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Avis sur Thompson Central Park New York, by Hyatt

4.5 out of 5
Thompson Central Park New York, by Hyatt
119 West 56th Street, New York, NY

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 373 avis sur 541." "
Note des voyageurs de 8 (Bien), d’après 103 avis sur 541." "
Note des voyageurs de 6 (Satisfaisant), d’après 33 avis sur 541." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 541." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 541." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

David

Les points forts : Propreté et personnel et service
Great! Staff are really efficient and polite!
Séjour de 1 nuit en mai 2024
Réponse de Adedayo Adeniyi le 4 mai 2024
David! Thank you for your feedback! We look forward to seeing you again

8/10 Bien

YASMINE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La situation
Séjour de 5 nuits en avril 2024
Réponse de Managing Director le 20 avr. 2024
Dear Yasmine, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

4/10 Médiocre

Carolina

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nous étions au 28 ie étages, vous pouvez entrendre absolument tout des conversations dans les autres chambres au portes se faire lancer à chaque 10 min par le service d’entretien ménager.La personne à la réception nous a promis de nous enlever le frais de «destinataire» pour compenser nos mauvaises nuits, mais j’ai toute dé même ete chargé
Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 13 mars 2024
Dear Carolina, Thank you for your candid feedback. We sincerely apologize for the noise disturbance you experienced from nearby guests during your visit and if that would have disrupted your sleep. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will share your feedback with the appropriate individuals. Thank you again; we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Guy, SCB

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Munir Salem Director of Operations le 27 févr. 2024
Dear Guest, Thank you for your kind rating! We are glad you had such a positive experience during your time at Thompson Central Park New York, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best Regards, Munir SalemDirector of Operations

2/10 Horrible

kevin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en février 2024
Réponse de Director of Operations le 20 févr. 2024
Dear Kevin, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Best Regards, Munir SalemDirector of Operations

4/10 Médiocre

jerome

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Hotel très bruyant à parti de 3 heures du matin pour les chambres donnant sur la rue 56 st. Le service est déplorable, il ne faut avoir besoin de rien, sinon votre demande peut aboutir dans un délai de 2 heures environ.
Séjour de 5 nuits en novembre 2023
Réponse de Director of Operations le 10 nov. 2023
Dear Jerome, Thank you for taking the time to share your observations. We sincerely apologize for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your concerns with our team so we can take the appropriate action moving forward. We are also sorry for the noise issues you encountered and that your sleep is being disturbed. We understand your frustration, and we are grateful for your patience. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We hope you will revisit us on your next trip to New York City so we can show you the hospitality for which we are known.Best Regards, Munir SalemDirector of Operations

4/10 Médiocre

Martine

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We had asked 2
Séjour de 3 nuits en octobre 2023
Réponse de Alisa Segalini le 14 oct. 2023
Dear Martine,We sincerely appreciate your recent stay at Thompson Central Park and the time you've taken to provide us with your valuable feedback. Your satisfaction is of utmost importance to us, and we deeply regret that your experience did not meet your expectations.We apologize for any inconvenience or discomfort you may have encountered during your stay. In order for us to address your concerns and make necessary improvements, we kindly request that you share more details about the specific issues you encountered. Your feedback will enable us to enhance our services and ensure a more enjoyable experience for all our guests in the future.Once again, thank you for choosing Thompson Central Park, and we hope to have the privilege of welcoming you back for a more enjoyable stay.

6/10 Satisfaisant

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast buffet is poor…breakfast at the Parker restaurant it’s worst.
Séjour de 3 nuits en octobre 2023
Réponse de Director of Operations le 10 oct. 2023
Dear Claude, Thank you for choosing to stay with us and sharing your review. We regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your comments with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again for a more gratifying experience.Best Regards, Munir SalemDirector of Operations

6/10 Satisfaisant

Nicolas

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Director of Operations le 19 juil. 2023
Dear Nicolas. Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Tarik

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel très bien situé très propre. Chambre spacieuse et fonctionnelle. Très bonne restauration. Personnel serviable et gentil.
Séjour de 7 nuits en avril 2023
Réponse de John le 23 avr. 2023
Thak you for your kind words. We hope to see you again soon.

10/10 Excellent

Laurette

Séjour de 3 nuits en mars 2023
Réponse de John le 30 mars 2023
Thank you for your positive feedback. Hope to see you again soon.

8/10 Bien

Véronique

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cet hôtel est très bien situé tout près du métro et de restaurants
Réponse de Director of Operations le 18 janv. 2023
Dear Véronique, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien et agréable
Réponse de John le 12 janv. 2023
Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Maria del Carmen, KATY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location. Great hotel. Very clean. Loved the decor in the lobby & restaurant. Excellent food. Clean and spacious room. Very comfortable bed. Very Friendly staff except for the some of the people in reception are cocky.
Séjour de 5 nuits en mai 2024
Réponse de Munir Salem Director of Operations le 13 mai 2024
Dear Ms. Carmen, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location and comfortable accommodations to the many services that guests have come to expect from Hyatt hotels. We also appreciate you mentioning our beautiful lobby area and a great restaurant with delicious food. It was a pleasure serving you, and we look forward to your return visit!Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Claudia

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and the staff was always very helpful!
Séjour de 4 nuits en mars 2024
Réponse de Munir Salem Director of Operations le 12 mai 2024
Dear Claudia, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. We are also pleased to know that you found our location to be convenient for your needs. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Brad C.

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Great location and wonderful staff. Would certainly recommend. Only flaw I saw was some painting needed in shower.
Séjour de 4 nuits en mai 2024
Réponse de Director of Operations le 9 mai 2024
Dear Brad, We appreciate you sharing your thoughtful comments with other travelers and for your recommendation. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! We are also glad that you loved our friendly associates. We have taken note of your additional observations. Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Roula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Director of Operations le 9 mai 2024
Dear Roula, All of us at Thompson Central Park New York appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Edward

Voyage d’affaires, Voyage en couple
Small rooms
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 5 mai 2024
Dear Edward, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. We appreciate your high rating and hope you had a comfortable stay. However, we apologize for the concerns you had regarding the size of your room.We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Jacqulyn

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Director of Operations le 5 mai 2024
Dear Jacqulyn, Thank you for your outstanding rating! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. We look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

10/10 Excellent

MIKE

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property, close to Central Park and lovely refuge from the hustle and bustle outside
Séjour de 2 nuits en avril 2024
Réponse de Munir Salem Director of Operations le 3 mai 2024
Dear Mike, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

William

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
A very comfortable hotel in a great location . Very simple chic modern decor yet very comfortable and relaxing ! All interactions from bell man to front desk were welcoming and sincerely expressed !! So nice to go through a stay without hearing my pleasure upon a response to an inquiry or as a follow up to me saying thank you . The lounge a bit disappointing for a single traveler as there is no proper bar seating at a bar . That as well as this past Sat. Evening the waiter spent in an empty lounge in conversation with a couple across from me with his back to me for twenty to twenty five minutes . Lounge was 10 percent seated . I am a fan of the brand
Séjour de 2 nuits en avril 2024
Réponse de Munir Salem Director of Operations le 1 mai 2024
Dear William, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and loved not only our prime location but also our modern property and exceptional hospitality. We will enjoy sharing your compliments with them. We value your feedback regarding your experience at the bar and will address them accordingly. It was a pleasure serving you, and we look forward to your return visit!Best Regards, Munir SalemDirector of Operations

10/10 Excellent

David, DALLAS

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location!
Séjour de 2 nuits en avril 2024
Réponse de Munir Salem Director of Operations le 30 avr. 2024
Dear David, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Kara Alison

Voyage en groupe
Absolutely perfect stay! We were in town for a Carnegie Hall event, so the location is ideal- less than 5 minute walk. The rooms are spacious and beautifully appointed. The staff is friendly and attentive.
Séjour de 3 nuits en avril 2024
Réponse de Munir Salem Director of Operations le 29 avr. 2024
Dear Ms. Alison, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location and comfortable accommodations to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit!Best Regards, Munir SalemDirector of Operations

6/10 Satisfaisant

K, Chesterfield

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Director of Operations le 26 avr. 2024
Dear Valued Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards, Munir Salem,Director of Operations

8/10 Bien

Nir

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Réponse de Alisa Segalini le 23 avr. 2024
Dear Mr. Meltzer,Thank you for choosing Thompson Central Park!We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one. Your feedback is highly appreciated as that will give us a chance to incorporate further improvements. We always try to provide the best service to our guests. Can't wait to host you soon again

8/10 Bien

LI

Voyage en famille
Les points forts : Propreté et personnel et service
So noisy at night from street and we can hear neighbor rooms
Séjour de 2 nuits en avril 2024
Réponse de Director of Operations le 23 avr. 2024
Dear Li, We appreciate you taking the time to share your feedback. We are happy your overall stay was pleasant; however, we are sorry for the noise issues you experienced during the night. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. We hope you will allow us to give you a better experience on your next trip this way.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Beth Imhoff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Director of Operations le 17 avr. 2024
Dear Ms. Imhoff, Thank you for your outstanding rating! We are delighted that we exceeded all of your expectations and that you loved your stay. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Elisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Director of Operations le 16 avr. 2024
Dear Elisa, Thank you for your fabulous rating and letting us know your stay at Thompson Central Park New York was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best Regards, Munir SalemDirector of Operations

8/10 Bien

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great except upon arrival my room had a dirty toilet and it was backed up. They quickly rectified it and upgraded me to a higher floor. Unfortunately, the toiletries in the room were half empty and what was used by me was not replaced for my second day.
Séjour de 2 nuits en avril 2024
Réponse de Director of Operations le 16 avr. 2024
Dear Erin, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. Your review makes us so proud of our associates and shows that we are succeeding in what we aim to achieve: making our guests' stay as comfortable and enjoyable as possible! We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, quiet, clean rooms
Séjour de 3 nuits en avril 2024
Réponse de Director of Operations le 15 avr. 2024
Dear Erin, Thank you for being our guest at Thompson Central Park New York and for the feedback. We are glad to read you liked your fresh accommodations and the service provided by our staff. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

8/10 Bien

Oleksandr, Northbrook

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 12 avr. 2024
Dear Oleksandr, We appreciate your gracious rating about your stay at Thompson Central Park New York. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards, Munir SalemDirector of Operations

6/10 Satisfaisant

Chau

Séjour de 4 nuits en avril 2024
Réponse de Director of Operations le 11 avr. 2024
Dear Chau, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Staff very friendly and helpful.
Séjour de 2 nuits en avril 2024
Réponse de GENERAL MANAGER le 10 avr. 2024
Dear Michele, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations. We look forward to welcoming you back soon for another outstanding stay at Thompson Central Park New York.Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de GENERAL MANAGER le 10 avr. 2024
Dear Monica, Thank you for your perfect rating! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Thank you again for being our guest, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Graham

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and handy for getting around. Room was fantastic and staff always on hand to help
Séjour de 4 nuits en avril 2024
Réponse de Director of Operations le 7 avr. 2024
Dear Graham, Thank you for being our guest and for taking the time to review your experience at Thompson Central Park New York. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Marie Fe Andrada

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly service from beginning to end.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 6 avr. 2024
Dear Ms. Fe'Andrada, Thank you for choosing Hyatt Place Houston / Downtown and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Huong My

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay near Central Park and good food. Lots of fun things to do that were easy to walk to or take public transit. Hotel staff very helpful and we enjoyed our stay!
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Valued Guest, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that our location was perfect for your needs. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

8/10 Bien

????

Les points forts : Infrastructures et conditions de l’hébergement
素晴らしいがトイレは詰まりやすい
Séjour de 8 nuits en mars 2024
Réponse de GENERAL MANAGER le 3 avr. 2024
Dear Guest, Thank you for staying with us at Thompson Central Park New York. We are glad to see your kind rating and that you enjoyed your time with us. However, we would like to apologize for the maintenance issues you encountered. Thank you again for bringing this to our attention. We hope to have another opportunity to welcome you back to our hotel for the flawless stay you deserve!Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Marion

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Alles war perfekt. Alle sehr nett, hilfsbereit und freundlich.
Séjour de 7 nuits en mars 2024
Réponse de Director of Operations le 31 mars 2024
Dear Marion, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Immandeep

Séjour de 4 nuits en mars 2024
Réponse de GENERAL MANAGER le 18 avr. 2024
Dear Immandeep, Thank you for your perfect rating. We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Thank you again for taking the time to share your experience, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Aaron

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean with a courteous staff
Séjour de 4 nuits en mars 2024
Réponse de Director of Operations le 28 mars 2024
Dear Aaron, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. Your review makes us so proud of our associates and shows that we are succeeding in what we aim to achieve: making our guests' stay as comfortable and enjoyable as possible! We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the facility and staff were very accommodating!
Séjour de 4 nuits en mars 2024
Réponse de Director of Operations le 27 mars 2024
Dear Margaret, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. Your review makes us so proud of our associates and shows that we are succeeding in what we aim to achieve: making our guests' stay as comfortable and enjoyable as possible! We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 Excellent

hansoo

Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 14 avr. 2024
Dear Hansoo, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Munir SalDirector of Operations

8/10 Bien

Ann

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Director of Operations le 26 mars 2024
Dear Ann, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Thompson Central Park New York so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards, Munir Salem,Director of Operations

10/10 Excellent

Sheri

Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 14 avr. 2024
Dear Sheri, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Perfect location, super friendly and attentive staff! We loved our experience at the Thompson.
Séjour de 3 nuits en mars 2024
Réponse de Director of Operations le 24 mars 2024
Dear Stephanie, Thank you for your fantastic review and for all the wonderful things that you had to say about Thompson Central Park New York. We could not be happier to know our location was perfect for your travel plans and that you were impressed with the high level of service we aspire to deliver to each guest. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff. Thank you again for your feedback, and we look forward to having you stay with us again.Best Regards,Munir Salem, Director of Operations

10/10 Excellent

Moises

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Director of Operations le 23 mars 2024
Dear Moises, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Thompson Central Park New York. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Munir Salem,Director of Operations

10/10 Excellent

NANCY

Séjour de 2 nuits en mars 2024

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful!!! Service was impeccable. Food was delicious. Location is amazing!
Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 17 mars 2024
Dear Melanie, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location to the delicious food we serve, and our hospitality. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit!Best Regards, Munir Salem,Director of Operations

4/10 Médiocre

Ashley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Unfortunately, pictures don’t show that it has fallen a bit in disrepair..wall a/c units….. Paint bubbling & chipping above the shower..paint chips in my hair. The pullout couch isn’t good for more than one night. Very thin, buckles in center. Shower and other areas not filthy bit mold under caulk, in corners, etc. not a great experience for a 4 star in a “suite” I did enjoy floor 3 access, though. That was the saving grace. Not sure I’ll book here again.
Séjour de 5 nuits en mars 2024
Réponse de Director of Operations le 22 mars 2024
Dear Ashley, Thank you for the review and for choosing our hotel. We sincerely apologize for the inconvenience caused due to the cleanliness issues you encountered in your bathroom. This does not meet our standards; therefore, we are very disappointed that this was your experience. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure that such lapses do not happen again. We have also taken note of your additional concerns as we are always looking for ways to enhance our accommodations. We are grateful for your patience and hope you will consider giving us another chance in the future to provide you with the stay you deserve.Best Regards, Munir SalemDirector of Operations