Équipement de l’hébergement

Avis sur Renaissance Wind Creek Aruba Resort

4.5 out of 5
Renaissance Wind Creek Aruba Resort
L G Smith Boulevard 82, Oranjestad

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 830 avis sur 1208." "
Note des voyageurs de 8 (Bien), d’après 218 avis sur 1208." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 1208." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1208." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1208." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Karen

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en août 2022

10/10 Excellent

Sylvain

Séjour de 2 nuits en décembre 2021
Réponse de Paul Gielen le 9 déc. 2021
Thank you for your excellent feedback as well as for your time spent with us, we appreciate it. We hope we can welcome you back!

8/10 Bien

Tamika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great stay, I was not completely happy with the food the breakfast to be exact it was not good.
Séjour de 3 nuits en mai 2024
Réponse de Renaissance Aruba le 28 mai 2024
Dear Tamika, Thank you for your feedback. We're glad to hear you had a great stay, but we're sorry the breakfast did not meet your expectations. Your comments are important to us, and we will address this with our team to improve our offerings. We hope to have the opportunity to serve you better in the future.Best regards,

10/10 Excellent

Damian Edward, Dumfries

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proximity to things to do. Great hotel to just stay in - loved the projection screen by the pool!
Séjour de 3 nuits en mai 2024
Réponse de Renaissance Aruba le 28 mai 2024
Dear Damian Edward, Thank you for your fantastic review! We're delighted to hear you enjoyed our convenient location and the projection screen by the pool. We hope to welcome you back for another great stay soon!Best regards

10/10 Excellent

Angelica, Bronx

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place to relax! So many great places conveniently close by. Great staff, beautiful rooms, highly recommend.
Séjour de 4 nuits en mai 2024
Réponse de Renaissance Aruba le 27 mai 2024
Dear Angelica, Thank you for sharing your positive experience! We’re pleased to hear that you found our resort beautiful and relaxing, with convenient access to nearby attractions. Our staff works hard to provide excellent service, and it’s great to know you enjoyed our beautiful rooms.Your recommendation means a lot to us, and we look forward to your next visit!Sincerely,

10/10 Excellent

Nishith, Worcester

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Private beach was awesome!
Séjour de 4 nuits en mai 2024
Réponse de Renaissance Aruba le 27 mai 2024
Dear Nishith, We are so happy to hear that you enjoyed our private beach! Thank you for sharing your positive experience with us. We strive to provide a perfect beachside getaway for our guests.We hope to see you again soon!Sincerely,

10/10 Excellent

Laureana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I absolutely enjoyed our stay. I hosted an event and coordinating via long distance was exhausting, Sue (event coordinator) made my vision a reality. Will be coming back soon. The food at the Renaissance is 10/10.
Séjour de 4 nuits en mai 2024
Réponse de Renaissance Aruba le 27 mai 2024
Dear Laureana,We are happy to hear that you and your family absolutely enjoyed your stay and that your event was a success. Coordinating an event from a distance can indeed be challenging, and we’re delighted that Sue, our event coordinator, was able to bring your vision to life. She will be so pleased to hear your kind words.We're also glad to know that you enjoyed the food at the Renaissance. Your high praise means a lot to our culinary team.We look forward to welcoming you back soon for another wonderful stay!Warm regards,

10/10 Excellent

Kayon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was great I felt safe and the staff were supportive and responsive.
Séjour de 4 nuits en mai 2024
Réponse de Renaissance Aruba le 27 mai 2024
Dear Kayon, Thank you for sharing your positive experience! We're pleased to know that you felt safe and found our staff to be supportive and responsive during your stay.We look forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Excellent

Yesly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great attention and service. Cesar the concierge attendant was very attentive and friendly.
Séjour de 5 nuits en mai 2024
Réponse de Renaissance Aruba le 27 mai 2024
Dear Yesly, Thank you for sharing your positive experience! We are pleased to hear that you enjoyed the great attention and service provided by our team. Cesar will be especially happy to know that his efforts were appreciated.We look forward to your next visit!Kind regards,

10/10 Excellent

Mariah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful safe clean and welcoming place the staff is very friendly
Séjour de 5 nuits en mai 2024
Réponse de Renaissance Aruba le 27 mai 2024
Dear Mariah, We appreciate your kind words and are delighted that you had such a positive experience with us. It's great to hear that you found our resort beautiful, safe, clean, and welcoming. Our friendly staff always aims to make our guests feel at home.We look forward to your next visit!Best regards,

10/10 Excellent

Anoosh, Rockville Centre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was so happy with this property and my overall trip. I celebrated my birthday as a solo trip and it was the perfect vacation. Hotel staff is very friendly, accommodating, professional, food and drinks were delicious, my ocean view room @ marina hotel was amazing! The private island was the best escape every morning, spent my days there ... Best accommodations overall , I cannot say one bad thing it is true that Aruba is one happy island. Will be going back next year and staying @ Renaissance Marina tower again,
Séjour de 5 nuits en mai 2024
Réponse de Renaissance Aruba le 22 mai 2024
Dear Anoosh, Thank you for your wonderful review! We're thrilled you had a perfect birthday trip and enjoyed our friendly staff, delicious food, and your amazing ocean view room. We're glad you loved the private island escape and had a fantastic overall experience.We look forward to welcoming you back next year at the Renaissance Marina Tower.Best regards,

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our second time at the Renaissance Wind Creek and we will be going back again! The food is always delicious and fresh. The cabana guys are fantastic - especially Ludwig and Andrew! Jelle at LG steakhouse was a joy to have as our server. Abbi at Papagayo was the best! And Maria and Nicholas at Renaissance Island were always able to bring us what we wanted. The staff and grounds are top notch. Our favorite destination by far.
Séjour de 4 nuits en mai 2024
Réponse de Renaissance Aruba le 20 mai 2024
Dear Daniel,Thank you for your loyalty and kind words! We're thrilled you enjoyed the delicious food and fantastic service from our team, including Ludwig, Andrew, Jelle, Abbi, Maria, and Nicholas. Your praise means the world to us. We can't wait to welcome you back for another unforgettable stay!Best regards,

10/10 Excellent

Arnela, Saint Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Renaissance Aruba le 20 mai 2024
Dear Arnela, Thank you for awarding us a flawless 5 out of 5 rating! Your feedback is invaluable, and we're thrilled to have provided you with an outstanding experience. We're eagerly awaiting your return for more memorable moments!Best wishes,

10/10 Excellent

Rebecca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Renaissance Aruba le 20 mai 2024
Dear Rebecca, Thank you so much for the fantastic 5 out of 5 rating! We're thrilled to hear that you had an excellent experience with us. We appreciate your support and hope to welcome you back soon!Best regards,

10/10 Excellent

Lynette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This a great property with friendly staff and good food. Access to Flamingo Island makes the stay even better!
Séjour de 4 nuits en mai 2024
Réponse de Renaissance Aruba le 20 mai 2024
Dear Lynette, Thank you for your kind words! We're thrilled to hear that you had a great experience at our property and enjoyed the friendly staff and delicious food. We're delighted that access to Flamingo Island enhanced your stay even further.We look forward to welcoming you back soon!Best regards,

8/10 Bien

Stephen, brookfield

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
We thought that the constant "beat" music should be evening fare... more sedate music for morning and afternoon.
Séjour de 3 nuits en mai 2024
Réponse de Renaissance Aruba le 20 mai 2024
Dear Stephen, Thank you for your feedback. We appreciate your suggestion about the music and will consider more relaxing options for the morning and afternoon.Best regards,

10/10 Excellent

Jannette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Nice clean property. Good dining options although we onky ate in the hotel twice. Pool area is a bit small and only a couple of lounge chairs. People are out claming the chairs as early as 8am. Private island makes up for it. Awesome to see the flamingos walking around. Go early if you want to get a good spot with a umbrella. Definetly reccomend!
Séjour de 5 nuits en mai 2024
Réponse de Renaissance Aruba le 20 mai 2024
Dear jannette, Thank you for the positive feedback! We're glad you enjoyed your stay, the clean property, and the dining options. We'll work on improving the pool area availability. Delighted you liked our private island and the flamingos. We hope to welcome you back soon!Best regards,

8/10 Bien

Julian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff members are wonderful!!! Such excellence customer service! They were very knowledgeable, respectful, and patient. They make you feel like family.
Séjour de 3 nuits en mai 2024
Réponse de Renaissance Aruba le 16 mai 2024
Dear Julian, Thank you for your wonderful review! We're delighted to hear that our staff provided excellent customer service and made you feel like family. Your kind words mean a lot to us and will be shared with our team.We look forward to welcoming you back soon.Best regards,

8/10 Bien

Nekeia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was wonderful staff was very pleasant and helpful
Séjour de 3 nuits en mai 2024
Réponse de Melisa Maduro ~ Guest Service Manager le 13 mai 2024
Dear Nekeia, Thank you for your review. We're delighted to know that you had a wonderful time and that our staff was helpful and pleasant as expected. We hope you see you back soon in sunny Aruba. Warm regards,

8/10 Bien

Karan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff at the bar was not good front desk good drivers very good but the bar was awful
Séjour de 1 nuit en mai 2024
Réponse de Renaissance Aruba le 13 mai 2024
Dear Karan, Thank you for taking the time to share your feedback. We're glad to hear that you found our front desk staff and drivers to be very good. We apologize for any inconvenience you experienced at the bar and will address this with our team. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Regards,

10/10 Excellent

Destini

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay! Everything was perfect. Staff very helpful
Séjour de 3 nuits en mai 2024
Réponse de Renaissance Aruba le 13 mai 2024
Dear Destini, We're delighted to hear that you had an amazing stay with us! Thank you for your kind words about our staff. We strive to provide exceptional service, and we're glad they could assist you. Looking forward to welcoming you back again soon!Regards,

6/10 Satisfaisant

Alexis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay was perfect but they say private beach & when you get there it’s more like a lake.
Séjour de 5 nuits en mai 2024
Réponse de Renaissance Aruba le 13 mai 2024
Dear Alexis,Thank you for your feedback! We're delighted you enjoyed your stay and hope to see you again soon.Regards,

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great and so is the staff
Séjour de 5 nuits en mai 2024
Réponse de Renaissance Aruba le 10 mai 2024
Dear Jennifer, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us and that our staff contributed to making your stay enjoyable. We hope to have the pleasure of welcoming you back soon for another wonderful experience.Warm regards,

6/10 Satisfaisant

Bryan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Not worth the cost. Just pay the day pass for the private island. Staff friendly and accommodating. Food mediocre. The end.
Séjour de 3 nuits en mai 2024
Réponse de Renaissance Aruba le 10 mai 2024
Dear Bryan, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our friendly and accommodating staff. We're sorry to hear that you found the food to be mediocre and that you felt the experience was not worth the cost. Your input is valuable to us, and we will use it to improve our offerings. We hope to have the opportunity to welcome you back and provide a better experience in the future.Best regards,

10/10 Excellent

Fior

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended
Séjour de 4 nuits en mai 2024
Réponse de Renaissance Aruba le 10 mai 2024
Dear Fior, Thank you for your high recommendation! We greatly appreciate your endorsement and are thrilled that you enjoyed your experience with us. We hope to welcome you back soon for another memorable stay.Warm regards,

6/10 Satisfaisant

Allahni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Renaissance Aruba le 6 mai 2024
Dear Allahni, Thank you for your review. We value your opinion and would love to learn more about your experience to better address any concerns you may have had during your stay. If you have a moment, could you please provide additional details so we can improve our services?Regards,

8/10 Bien

Carol, Lake Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a room next to the bar and it was extremely LOUD. I thought someone was outside fighting. I wanted to relax and enjoy a quiet evening but I was unable to.
Séjour de 3 nuits en avril 2024
Réponse de Renaissance Aruba le 6 mai 2024
Dear Carol, We sincerely apologize for the disturbance caused by the noise from the nearby bar during your stay. Providing a peaceful and relaxing environment is essential to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will take immediate steps to address this issue to ensure that future guests can enjoy a tranquil experience. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.Regards,

10/10 Excellent

VITA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing place to stay
Séjour de 6 nuits en février 2024
Réponse de Renaissance Aruba le 6 mai 2024
Dear Vita, We greatly appreciate your positive feedback! It's wonderful to hear that you had a fantastic experience during your stay with us. Your satisfaction is very important to us, and we're glad to have been a part of making your visit enjoyable. We look forward to hosting you again in the future!Regards,

6/10 Satisfaisant

Maresa

Séjour de 4 nuits en avril 2024
Réponse de Renaissance Aruba le 6 mai 2024
Dear Maresa, Thank you for your review, although we're disappointed to see your rating. We're committed to providing exceptional experiences for all our guests and would appreciate any insights you can provide about where we may have missed the mark.Regards,

10/10 Excellent

luis g, Port St. Lucie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the staff on iguana beach. They ensured the guests were treated as valued visitors and always added a personal touch with friendliness and professionalism. Your check-in process needs to be improved. Stood on line for over 45 minutes before attended. Need to take a page from Puerto Rico where all hotel employees always greet passing guests with good morning/afternoon/evening. I had to initiate the greetings.
Séjour de 6 nuits en avril 2024
Réponse de Renaissance Aruba le 3 mai 2024
Dear Luis G, Thanks for your feedback! We're glad you loved our Iguana Beach staff. We apologize for the lengthy check-in process and the lack of greetings. We'll work on improving both aspects. We hope to welcome you back for a better experience next time!Regards,

10/10 Excellent

Josephine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed at Renaissance Wind Creek Aruba Resort (Ocean Side) in a suite which included a bedroom, a bathroom, half-kitchen, balcony and a living with with a pull out sofa bed. We had two pools, one with a swim up bar, and a beach lagoon. There was also direct access to a boat that brought you to their private island, Renaissance Island, where you could swim with flamingos. I think just this part made the entire resort worth it. Food and drink prices were decent, almost as much as it was outside. There was a shuttle connecting to the other property that was closer to downtown so it was convenient to get to dinner or lunch or shopping.
Séjour de 5 nuits en avril 2024
Réponse de Renaissance Aruba le 2 mai 2024
Dear Josephine, Thank you for your review! We're thrilled you enjoyed your stay at Renaissance Wind Creek Aruba Resort (Ocean Side). It's great to hear you liked our suite and amenities, especially the direct access to Renaissance Island. We're glad you found our food and drink prices reasonable and that our shuttle service made it convenient to explore downtown. We hope to welcome you back soon!Regards,

10/10 Excellent

Linda, Charlotte

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort! Staff is extremely nice and accommodating. . Private island is amazing as are the Cabanas! Never felt crowded at all. Plenty of room to relax in the sun or shade and lots of options. Pools, Lagoon or the Island!
Séjour de 5 nuits en avril 2024
Réponse de Renaissance Aruba le 2 mai 2024
Dear Linda, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay at our beautiful resort. It's fantastic that you found our staff extremely nice and accommodating, and that you had a wonderful experience on our private island and in our cabanas. We're delighted that you never felt crowded and had plenty of room to relax in the sun or shade, with plenty of options including pools, the lagoon, or the island. We appreciate your kind words and hope to welcome you back for another amazing stay soon!Regards,

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best part about this vacation was the private beach which had an adults only section.
Séjour de 4 nuits en avril 2024
Réponse de Renaissance Aruba le 30 avr. 2024
Dear Melanie, Thank you for your review! We're thrilled to hear that you enjoyed the private beach, especially the adults-only section. Providing a serene and exclusive environment for our guests is important to us, and we're delighted that you appreciated this feature. We hope to welcome you back for another relaxing getaway in the future!Warm regards,

10/10 Excellent

Rodney L

Séjour de 3 nuits en avril 2024
Réponse de Renaissance Aruba le 20 mai 2024
Dear Rodney L, Your perfect 5 out of 5 rating means the world to us! Thank you for sharing your wonderful experience. We're thrilled to have exceeded your expectations and look forward to your return!Best regards,

10/10 Excellent

Cheyenne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will be returning!
Séjour de 5 nuits en avril 2024
Réponse de Renaissance Aruba le 29 avr. 2024
Dear Cheyenne, Thank you for the fantastic rating! Your feedback means a lot to us. We'd love to hear more about what aspects of your stay you enjoyed the most so we can keep delivering great experiences.Regards,

10/10 Excellent

Shareen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Service and Staff!! Everyone was friendly and accomodating.Perfect location easy walkability and very safe!!
Séjour de 3 nuits en avril 2024
Réponse de Renaissance Aruba le 29 avr. 2024
Dear Shareen, Thank you for your kind words! We're thrilled to hear that you enjoyed our service, staff, and convenient location. Providing a safe and welcoming environment for our guests is our top priority, and we're delighted that you felt at ease during your stay. We hope to welcome you back again soon for another fantastic experience!Regards,

10/10 Excellent

Wilfred, Woodside

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Renaissance Aruba le 29 avr. 2024
Dear Wilfred, Thank you for the outstanding rating! We're thrilled you had a fantastic experience with us. We'd love to know more about what made your stay so enjoyable so we can continue providing exceptional service.Regards,

10/10 Excellent

Fang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Renaissance Aruba le 29 avr. 2024
Dear Fang, Thank you for the perfect score! We appreciate your feedback and hope to welcome you back soon.Regards,

10/10 Excellent

Bernarda Mabel De Los

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and great service
Séjour de 3 nuits en avril 2024
Réponse de Renaissance Aruba le 23 avr. 2024
Dear Bernarda Mabel, Thank you for your kind words! We're delighted to hear that you found our property clean and that you received great service during your stay.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,

6/10 Satisfaisant

Corrinne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Since we stayed here in 2022, the rooms have been renovated - they are smaller (rollaway no longer fits in King Suite bedroom), and it's louder (less soundproof from hall). The toilet faces the shower, which has a towel bar on the door, and they are now so close together that we hit our heads on the towel bar. Pool area and beach are a delight.
Séjour de 4 nuits en avril 2024
Réponse de Renaissance Aruba le 23 avr. 2024
Corrinne, Thank you for your feedback on your recent stay. We're glad you enjoyed the pool area and beach. We apologize for any inconvenience from the room changes. We'll review your comments for future improvements.If you have any more feedback or preferences for your next visit, please let us know. We hope to welcome you back soon.Warm regards,

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property allows you to be away from the crowded beaches and allows access to a private island that can’t be beat. Plenty of food options within a 2-8 minute walk.
Séjour de 5 nuits en avril 2024
Réponse de Renaissance Aruba le 23 avr. 2024
Dear Christopher, Thank you for your wonderful review of Renaissance Ocean Suites! We're delighted to hear that you enjoyed the unique experience of our property, which offers a serene escape from crowded beaches along with access to our private island.It's great to know that you found the range of food options within a 2-8 minute walk convenient. We aim to provide our guests with a variety of dining choices to suit every taste.We appreciate your kind words and hope to have the pleasure of welcoming you back for another unforgettable stay.Warm regards,

4/10 Médiocre

Luis

Voyage en groupe
Les points forts : Propreté
Renaissance Ocean Suites does not have a Gym. It does not have a beach. The island belonging to the Renaissance is full of rocks. They should take it upon themselves to clean up the rocks. Rooms are old looking and not updated. I felt like the rooms are from the 80s. Anyone looking for a beach? This place is not for you. If you wanna shop, then great, otherwise no bueno.
Séjour de 4 nuits en avril 2024
Réponse de Renaissance Aruba le 23 avr. 2024
Dear Luis, Thank you for taking the time to share your feedback about your recent stay at Renaissance Ocean Suites. We appreciate your thoughts and want to address your concerns.We regret to hear that you were disappointed by the lack of a gym and what you felt was an outdated appearance of our rooms. We'd like to clarify that we do have a gym available on the Renaissance Island, as well as another gym at the Marina Resort for guests' use.Regarding the beach, we do have a small beach area available for guests to enjoy at the Renaissance Ocean Suites and of course on our Private island. Additionally, while the island does have some rocky areas, we strive to maintain its natural beauty. However, we're glad to know you appreciated the proximity to shopping options.We hope you will consider staying with us again, allowing us the opportunity to provide you with an improved experience.Warm regards,

10/10 Excellent

Leila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent resort for our first time in Aruba! Definitely will be coming again!
Séjour de 5 nuits en avril 2024
Réponse de Renaissance Aruba le 23 avr. 2024
Dear Leila, Thank you for choosing Renaissance Ocean Suites for your first visit to Aruba! We're thrilled to hear that you had an excellent experience with us.It's wonderful to know that you enjoyed your stay so much that you're already planning to come back. We can't wait to welcome you again for another memorable stay in paradise!If you have any specific preferences for your next visit, please don't hesitate to let us know. We'll be more than happy to assist in making your return even more enjoyable.Warm regards,

10/10 Excellent

Mexaline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort is beautiful and we loved sitting at the bar enjoying drinks. We had a room at the top floor (6th floor) with an island view. The staff went above and beyond to make sure that we were satisfied with food and drinks. The free boat to Flamingo island with the resort stay was amazing as well. We loved our stay.
Séjour de 4 nuits en avril 2024
Réponse de Renaissance Aruba le 18 avr. 2024
Dear Mexaline, It's fantastic to hear you loved the bar drinks and the free boat to Flamingo Island. We can't wait to welcome you back for another great experience!Warm regards,

10/10 Excellent

Allyn, Basking Ridge

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay for families as well as couples. Hotel is beautiful and staff friendly. And the best is of course Flamingo Island!!
Séjour de 2 nuits en avril 2024
Réponse de Renaissance Aruba le 18 avr. 2024
Dear Allyn, We appreciate your fantastic review! It's wonderful to hear that your stay with us was excellent for both families and couples. Your compliments about our stunning hotel and welcoming staff are truly valued.We're thrilled that you had the opportunity to enjoy Flamingo Island, one of our most cherished amenities! We eagerly await the chance to host you again for another memorable experience.Warm regards,

10/10 Excellent

Neleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Renaissance Resort Is The Utmost BEST 5 STAR Resort . Each And Everyone Was So Welcoming , Nice , Friendly Homely And I Could Go On And On . The Hotel Is Very Clean All The Staff And Guest That I Met Was Very Nice And Friendly .The Rooms Are Very Huge And The Furniture Are Very Modern And Unique .My Suite Was On The 5 th Floor And My Room Had Ocean View , Sea View & Garden View So You Know It Felt Like I Was In HEAVEN !!! MISS ICOLYN My Houskeeper Wonderful !!! Whenever We Go On Our Days Activities And Come Back The Room Was Always Ver SPOTLESS , SPARKLING CLEAN , NEAT FRESH AND EVERYTHING WAS ON POINT. ALWAYS. We Wished We Could Have Stayed For Another Week . Everyone Was Wonderful And Treated Us With RESPECT And DIGNITY .Will Recommend Renaissance Resort To Everyone Who Wants ato Go To Aruba Anyday . There Was Nothing That I Didn't Like About My Stay At The
Séjour de 6 nuits en avril 2024
Réponse de Renaissance Aruba le 18 avr. 2024
Dear Neleen, Thank you for your wonderful review of the Renaissance Resort! We're happy that you enjoyed your stay and that everything exceeded your expectations. Your kind words about our staff, facilities, and accommodations mean a lot to us. We can't wait to welcome you back for another fantastic experience!Warm regards,

10/10 Excellent

Marcela Cristina Rugel

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff and facilities exceptional.
Séjour de 4 nuits en avril 2024
Réponse de Renaissance Aruba le 18 avr. 2024
Dear Marcela Cristina, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our staff and facilities exceptional during your stay.Providing exceptional service and a comfortable environment for our guests is our top priority, and it's always rewarding to know that we've met your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding experience in the near future.Warm regards,

10/10 Excellent

Tyanedra

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Renaissance Aruba le 15 avr. 2024
Dear Tyanedra, Thank you for your wonderful 5-star review! We're delighted that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back soon!Regards,

6/10 Satisfaisant

Eugene

Séjour de 5 nuits en avril 2024
Réponse de Renaissance Aruba le 3 mai 2024
Dear Eugene, Thank you for your feedback, it's truly appreciated. I would love to understand more about why you rated us a 3 out of 5, as your insights are valuable in helping us make any necessary improvements for future guests.Regards,

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved having access to Flamingo Beach any time we wanted. Staff was wonderful
Séjour de 6 nuits en avril 2024
Réponse de Renaissance Aruba le 11 avr. 2024
Dear John, Thank you for sharing your experience! We're thrilled you enjoyed the convenience of Flamingo Beach access and found our staff wonderful. We look forward to hosting you again soon!Regards,