Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 1306 avis sur 1665." "
10 – Excellent
1.306
Note des voyageurs de 8 (Bien), d’après 269 avis sur 1665." "
8 – Bien
269
Note des voyageurs de 6 (Satisfaisant), d’après 62 avis sur 1665." "
6 – Satisfaisant
62
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 1665." "
4 – Médiocre
18
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 1665." "
2 – Horrible
10
9,6/10
Propreté
9,8/10
Personnel et service
9,4/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
10/10 Excellent
Paul
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très très bon accueil des monsieurs quand nous arrivons en auto et qui sont aussi dans le vestibule. Très accueillant!👍👍👍
Paul
Séjour de 2 nuits en mai 2024
Réponse de Lindy, Guest Services Liaison le 12 mai 2024
Dear Paul,Thank you for posting!We are delighted that you felt "very very welcome" especially upon your arrival. As it is our sincere pleasure to have you with us here at White Oaks, we could not be more pleased that you are happy!Please come again, another cheery greeting and warm welcome await you here at WO. It is something we look forward to!Kindest regards,
10/10 Excellent
Gorkem
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorkem
Séjour de 2 nuits en février 2024
Réponse de Lindy, Guest Services Liaison le 20 févr. 2024
Dear Gorkem,Thank you for the 5 STAR Rating and for letting us know, via this, that you had a fabulous time with us here at White Oaks. We are delighted that your getaway, was all that you were hoping for and look forward to your return. It will be our pleasure to warmly welcome you anytime!Kindest regards,
10/10 Excellent
Aurore
Voyage en famille
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L accueil des personnes en entrant
Aurore
Séjour de 1 nuit en décembre 2023
Réponse de Lindy, Guest Services Liaison le 21 déc. 2023
Dear Aurore,We are very pleased to see by your 5-STAR rating that you had a wonderful time here with us at White Oaks!Thank you for letting us know that you found our team "welcoming" upon your arrival...especially as we believe that you deserve to feel happy and to have a great getaway!We look forward to welcoming you back, hopefully soon!Kindest regards,
10/10 Excellent
Luc
Voyage d’affaires, Voyage en couple
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bel hotel et chambre spacieuse. Nous avons bien aimé notre séjour. Par contre, le rapport qualité/prix du petit déjeuner est décevant.
Luc
Séjour de 1 nuit en octobre 2023
Réponse de Lindy, Guest Services Liaison le 26 oct. 2023
Dear Luc,We are very pleased to see by your 5-STAR rating and your survey that you had a wonderful time here with us at White Oaks!Thank you for letting us know that you found WO a "very nice hotel" with "spacious room". I am sorry to read that you had a less-than-ideal breakfast experience. It is my hope that our team was able to make it right for you while on property, however, if not - I would be happy to make this right should you wish to contact me at WO (I am the only Lindy here). Pleased leave a message if I am unable to get to the phone right away. I will respond to you as promptly as possible.We look forward to your next visit, to welcoming you back and to doing all that we can to ensure your complete satisfaction in each aspect of your next stay.Kindest regards,
10/10 Excellent
Nilam
Voyage en groupe
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Excellent hôtel.
Personnel très courtois, gentil et très serviable.
Je le recommande vivement.
Nilam
Séjour de 1 nuit en septembre 2023
Réponse de Lindy, Guest Services Liaison le 4 oct. 2023
Dear Nilam,It is wonderful to read that you had a 10/10, 5 STAR experience here with us at White Oaks!Thank you for noting that you find WO an "excellent" hotel and that our team is "very courteous, kind and very helpful". We could not be more pleased as we truly believe that you deserve our best!Thank you as well for your gracious recommendation. This means more than you may know to all of us here.We look forward to warmly welcoming you again, anytime! Kindest regards,
8/10 Bien
Marie-Lou, Montreal
Voyage en famille
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for a small trip to Niagara. Located between niagara falls and all the winery. Depending on the type of your trip it could be the perfect location.
Marie-Lou
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 6 sept. 2023
Dear Marie-Lou,Thank you kindly for one of the TOP Ratings! We appreciate knowing that you had a wonderful getaway with us here at White Oaks and that you found our location "perfect" for your purposes.Our team looks forward to warmly welcoming you back, anytime!Kindest regards,
10/10 Excellent
Caroline
5 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super
Caroline
Séjour de 1 nuit en août 2023
Réponse de Lindy, Guest Services Liaison le 6 sept. 2023
Dear Caroline,We very much appreciate the 5-STAR rating, and you indicating that you had a "super" time here at White Oaks. Thank you!We look forward to your return visit, anytime!Kindest regards,
10/10 Excellent
johanne
Voyage en couple
24 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle place tranquille belle ambiance près niagara fall et beau jardin bien emménager je le recommande vraiment
johanne
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 24 août 2023
Dear Johanne,It is lovely to read that you found White Oaks a "nice quiet place", "nice atmosphere" with a "beautiful garden". Thank you for your kind words, your gracious recommendation and especially for letting us know that you are 5 STAR happy!It will be our pleasure to warmly welcome you again, anytime.Kindest regards,
8/10 Bien
Sylvie
Voyage en famille
19 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon service
Sylvie
Séjour de 1 nuit en août 2023
Réponse de Lindy, Guest Services Liaison le 19 août 2023
Dear Sylvie,Thank you kindly for one of the TOP Ratings and for letting us know that you found our service "very good"! We appreciate knowing that you had a wonderful getaway with us here at White Oaks too.Our team looks forward to warmly welcoming you back, anytime!Kindest regards,
10/10 Excellent
Jean-Philippe
Voyage en famille
19 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay at this hotel
Jean-Philippe
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 19 août 2023
Dear Jean-Philippe,We are delighted to read that you had an "excellent stay" here with us at White Oaks. Your happiness matters to us as we truly wish you to have the best getaway possible while here.Warmly welcoming you again will be our pleasure!Kindest regards,
10/10 Excellent
MANON
Voyage en couple
18 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent accueil. Excellent service et très propre !
MANON
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 19 août 2023
Dear Manon,Knowing that you are happy and felt welcomed is very rewarding for all of us here at White Oaks!Thank you kindly for your 5 STAR Rating and for letting us know that you found our Resort and Spa "very clean" with "excellent" service.Warmly welcoming you again will be our pleasure!Kindest regards,
10/10 Excellent
nathalie
16 août 2023
nathalie
Séjour de 3 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 6 sept. 2023
Dear Nathalie,We are very pleased to see by your 5-STAR rating that you had a great time here at White Oaks!Thank you for choosing WO and for posting.We look forward to your next visit and to warmly welcoming you back again, hopefully soon!Kindest regards,Lindy, Guest Services Liaison
10/10 Excellent
Rene
8 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout étais comme on aime
Rene
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 8 août 2023
Dear Rene,We are delighted to read that everything was to your liking!Thank you for letting us know that you had a wonderful visit with us here at White Oaks and that you are 5 STAR Happy! We are so pleased for you.Warmly welcoming you again will be our pleasure, anytime!Kindest regards,
10/10 Excellent
Claude
6 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plus que bien
Nous passons beaucoup de temps dans les hôtels un peux partout dans le monde et nous avons été épatés du service et de l’offre de cette hôtel 5 étoiles
Claude
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 6 août 2023
Dear Claude,Wow, quite a compliment from a seasoned traveler. Thank you!It is our pleasure to take great care of you while you are with us here at White Oaks. We are very pleased that you are happy and look forward to warmly welcoming you again, hopefully many times over the coming years!Kindest regards,
10/10 Excellent
Eric
3 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellente place tranquille , tout près des chutes !!
Eric
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 4 août 2023
Dear Eric,We are delighted to read that you found our White Oaks an "excellent quiet place", close to the Falls! Thank you for your 5-STAR rating and for letting us know that you are pleased.Thank you as well for choosing WO and for posting!We look forward to your next visit and to warmly welcoming you again, hopefully soon!Kindest regards,
10/10 Excellent
Denis
Voyage d’affaires
29 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
Excellent séjour
Denis
Séjour de 1 nuit en juillet 2023
Réponse de Lindy, Guest Services Liaison le 29 juil. 2023
Dear Denis,We could not be happier that you had a 10/10 experience here with us at White Oaks and found your getaway "fantastique"!Thank you for letting us know that you had an "excellent stay" as your happiness is important to our team.We very much look forward to your return and to warmly welcoming you again, anytime!Kindest regards,
6/10 Satisfaisant
Marie-eve
Voyage en couple
15 juil. 2023
Les points forts : Propreté et personnel et service
They are renovating rooms but instead of doing it by section, it is amongst other rooms. So guess what, our room has the room in front, on one side and one in diagonal under construction that started at 8am
Marie-eve
Séjour de 2 nuits en juillet 2023
10/10 Excellent
Cédric
18 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cédric
Séjour de 2 nuits en avril 2023
Réponse de Lindy, Guest Services Liaison le 18 avr. 2023
Dear Cedric,We are very pleased to see by your 5-STAR rating that you had a wonderful time here with us at White Oaks!Thank you for letting us know.We look forward to your next visit, to welcoming you back and to doing all that we can to help you enjoy your next visit as much as this one!Kindest regards,
10/10 Excellent
Francine
Voyage en groupe
19 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était parfait. Le personnel est extrêmement courtois et attentif à nos besoins. Sejour excellent !
Francine
Séjour de 3 nuits en août 2022
Réponse de Lindy, Guest Services Liaison le 21 août 2022
Dear Francine,You having an "excellent" stay and leaving feeling welcome and cared while with us at White Oaks is our goal! Thank you for letting us know that you are happy and that you found everything "perfect"!It is our pleasure to take care of you and we are grateful to know that you found our team "courteous and attentive".It will be our pleasure to warmly welcome you back!Kindest regards,
10/10 Excellent
Mireille
Voyage en groupe
17 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
très bien situé. Restauration sur place mais dispendieux.
Mireille
Séjour de 3 nuits en août 2022
Réponse de Lindy, Guest Services Liaison le 17 août 2022
Dear Mireille,
We are pleased to see by your 5-STAR rating that you had a great time here at White Oaks! Thank you for noting that you find us to be "well located" as well.
We look forward to your next visit and hope to welcome you soon!
Kindest regards,
10/10 Excellent
Anik
Voyage en couple
8 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay at this hotel… didn’t wanna leave! The food at the restaurants was very good..
would go there again…
Anik
Séjour de 2 nuits en août 2022
Réponse de Lindy, Guest Services Liaison le 21 août 2022
Dear Anik,Thank you for letting us know that you had an "amazing" stay at White Oaks!We are delighted that you "didn't want to leave", found our food "very good" and especially that you will be back to see us again. It will be our sincere pleasure to welcome you again!Kindest regards,
10/10 Excellent
Veronique L.
Voyage en famille
4 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Veronique L.
Séjour de 2 nuits en août 2022
Réponse de Lindy, Guest Services Liaison le 5 août 2022
Dear Veronique,
Thank you kindly for your TOP-Rating and for letting us know by this rating that you had a lovely time with us here at White Oaks.
We will be delighted to welcome you back!
Kindest regards,
10/10 Excellent
ittissam
Voyage en famille avec de jeunes enfants
2 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très propre, personnel souriant et accueillant, chambre spacieuse, emplacement parfait en face de centre commercial et 15 a 20 min des chutes niagara.
Nous avons apprécié notre séjour et recommandons cet hôtel.
ittissam
Séjour de 1 nuit en juillet 2022
Réponse de Lindy, Guest Services Liaison le 3 août 2022
Dear ittissam,
We are delighted that you had a wonderful stay with us here at White Oaks and that you found our Resort "very clean" and located conveniently in the Niagara Region and across from the Outlet Collection mall.
It is our pleasure to do all that we can to help you have the best stay possible so it is rewarding to know that you found our team "smiling and welcoming"!
We will be pleased to have you back anytime and thank you so much for your recommendation!
Kindest regards,
10/10 Excellent
Voyageur vérifié
Voyage en famille
1 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en juin 2022
Réponse de Lindy, Guest Services Liaison le 3 juil. 2022
Dear Traveler,
Thank you kindly for the TOP Rating! We appreciate knowing that you had a wonderful getaway with us here at White Oaks.
Our team looks forward to welcoming you back!
Kindest regards,
10/10 Excellent
gilles
30 janv. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
gilles
Séjour de 1 nuit en janvier 2022
10/10 Excellent
diane
11 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent choix pour Niagara falls
Très bel hôtel; service courtois et professionnel; chambre spacieuse. Très bien situé pour visiter les Chutes Niagara et les vignobles.
diane
Séjour de 1 nuit en décembre 2021
Réponse de Lindy, Guest Services Liaison le 15 déc. 2021
Dear Diane,
Thank you for your TOP, Rating!
We are very happy to know that you had a fabulous getaway with us here at White Oaks and that you found our team "courteous and professional".
Thank you as well for mentioning our "great" location and spacious rooms.
We look forward to your return to the Niagara Region and to WO. It will be our pleasure to welcome you back!
A very Merry Christmas to you and yours!
Kindest regards,
10/10 Excellent
Paule
Voyage en couple
5 nov. 2021
Les points forts : Propreté et personnel et service
J’ai tout aimé, situation géographique, propreté, tranquillité et accueil
Thank you for everything
Personnel very nice- room quiet and clean. Nice hotel
Paule
Séjour de 2 nuits en novembre 2021
Réponse de Lindy, Guest Services Liaison le 9 nov. 2021
Dear Paule,
It is our sincere pleasure to take care of you while you are with us, so it is rewarding for us to know that you found our team "very nice", you room "quiet and clean" and that you found White Oaks to be a nice hotel!
We are very happy to read that you had a wonderful, 5 STAR getaway and will be delighted to welcome you back, anytime!
Kindest regards,
10/10 Excellent
marie
Voyage en famille
22 oct. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel établissement, grande chambre bien aménagée. Le petit déjeuner était parfait. Vraiment rien à critiquer.
marie
Séjour de 1 nuit en octobre 2021
Réponse de Lindy, Guest Services Liaison le 23 oct. 2021
Dear Marie,
We are delighted that you had a wonderful time with us here at White Oaks and found us to be a "very nice establishment".
It is nice to read that you found your room "large" and "well appointed" and your breakfast "perfect".
We look forward to your return and to warmly welcoming you back.
Kindest regards,
10/10 Excellent
Manon
16 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Manon
Séjour de 3 nuits en octobre 2021
Réponse de Lindy, Guest Services Liaison le 16 oct. 2021
Dear Manon,
Thank you kindly for your TOP Rating! We appreciate knowing that you had a wonderful getaway with us here at White Oaks.
Our team looks forward to welcoming you back!
Kindest regards,
10/10 Excellent
Sylvie
12 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clients du Québec
Nous avons apprécié notre séjour et recommandons cet hôtel.
Sylvie
Séjour de 1 nuit en octobre 2021
Réponse de Lindy, Guest Services Liaison le 14 oct. 2021
Dear Sylvie,
Thank you for visiting us from Quebec.
We are delighted that you had a wonderful stay with us here at White Oaks.
Thank you as well for your recommendation. We consider this, along with your TOP Marks two of the highest compliments and this is very much appreciated by all of us here at WO.
We look forward to welcoming you back, hopefully soon!
Kindest regards,
10/10 Excellent
Julie, Gatineau
Voyage en famille
12 oct. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout etait super!
Julie
Séjour de 2 nuits en octobre 2021
Réponse de Lindy, Guest Services Liaison le 12 oct. 2021
Dear Julie,
We are happy to know that you found everything during your recent visit "great"!
It is wonderful to know that you had a fantastic, 5 STAR stay and hope to have you back again, soon.
We look forward to welcoming you!
Kindest regards,
6/10 Satisfaisant
Cynthia
5 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Insonorisation
Espaces communes agréables, piscine et jacuzzi un peu désuets. Le plus grand problème rencontré est l'insonorisation des chambres, d'autant plus qu'elle était située de façon adjacentes au lobby et à un escalier et la fenêtre donnant sur le débarcadère extérieur. Impossible d'ouvrir les rideaux sans que tous les clients qui entrent à l'hotel ne voient à l'intérieur de la chambre.
Cynthia
Séjour de 2 nuits en septembre 2021
Réponse de Lindy, Guest Services Liaison le 5 oct. 2021
Dear Cynthia,
I am sorry to read that your recent getaway was short of ideal, especially as we sincerely wish for a happy, relaxing and rejuvenating stay for you.
We are glad to work with you to find a location which best suits your needs and comfort, whenever possible.
In the over 20 years that I have been with WO, I have been fortunate in not hearing of an issue regarding the room you are describing, however it may have been an extraordinarily busy time for comings and goings. Please accept my apology for any disturbance due to this.
We do hope to have the opportunity to welcome you back when things may be a little less hectic, ensuring our usual, peaceful guest experience.
Kindest regards,
10/10 Excellent
Lilia Stella
Voyage en famille
24 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lilia Stella
Séjour de 3 nuits en septembre 2021
Réponse de Lindy, Guest Services Liaison le 24 sept. 2021
Dear Lilia,
We could not be happier that you had a Top-Rated experience here at White Oaks!
Thank you for letting us know that you had a wonderful time!
We very much look forward to your return!
Kindest regards,
8/10 Bien
Hélène
Voyage en famille
10 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La propreté et salle de bain
Hélène
Séjour de 1 nuit en septembre 2021
Réponse de Lindy, Guest Services Liaison le 10 sept. 2021
Dear Hélène,
We are very happy to know that you enjoyed your time as well as your bathroom and the cleanliness here at White Oaks.
We look forward to welcoming you back again, hopefully soon!
Kindest regards,
10/10 Excellent
Sophie
1 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophie
Séjour de 2 nuits en août 2021
10/10 Excellent
Isabelle
Voyage en couple
24 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel vraiment accueillant
Isabelle
Séjour de 1 nuit en août 2021
Réponse de Lindy, Guest Services Liaison le 25 août 2021
Hello Isabelle,
You are always very welcome here at White Oaks and it is very nice to know that you felt this way during your recent stay.
We look forward to having you back again!
Kindest regards,
10/10 Excellent
MICHEL
19 août 2021
MICHEL
Séjour de 1 nuit en août 2021
Réponse de Lindy, Guest Services Liaison le 17 sept. 2021
Hi Michel,
We are delighted that, based on your TOP Marks, you had a getaway that was all you were hoping for!
We trust that you found the relaxation, fun and rejuvenation you deserve, during your visit here with us at White Oaks.
Please come back soon. We will be happy to welcome you!
Kindest regards,
10/10 Excellent
MICHEL
16 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surpris
Nous étions hésitant à prendre cet Hotel sur notre itinéraire de vacances . Mais Vraiment étonné Excellent service dès la réception Restaurant très bon et le service Excellent digne d'un grand Hötel . Chapeau à votre équipe.
Seul petit bémol les chambres devraient etre au gout du jour mais malgrès ça , toutes les attentions y sont. Seviettes wow et confort du lit excellent .
MICHEL
Séjour de 1 nuit en août 2021
Réponse de Lindy, Guest Services Liaison le 17 août 2021
Dear Michel,
We are delighted that you decided to give White Oaks a try and found our service worthy of our "great hotel".
Thank you for noting our "very good" restaurant and "Wow" quality towels and comfortable beds!
We continue with our updates and look forward to you returning to see our constant progress!
Kindest regards,
8/10 Bien
Alain
11 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alain
Séjour de 2 nuits en août 2021
Réponse de Lindy, Guest Services Liaison le 11 août 2021
Dear Alain,
Thank you for the TOP Marks and for letting us know, through them, that you had an enjoyable time while with us here at White Oaks.
We look forward to your return and the opportunity to welcome you back.
Kindest regards,
10/10 Excellent
Voyageur vérifié
Voyage en couple
30 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service, gentillesse, propreté! Tout y est! Endroit superbe non pas par son emplacement mais bien par l’expérience totale! Bravo
Voyageur vérifié
Séjour de 4 nuits en juillet 2021
Réponse de Lindy, Guest Services Liaison le 1 août 2021
Dear Traveler,
"Service, kindness, cleanliness" according to your review a "total experience", if you are looking for this kind of a getaway...and who wouldn't?
We sincerely believe that everyone deserves to experience and feel this when they are taking a break from their day to day to unwind and rejuvenate.
We are delighted that you enjoyed your time with us here at White Oaks and thank you for your lovely words, you've captured what we are hoping to deliver to you and all of our valued guests.
We look forward to welcoming you back!
Kindest regards,
10/10 Excellent
Voyageur vérifié
Voyage en groupe
28 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel était très accueillant. Très propre. Un décor superbe. Nourriture excellente.
Voyageur vérifié
Séjour de 1 nuit en juillet 2021
Réponse de Lindy, Guest Services Liaison le 28 juil. 2021
Dear Traveler,
Thank you for noting our "superb decor", "excellent food", "very clean" Resort and Spa and that you felt welcome!
We are truly delighted that you had a wonderful time with us here at White Oaks and look forward to your return!
Kindest regards,
8/10 Bien
Voyageur vérifié
Voyage en couple
26 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't not like that they don't clean the room everyday. That service should get back quickly.
I like the breakfast on the patio.
Voyageur vérifié
Séjour de 3 nuits en juillet 2021
Réponse de Lindy, Guest Services Liaison le 26 juil. 2021
Dear Traveler,
We are happy to read that you enjoyed your breakfast on the patio and your stay overall.
Our guest's and team member's health and safety remains our top priority and like you, we are anxious to get back to all of our amenities and services, as we are able to.
We look forward to welcoming you back.
Kindest regards,
10/10 Excellent
Alyssa
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, friendly staff and beautiful, clean property. Adequate parking, but can be crowded with club members.
Alyssa
Séjour de 2 nuits en mai 2024
Réponse de Lindy, Guest Services Liaison le 27 mai 2024
Dear Alyssa,It is very rewarding to know that you had a 5 STAR getaway here with us at White Oaks! Thank you for this rating, for noting our "beautiful, clean" facility and our "friendly" staff.We do have an upper lot at the side of our building and there is also the option of Valet parking should this appeal to you. I hope this helps!We will be pleased to cheerfully and warmly welcome you back, anytime!Kindest regards,
8/10 Bien
Manoj
Voyage en famille avec de jeunes enfants, Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the hotel and I think the only thing missing is buffet breakfast in the restaurants.
Manoj
Séjour de 1 nuit en mai 2024
Réponse de Lindy, Guest Services Liaison le 26 mai 2024
Dear Manoj,We could not be happier that you " loved" your recent visit and had a Top-Rated experience here at White Oaks!We do offer buffet breakfast through our LIV restaurant, please check with our Concierge or Hotel Front Desk for times and days as this does vary.We very much look forward to your return and to warmly welcoming you again!Kindest regards,
10/10 Excellent
Sanja
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sanja
Séjour de 1 nuit en mai 2024
Réponse de Lindy, Guest Services Liaison le 27 mai 2024
Dear Sanja,We are very pleased to see by your 5-STAR rating that you had a great time here at White Oaks!Thank you for choosing WO and for posting.We look forward to your next visit and to warmly welcoming you back again, hopefully soon!Kindest regards,
10/10 Excellent
Jason
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en mai 2024
Réponse de Lindy, Guest Services Liaison le 26 mai 2024
Dear Jason,Thank you for completing this survey and for the 5-STAR rating! We are delighted that you enjoyed your stay with us at White Oaks and that everything was to your complete satisfaction!We look forward to having you back and warmly welcoming you when you do!Kindest regards,
10/10 Excellent
Donna
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First class: Greeters were attentive and very friendly.
Room was clean, comfortable and roomy.
Grounds/Garden area is very beautiful and well maintained.
Amenities were abundant.
Highly recommend a stay here!
Donna
Séjour de 1 nuit en mai 2024
Réponse de Lindy, Guest Services Liaison le 26 mai 2024
Dear Donna,Thank you so much for letting us know that you had a 5 STAR, "first class" experience during your recent visit to White Oaks including with our "attentive and very friendly" greeters. We are delighted that you are pleased with your "clean, comfortable and roomy" guest room, "very beautiful and well maintained" grounds/gardens and "abundant" amenities. It is very rewarding and very much appreciated that you "highly recommend" our WO, and especially that you are happy!It will be our pleasure to warmly welcome you back hopefully again and again!Kindest regards,
10/10 Excellent
Nima
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luxury hotel, with great amenities and close to the outlet mall, Niagara Falls and Niagara-on-the-lake. The best part though was service. The place is large with many staff, but feels like a family place, where staff are ready to help and all seem happy to be there, some of them working there for decades!
Nima
Séjour de 1 nuit en mai 2024
8/10 Bien
Akito
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Akito
Séjour de 1 nuit en mai 2024
Réponse de Lindy, Guest Services Liaison le 22 mai 2024
Dear Akito,We are pleased to see by one of the Top ratings that you had a great time here at White Oaks!Thank you for completing this survey and for letting us know.We look forward to your next visit and hope you have a pleasant day!Kindest regards,
10/10 Excellent
Minseok
20 mai 2024
Minseok
Séjour de 1 nuit en mai 2024
Réponse de Lindy, Guest Services Liaison le 21 mai 2024
Dear Minseok,We are very pleased to see by your 5-STAR rating that you had a great time here at White Oaks!Thank you for choosing WO and for posting.We look forward to your next visit and to warmly welcoming you back again, hopefully soon!Kindest regards,