great for the kids
Séjour de 10 nuits en mars 2024
Réponse de Resort Management le 13 mars 2024
Thank you for choosing our resort! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.

10/10 Excellent

Calvionna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Place for kids. Have activities “ game room, movie theater, basketball court, tennis court. Me and my kids loved it. Staff is also friend & nice.
Séjour de 3 nuits en mars 2024
Réponse de Resort Management le 11 mars 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's our top priority to ensure our guests have a memorable and enjoyable time, and we're delighted that we were able to meet and exceed your expectations.Your kind words mean the world to us, and they serve as a great source of motivation for our team. We're dedicated to providing exceptional service and creating a welcoming environment for all our guests, and your feedback lets us know we're on the right track.If there's anything else you'd like to share or if you have any suggestions for how we can make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back and provide another outstanding experience. Thank you for choosing us, and we look forward to serving you again in the future!

4/10 Médiocre

Sylvie

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My husband and I stayed at this property last year in a one bedroom villa; it was clean bright and spacious. This year we also reserved a one bedroom villa. The room we got this year was dark, dingy, much smaller with a terribly stained carpet. Not planning to return!
Séjour de 4 nuits en février 2024
Réponse de Resort Management le 10 mars 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

8/10 Bien

Bernice

Voyage en couple
Les points forts : Propreté et équipements
Safe and clean. Staff friendly.
Séjour de 13 nuits en février 2024
Réponse de Sharon S. - Resort MOD le 9 mars 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!