This property was in a nice, gated, (busy!) neighborhood. The house itself was beautiful - the decor was nice, the fun in the garage was great, the beds were comfortable, onsite laundry was a plus, and we loved having so many bathrooms and space to spread out.
We had some very frustrating moments that couldâve been easily prevented with better communication. We never received a check-in email, and Iâm used to the check in instructions just being within the app when Iâve started at other properties so I didnât realize we didnât have them til we were already very close to the property after spending 13 hours in a car and after 10pm, so we had to wait for the âemergencyâ contact. It took the person 15 minutes to find the door code. They said I shouldâve received a check-in email, so I asked if they could just resend it if it was that simple, but they said they couldnât find it. During the course of the stay we had two other situations arise where we had a question about the property and it took servers email exchanges to get our answer which wasted a lot of time. They did refund 2 days of pool heat since that was one of our complaints, which was nice but it didnât change the fact that we couldnât use the pool for two days. And once we could, it looked like it hadnât been cleaned for quite some time. Also, there was only 5 rolls of toilet paper,
one roll of paper towels, and one serving of coffee provided for 7 people so we had to go to the store, which we wouldnât have expected to have to do at a place that claims to be âluxuryâ. Maybe this would be different in non-covid times, but again, this is a point that wouldâve been nice to have been communicated ahead of time so we could bring it along instead of having to make a late night wal-mart run.
Overall, I would still definitely book this place again, but I would make sure I got the check in instructions, ask them ahead of time if they indeed got the pool heat turned on in time for us to actually enjoy it, and ask for a full list of what is and isnât provided. These are topics I wouldnât expect to have to think through if the property is being managed well. This property certainly has the potential to be a top-rated place, but the kinks need to be worked out.