Luxe beddengoed, een minibar, een kluis op de kamer
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Beoordelingen van The Bentley Hotel

4 out of 5
The Bentley Hotel
500 E 62nd St, New York, NY

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 266 van 1015 beoordelingen" "
Gastenscore: 8 - Goed. 240 van 1015 beoordelingen" "
Gastenscore: 6 - Redelijk. 192 van 1015 beoordelingen" "
Gastenscore: 4 - Matig. 162 van 1015 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 155 van 1015 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

5,8/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Mashia

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2023

8/10 – Goed

INGRID

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view from our room was fabulous. Perfect location for visiting friends living in upper east side.
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Jake

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay , would definitely stay again, make sure you get the junior suite
2 nachten verbleven in april 2023

6/10 – Redelijk

ALEXANDER

5 nachten verbleven in maart 2023

10/10 – Uitstekend

Joel, Washington

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located near the Queensboro Bridge and the Roosevelt Island Tram, public transportation right outside with the buses and metro stations a few blocks away. Ritz Diner, Lunetta Pizza, and a lot of other places are nearby. Fully recommend staying at The Bentley Hotel.
2 nachten verbleven in maart 2023

8/10 – Goed

ava

Reisde met partner, Reisde met familie
Positief: Personeel en service
Overall good
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Robert S

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a great stay, first time in New York. I just wish they would of had a restaurant in the hotel. The staff was great and the view was amazing. People were pleasant and we just had a blast. Poped the big question to my lady and she said yes, thanknyou New York.
2 nachten verbleven in maart 2023

8/10 – Goed

James

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Quick to resolve issue
I slept very well! The bathroom is my only complaint. Caulking and the bottom of the tub aren’t top notch. I had to call about no hot water but the issue was resolved within 10 minutes of calling it in.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Vicky Lynn

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023

6/10 – Redelijk

Evelyn

Positief: Netheid, personeel en service
It is near the hospital which is good. There is no fridge, microwave or coffee in the room. It makes it difficult to stay more than one day
1 nacht verbleven in maart 2023

8/10 – Goed

Jerome

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

8/10 – Goed

Kristina

3 nachten verbleven in maart 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice experience, bathroom somewhat lacking
Location is great! The staff was friendly and helpful. The room was beautiful and stylish. I wish the bathroom would have had CONTER Space (not just a narrow glass shelf) to place the toiletry bag. There was rust around the bath tub drain and I did not want to step into that tub to take a shower.
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 30 mrt 2023
Thank you for taking the time to share your recent stay with us. We are glad to know that our team was helpful, and certainly appreciate you sharing your observations with us and are addressing the areas that require our attention.

6/10 – Redelijk

Tamara

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Our room did not have hot water for the shower. We talked to the front desk. It was fixed. Then the following night there was no hot water again. It happened the three nights we were there. The positive, is when I went to check out they comped our breakfasts that were charged to our room. Very friendly staff.
3 nachten verbleven in maart 2023
Reactie van Hotel Management op 30 mrt 2023
Thank you for taking the time to share your recent stay with us. Our goal is to ensure complete satisfaction and we apologize your the experience you've depicted was was not in alignment with our standards nor service. We will certainly address your feedback regarding your overall experience

8/10 – Goed

Laura

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient and close to transportation
4 nachten verbleven in maart 2023
Reactie van Hotel Management op 30 mrt 2023
Thank you for choosing us and sharing your experience. We're delighted to learn that you enjoyed your overall experience with us! We are looking forward to serving as your hosts again

10/10 – Uitstekend

SANDY

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 30 mrt 2023
Thank you for choosing us and sharing your experience. We greatly appreciate your rating and looking forward to welcoming you back in the future

10/10 – Uitstekend

Scott

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was a bit anxious booking this property as the room rate was such a bargain. My King/Deluxe room was a corner room on the 14th floor overlooking the bridge and river. The room was beautiful, exceptionally clean and comfortable bed with crisp, clean sheets and bedding. Staff is friendly and helpful from check-in to check-out! I would definitely recommend this hotel for business, or pleasure travel!
Reactie van Hotel Management op 30 mrt 2023
Thank you for choosing us and we greatly appreciate your wonderful review. We will share your valuable comment with our team and hope to welcome you back in the future

10/10 – Uitstekend

Zafar, MAPLE RIDGE

2 nachten verbleven in maart 2023

8/10 – Goed

Craig

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 30 mrt 2023
Thank you for choosing us and sharing your experience. We're delighted to learn that you enjoyed your overall experience with us! We are looking forward to serving as your hosts again

10/10 – Uitstekend

Michael

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was extremely friendly and polite
2 nachten verbleven in maart 2023
Reactie van Hotel Management op 30 mrt 2023
Thank you for choosing us and sharing your experience. We're delighted to learn that you enjoyed your overall experience with us! We are looking forward to serving as your hosts again

8/10 – Goed

craig

3 nachten verbleven in maart 2023
Reactie van Hotel Management op 30 mrt 2023
Thank you for choosing us and sharing your experience. We're delighted to learn that you enjoyed your overall experience with us! We are looking forward to serving as your hosts again

4/10 – Matig

Ernesto

Zakenreiziger, Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023
Reactie van Hotel Management op 23 mrt 2023
It is unfortunate to hear that you didn't enjoy your stay with us. We will make sure to review your response and address it accordingly. Thank you for your feedback.

4/10 – Matig

Katrina

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We booked a room specifically for the "city view" they are so sure to highlight- only to find that the blinds were completely broken. The pull cord that should have been used to move the blinds up and down, to allow a view of the the city- the main focus of our stay- had been COMPLETELY RIPPED OFF, leaving the blinds permanently down with no way to open them. We called the front desk and asked to be moved to a different room- only to be offered a room that did not have the same view. Why would we book a city view room, which costs more, and then take a room without the view we specifically paid for? As it was 20 degrees outside on a March night, and we got in at 10:30pm, we had no other choice but to stay with the hotel room we got. We were offered free breakfast, but we booked this hotel for the view, not breakfast, and we declined. When we checked out the next morning, I made sure to make the front desk staff aware- and they seemed surprised that our experience was so poor. When I called the following day I was told by the supervisor that management is well aware that the blinds in many rooms are broken because the Bentley Hotel was used as a shelter during COVID and the damages sustained to the hotel during that time have never been fixed or updated. When the view of the city is your selling point, and you are fully aware that you are making people pay for something they won't get? That is a deceptive and underhanded way of doing business.
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 23 mrt 2023
I'm sorry to hear about the issues in your room, and that we were not able to fully address them. Guest comfort and satisfaction is our #1 priority, and it sounds like we fell short of those standards. We hope to have the opportunity to host you again to show you our best

4/10 – Matig

Leonard

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
It served its purpose
The gotel served its purpose. I needed a room for thw night at the last minute. I reserved a Superior room with a queen bed and was told they upgraded me to a double. It was a 9x15 room with 2 double beda. Not an upgrade in my opinion. There was no hot water. I dont do cold showers. The front desk lady was very cordial and polite. She was a 10.
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 23 mrt 2023
thank you for this wonderful review! I'm proud to hear that you were impressed with your experience with my team member. However, we apologize for the room type and no hot water. We would love to have you back the next time you're in town!

10/10 – Uitstekend

Natasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is beautiful, modern and clean. There is a beautiful view of the city. We went out in Times Square so we were close but the action. The convenience of the parking garage is the best part. We didn’t spend a bunch of time searching for parking. We had the nicest clerk at check in. Very helpful. Bar in the lobby is a plus. Would stay again for sure.
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 23 mrt 2023
thank you for this lovely review! I'm so happy to hear that you felt so well taken care of by our team. We are proud to have earned your loyalty and are looking forward to your next visit.

6/10 – Redelijk

CARLOS

Zakenreiziger
Positief: Netheid, personeel en service
The bathroom and the shower were very uncomfortable
5 nachten verbleven in maart 2023
Reactie van Hotel Management op 23 mrt 2023
TWe regret to hear that your experience fell short, and appreciate your helpful feedback about what we could have done better. We do hope to have the chance to host you again to show you our best.

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Comfort kamer
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 23 mrt 2023
It seems like we felt short from your expectations. We appreciate your rating about what we could have done better. We will continuously make improvement to welcome you back in the future.

4/10 – Matig

Jennifer

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 23 mrt 2023
We regret to hear that your experience fell short, and appreciate your honest rating. We will continue to improve our overall services to welcome you back in the future!

10/10 – Uitstekend

Spencer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
Thank you for the review and it was a pleasure having you as our guest! We will share your wonderful review with our team and hope to welcome you back in the future!

4/10 – Matig

Vitali

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Not as promised
WiFi internet and TV was broken for all 2 days I was there. On my first request a manager told me that they going to call a technician to come. Next day another manager told me that Internet service company is too far and they will call me instead. And I would need to pay routing phone charges to fix their problem? Last day on check out I was told that they do not do anything with it. New comers are welcome. Heater is noisy, water pipe noise arrestor would be nice to have.
2 nachten verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
We are very sorry to hear about your experience. The comfort of guests is our top priority, so it's very disappointing that we missed the mark, and I can certainly understand your frustration. Please know that if you'd every consider returning that we'll make every effort to ensure a more comfortable stay.

6/10 – Redelijk

Tierre

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The bar doesn’t exist, it’s closed. The rug in the room smelled; not bad per se, just like dirty laundry. Photo’s definitely look better than reality. Had to run the shower for 7 minutes to get warm. Location is good, view was fine, comfortable sleep… decent price but won’t book again
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
Dear Tierre, thank you for sharing your thoughts. I'm very sorry to hear that we missed the mark. The conditions you describe sound highly unusual-- we'll be sure to address the issues in your room. While we'd understand your decision to not return, we hope to have the chance to host you again to provide a more pleasant experience.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
No words
I don't know where to start. The good thing is that the hotel is near the hospital it is really neglected. Hot water didn't work, heating was making a very loud airplane noise(they came and turned it off completely in a very unorthodox manner and thankfully it was not too cold this week), the curtains didn't work (not able to see the view), the safe didn't work. Literally nothing worked. if they took care of the hotel it would be a really nice one but NO I would not recommend this hotel
7 nachten verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
Hello, Thank you for sharing your feedback. I regret to hear that you felt let down by your experience. The issues you faced sound unusual, and I'll be following up with my team to ensure they're addressed. We do hope you'll consider giving us another chance the next time you're in NYC.

2/10 – Ontzettend slecht

Austen

Zakenreiziger
Negatief: Personeel en service
I planned my trip to NYC to donate bone marrow to save a cancer patients life. I emaioed the hotel to tell them I would be arriving on a tuesday on a red eye from Costa Rica and asked about early check in. I emailed them directly not through a 3rd party. I was told to reserve the room for Monday too in order to be certain the room was ready for me. I didbook the room an extra day and then emailed them to be sure they knew I would not be there until tuesday and to please have my room ready when I got there after traveling all night. Well I arr8ved to confused looks and I quote "we maroed you as a no show so we dont have a room for you until 3pm. Just in from the tropics its snowing I have major medical things to deal with and then Im stuck with no where to go. The6 wouldnt even give a full refund until i threatened lawyers. Rented a room paid for it then they re rejt3d it to someone eose and tried to keep my money. Stay on a bench in Centeal 0park ijstead of booking here. Your odds will be better that it will be available when you arrive
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
It is very unfortunate to hear about the experience that you had. Our Hotel Manager, Steve Park will reach out to you directly to go over the incident.

2/10 – Ontzettend slecht

Jonathon

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
Dear Jonathan,We apologize for not meeting your expectations during your stay. we will be following up with my team to ensure this rectified. We do hope you’ll consider giving us another chance the next time you’re in New York.

6/10 – Redelijk

Annie, Toronto

Positief: Personeel en service
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Kenny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
Thank you for the wonderful review and we are thrilled to know that you had a great experience. We will share your review with our team and hope to welcome you back soon!

10/10 – Uitstekend

Carlyne

2 nachten verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
Thank you for the excellent review! it is always to know that our guests felt so well taken care of. We can't wait to welcome you back.

10/10 – Uitstekend

Joseph

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great property, incredible views - looks just as advertised.
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
We greatly appreciate your valuable review! Thank you for sharing about the view of our guest rooms. We hope to welcome you back soon!

10/10 – Uitstekend

Randy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fair price for a decent hotel.
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 17 mrt 2023
Thank you for your valuable feedback! It is good to hear that our price matched your expectation. We hope to welcome you back in the future!

4/10 – Matig

Gabriella

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
So I’m usually not picky about hotels, I just turned 21 and booked to stay for 4 days, the view was definitely captivating but there was definitely some technical issues first when we arrived the window blind was broken so someone had to come up and fixed I called the lobby clerk and she said the window blinds are always breaking which he used a zip tied to fix it. The only thing that made up for all of this was the great view and location; I didn't make a big deal out of the bathtub being clogged, but it would fill up so quickly and the air conditioner wouldn't function correctly whenever we tried to use it. Overall I would give a 5/10 I really wished I could give a higher rate.
Reactie van Hotel Management op 23 mrt 2023
We regret to hear that your experience fell short, and appreciate your honest review. Our team will use your valuable feedback as a tool for us to improve. Thank you for staying with us and hope to welcome you back in the future!

8/10 – Goed

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel is great located 5 blocks from slogan hospital
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 23 mrt 2023
Thank you for your excellent rating! We're happy to hear that we met your expectation and we hope to welcome you back!

8/10 – Goed

Edimar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked where is located
3 nachten verbleven in maart 2023
Reactie van Hotel Management op 7 mrt 2023
thank you for sharing this lovely review! I'm thrilled to hear that hotel location was convenient for your stay. It was a pleasure having you as our guest and hope to welcome you back in the future!

2/10 – Ontzettend slecht

Michael

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Shower did not drain. Staff did not fix even after request. Walls like paper
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 7 mrt 2023
thank you for sharing your feedback. I'm very sorry to hear about the issues in your room. The conditions you describe do not meet our standards, and I'll be following up with our housekeeping and maintenance teams to ensure everything is addressed. The comfort of guests is our top priority, and it's disappointing that we let you down. We do hope you'll consider giving us another chance the next time you're in town.

2/10 – Ontzettend slecht

Ana

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don't let the images fool you. Property is not managed well at all, super old, dirty rooms, and their customer service was non-existent. I asked for a suite room to have a pull out bed and they never brought bed sheets, blankets or pillows. The phone in the room conveniently was not working so I had to go to the front desk multiple times to complain and at the end of the day nothing was done. The room was dirty with old liquor bottles and missing cleanliness overall. Do not recommend anyone to stay here unless the items above don't bother you at all.
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 7 mrt 2023
Dear Ana,I'm very sorry to hear about your experience. The comfort of guests is our top priority, so it's very disappointing that we missed the mark, and I can certainly understand your frustration. Please know that if you'd every consider returning that we'll make every effort to ensure a more comfortable stay.

10/10 – Uitstekend

Carlyne

1 nacht verbleven in maart 2023
Reactie van Hotel Management op 7 mrt 2023
thank you so much for the kind words about our helpful team members! We're glad to hear that your group enjoyed their stay with us. Thank you again for taking the time to provide us with your thoughts; we look forward to having you stay with us again soon!

8/10 – Goed

Randy

Positief: Netheid, personeel en service en voorzieningen
The Bentley was just right for me. My wife was at NY Presbyterian Weill Cornell Hospital. She stayed for four nights. I didn’t know how many days she would be staying so I booked the room for 6 nights. Expedia and The Bentley were able to refund me the two nights that we originally booked. The location was excellent for the hospital. It was .4 miles from the hospital. I walked each time other than when it was snowing. It’s less than a 10 minute walk in a semi safe area. Housekeeping and front desk were excellent! Also, we had an issue with the light switch, which maintenance fixed immediately. Every employee was very nice and helpful! I will be staying there again!
6 nachten verbleven in februari 2023
Reactie van Hotel Management op 7 mrt 2023
thank you for sharing this lovely review! I'm thrilled to hear that our team made sure you were well taken care of. I can't wait to share your kind words with our team members. I hope you enjoyed your stay and that we'll have the chance to welcome you back in the future.

2/10 – Ontzettend slecht

JONATHAN

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No fue nada de lo esperado para ina habitacion de luxe como lo dice en la reservacion, no tuve ninguna vista linda, aparte no tenía microondas. La verdad desepcionante totalmente..
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 7 mrt 2023
Gracias por compartir tus pensamientos. Lamento mucho escuchar que nos perdimos la marca. Las condiciones que describe suenan muy inusuales; nos aseguraremos de abordar los problemas en su habitación. Si bien entendemos su decisión de no regresar, esperamos tener la oportunidad de hospedarlo nuevamente para brindarle una experiencia más placentera.

10/10 – Uitstekend

Nicola

1 nacht verbleven in maart 2023
Reactie van Hotel Management op 30 mrt 2023
Thank you for choosing us and sharing your experience. We're delighted to learn that you enjoyed your overall experience with us! We are looking forward to serving as your hosts again

10/10 – Uitstekend

Linda

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very close to the parking garage, and our Drs. office. Staff was very accommodating and friendly. The only negatives were the noise of traffic outside, and the lighting in the room was very dull.
1 nacht verbleven in maart 2023
Reactie van Hotel Management op 7 mrt 2023
Thank you for his great review. I'm happy to hear that you enjoyed your experience with us. We appreciate you sharing so many details about your visit-- I'm sure other guests will find them helpful. We would love to host you again the next time you're in town.