This was my 4th stay at Encore Reunion. There are both good and bad parts to this story, but unfortunately the entire operation has gone downhill. The staff, like Sarie, were great considering what they had to work with. The house was "okay", but nothing like previously provided and definitely not as pictured! Be wary that they don't show your actual house before you book!! Carpets were dirty, very very worn and smelled bad. At the end, when we removed sheets, as they require, we found the mattress cover had urine stains. The pool lounge furniture was rotten, moldy cushions that were falling apart. Management responded by trying to pressure wash them, but that didn't resolve anything. We asked them to remove it so it wouldn't ruin our pool pics and that took 3 days. The kitchen had 2 plastic cups for 11 ppl, hardly any other kitchen equipment- and what they did have was mismatched. When you spend $$$$ for a week, I would have expected much better. When I complained, I was given a $150 credit, which was something, but hardly compensation. At least we all loved the Encore water park. It's a lot of fun for the whole family. Just be aware that now they will close down the restaurants, pool bar and even park areas for private parties. We paid for the amenities and its bad they are closed for those paying more. Coffee shop closes at 4PM. Water park closes early, at 6, too. After years of staying here, this operation needs a huge refresh. Won't be coming back unless that happens.
