Terrasse/Patio

Avis sur Hilton Garden Inn Niagara-on-the-Lake

3 out of 5
Hilton Garden Inn Niagara-on-the-Lake
500 York Rd, Niagara-on-the-Lake, ON

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 675 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 242 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 48 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 1004." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Gerald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restauration assez dispendieuse par rapport à la qualité
Séjour de 3 nuits en septembre 2023
Réponse de Shakerrah- Front Desk Agent le 12 sept. 2023
Thank you for taking the time to share your feedback. We appreciate your honest review and value your opinion as it helps us continuously improve our services .We're sorry to hear that you found our restaurant to be fairly expensive compared to the quality you experienced. We strive to provide our customers with the best possible culinary experience, and your comments are important to us. We do look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

8/10 Bien

Christine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Que du positif Accueil chaleureux
Séjour de 2 nuits en août 2023
Réponse de Kristin - Front Desk Supervisor le 17 août 2023
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

2/10 Horrible

Richard

Séjour de 1 nuit en juin 2023
Réponse de Kristin - Front Desk Supervisor le 17 juil. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We regret that we were not able to provide you with the quality of service you expected. We are constantly working to improve our hotel and your feedback will help us improve in this area. If there is anything else I can do for you at this time, please do not hesitate to reach out. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Satisfaisant

ARLETA

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J’ai trouvé cher. On été avec notre chien alors évidemment on a eu la chambre au niveau de resto etc pas a l’étage. En plus de pris j’ai été obligé à la fin de payer les frais additionnels. Pas de info quand j’ai fait réservation. On a trouvé aussi que la chambre a eu l’odeur très fort de lysol. Payer presque 900 dollars pour deux nuit c’est trop cher !!!!!!! Versus la qualité !!!!! En plus pas buffet pour déjeuner juste à la carte et pas vraiment bonne! Une choses positive kęs oersonnels au resto sont tres trs gentiles ! Merci mais je ne vais pas recommnder lhotel pour les gens avec le chien trop cher er le frais addit.
Séjour de 2 nuits en septembre 2022
Réponse de Shakerrah Front desk Agent le 20 sept. 2022
Merci Arleta, d'avoir pris le temps de partager votre expérience concernant votre récent séjour dans notre hôtel. Nous apprécions sincèrement vos commentaires et nous sommes vraiment désolés que vous n'ayez pas été satisfait des frais pour les animaux domestiques et du prix. Nous partagerons ces commentaires avec notre équipe afin que nous puissions continuellement améliorer l'expérience de nos clients. Veuillez nous contacter directement si nous pouvons faire autre chose pour vous en ce moment. Nous espérons que vous envisagerez de rester avec nous à l'avenir. Notre objectif est de rendre votre séjour meilleur et plus lumineux. Si quelque chose n'est pas comme vous l'aimez, faites-le savoir à n'importe quel membre de l'équipe et nous ferons le bon choix. Garanti.

10/10 Excellent

luc

Séjour de 2 nuits en septembre 2022

8/10 Bien

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel accueil de l’hébergement, un grand merci. Le service du déjeuner était par contre pas très aimable Heureusement le reste de l’équipe était très bien
Séjour de 1 nuit en septembre 2022
Réponse de Valeriia Front Desk Supervisor le 4 sept. 2022
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Etic

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facile d'accès par voiture, grand stationnement, accès station essence. Chambre très propre incluant la salle de bain. Déjeuner ordinaire pour le prix, mais somme toute fait l'affaire. Accès rapide aux attractions, exemple: vignobles, Niagara Falls et Niagara on the Lake. Continuez dans cette voie et félicitations !!
Séjour de 3 nuits en août 2022
Réponse de Guest Services le 2 sept. 2022
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay . We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Bruno

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
-
Séjour de 2 nuits en août 2022
Réponse de Valeriia Front Desk Supervisor le 27 août 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Christian, COATICOOK

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les terrasses extérieur pour prendre un verre en soirée.
Séjour de 3 nuits en août 2022
Réponse de Alexandra le 19 août 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the outdoor patio area to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Thank you,Alexandra Guest Service Agent

10/10 Excellent

Paul

Séjour de 1 nuit en août 2022
Réponse de Alexandra le 12 août 2022
Hi Paul :) Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience was to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Josianne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propreté, localisation de l’hôtel, accueil chaleureux et surtout bornes de recharge Tesla
Séjour de 2 nuits en août 2022
Réponse de Kristin (Front Desk Supervisor) le 5 août 2022
Dear Josianne, Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed. Sincerely,

10/10 Excellent

Sylvie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Front Desk le 17 juil. 2022
Dear Slyvie, thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Thank you once again for choosing The Hilton Garden Inn and have a wonderful day!

8/10 Bien

Joanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellente expérience pour un arrêt rapide avant de reprendre la route.
Séjour de 1 nuit en juin 2022
Réponse de Valeriia Front Desk Supervisor le 30 juin 2022
Dear Joanne, Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. I am sorry to hear you were unable to get back to the hotel from the gazebo, the doors get locked form the outside if you don't put the stopper. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed. Sincerely, Management

8/10 Bien

Jean-Pierre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Près de la QEW
Séjour de 2 nuits en octobre 2021
Réponse de Guest Services le 15 oct. 2021
Dear Jean-Pierre: Thank you for your feedback regarding your stay. We hope you will choose to stay with us again when you are in the Niagara region. Best Regards,

8/10 Bien

Michel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon rapport qualité-prix
Séjour de 1 nuit en septembre 2021
Réponse de Guest Services le 2 oct. 2021
Dear Michel: Thank you for your review on our hotel. We hope you welcome you back in the future. Best regards,

8/10 Bien

Regis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was ok
Séjour de 2 nuits en septembre 2021
Réponse de Guest Services le 21 sept. 2021
Dear Regis: We are pleased to know everything was ok with your stay and we hope to see you again soon. Best regards,

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander.
Séjour super. Très bien situé et très tranquille. La chambre était grand et propre.
Séjour de 4 nuits en septembre 2021
Réponse de Guest Services le 17 sept. 2021
Thank you for your feedback regarding your stay with us and we hope you will choose to stay with us again the next time you are in the Niagara area. Best regards,

10/10 Excellent

Serge, Montreal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon restaurant, chambre propre et tranquille
Séjour de 1 nuit en septembre 2021
Réponse de Guest Services le 14 sept. 2021
Dear Serge: Thank you for your comments regarding our hotel and we hope to be able to welcome you back soon. Best regards,

8/10 Bien

Pierre-Olivier

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de Guest Services le 9 sept. 2021
Dear Pierre-Olivier: Thank you for your feedback regarding your recent stay with us. We hope you will choose to stay with us again the next time you are in the Niagara area. Best regards,

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L’hôtel est propre et sa localisation est parfaite pour parcourir les vignobles de la région.
Séjour de 1 nuit en août 2021
Réponse de Guest Services le 2 sept. 2021
Dear Richard: Thank you for having taken the time to send feedback regarding your recent stay with us. We are pleased you enjoyed your stay and we hope you will choose to stay with us again in the near future. Best Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le prix du déjeuner variait même si on prenait la même chose
Séjour de 3 nuits en août 2021
Réponse de Guest Services le 23 août 2021
Dear Anonymous: Thank you for letting us know about your concerns regarding the pricing in the restaurant. We will certainly discuss this as a team and hopefully be able to come up with a resolve for the discrepancies. We look forward to welcoming you back soon. Best regards,

8/10 Bien

DENIS

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 6 nuits en août 2021
Réponse de Guest Services le 15 août 2021
Dear DENIS: Thank you for your recent feedback concerning your stay with us and we hope you will choose to stay with us again. Best regards,

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cet établissement est propre. Mais la piscine il faut réserver et on ne savait pas . On n’a pas pu l’utiliser…! C’est dommage..!
Séjour de 2 nuits en août 2021
Réponse de Guest Services le 19 août 2021
M. ou Mme Anonymous: Nous sommes désolés d'apprendre que vous n'avez pas pu utiliser ou profiter de la piscine de notre hôtel car vous n'en avez pas été informé. Nous veillerons certainement à ce que cela ne se reproduise plus car nous souhaitons que tous nos clients profitent de toutes nos commodités tout en se reposant confortablement dans notre hôtel. Nous espérons que vous choisirez de rester avec nous à nouveau lorsque vous serez dans la région de Niagara, car nous serions heureux de vous accueillir à nouveau. Meilleures salutations,

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé, bon service et endroit propre
Séjour de 2 nuits en juillet 2021
Réponse de Guest Services le 5 août 2021
Dear Anonymous: Thank you for your recent remarks concerning your stay with us. We hope to see you again soon. Best regards,

10/10 Excellent

Robert

Séjour de 4 nuits en juillet 2021

8/10 Bien

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay!
Séjour de 2 nuits en juin 2021
Réponse de Jas le 4 juil. 2021
Dear Guest, Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed. Sincerely, Management

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nous avons apprécié notre séjour ,tout était pare
Séjour de 2 nuits en avril 2021
Réponse de Jas le 5 avr. 2021
Dear Guest, Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed. Sincerely, Management

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No surprises
Séjour de 1 nuit en mai 2024

10/10 Excellent

Nuno

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, great breakfast and overall very clean facilities. Also great staff, very welcoming
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sangeeta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 2 nuits en mai 2024
Réponse de Kristin le 21 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Caleigh

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were so pleased with the food,both dinner and breakfast, at the restaurant. All of the staff was so friendly and helpful. We really enjoyed our stay and would go back for another stay on the future.
Séjour de 1 nuit en mai 2024
Réponse de Kristin - Front Desk Supervisor le 21 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Robert, Mississauga

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good spot to centralize yourself and enjoy all that the area offers
Séjour de 1 nuit en mai 2024
Réponse de Kristin le 21 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our central location makes it easy to visit Niagara Falls, Niagara on the Lake, and St. Catharines, which are located 15 minutes from the hotel. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Steve and Nancy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was very comfortable
Séjour de 1 nuit en mai 2024
Réponse de Kristin - Front Desk Supervisor le 20 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Andrius, Washington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I felt comfortable and well looked after by the staff.
Séjour de 1 nuit en mai 2024
Réponse de Kristin le 12 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Milena

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very good!!!
Séjour de 1 nuit en mai 2024
Réponse de Kristin - Front Desk Supervisor le 6 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kristin - Front Desk Supervisor le 6 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

8/10 Bien

Harlen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms and property. Friendly service. Great breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Kristin - Front Desk le 4 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kristin le 4 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Sarah

Séjour de 1 nuit en avril 2024
Réponse de Kristin le 12 mai 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

6/10 Satisfaisant

Anet

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Older property and place workout. Good customer service. Need a car to travel around. No easy access for walking around/ sidewalk.
Séjour de 1 nuit en avril 2024
Réponse de Kristin le 18 avr. 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I will share your comments with our team and want to assure you that this is not our normal level of service. We hope you will consider staying with us again in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Bruce

Voyage en famille
Les points forts : Équipements
No complaints, every thing was great
Séjour de 1 nuit en avril 2024
Réponse de Kristin le 18 avr. 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Carolyn

Séjour de 1 nuit en avril 2024
Réponse de Kristin le 18 avr. 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Judith and chef no staff particularly impressed.
Séjour de 1 nuit en avril 2024
Réponse de Kristin - Front Desk Supervisor le 8 avr. 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

4/10 Médiocre

Richard, Huntsville

Les points forts : Propreté
All was wonderful except we thought we had breakfast included disappointed
Séjour de 1 nuit en mars 2024
Réponse de Kristin - Front Desk Supervisor le 5 avr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We regret that we were not able to provide you with the quality of service you expected. We are constantly working to improve our hotel and your comments will help us improve in this area. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bien

Kenneth

Séjour de 1 nuit en avril 2024
Réponse de Kristin - Front Desk SUpervisor le 24 avr. 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

8/10 Bien

Nigel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Property is starting to look a little dated although looks like bathrooms have been renovated.
Séjour de 1 nuit en mars 2024
Réponse de Kristin - Front Desk Supervisor le 2 avr. 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Kyle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was super clean and comfortable. The staff were so nice and helpful. The breakfast was amazing! The hotel had everything we needed, super happy with our stay. Will stay again !
Séjour de 2 nuits en mars 2024
Réponse de Kristin - Front Desk Supervisor le 2 avr. 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

6/10 Satisfaisant

Yansong

Les points forts : Propreté et personnel et service
Réponse de Kristin - Front Desk Supervisor le 2 avr. 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I will share your comments with our team and want to assure you that this is not our normal level of service. We hope you will consider staying with us again in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.

10/10 Excellent

Edgar

Les points forts : Équipements
Love the experience!
Séjour de 1 nuit en mars 2024
Réponse de Kristin - Front Desk Supervisor le 2 avr. 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.